Fleet Administrator at Hyundai Automotive South Africa

Job Description    

• Hyundai Automotive South Africa Pty Ltd is seeking a proactive and detail-oriented Fleet Administrator to join our Head Office team. The successful candidate will be responsible for executing all administrative and clerical activities within the Fleet department. This role ensures accurate data management, compliance with internal processes, and a high level of support to internal clients.

Specific Role Responsibilities    
Process

• Contribute to and assist in the accurate and timely effective administration of the organisations fleet management in line with relevant processes and procedure.
• Daily data capturing of vehicles off-road (VOR) and obtaining feedback from the dealer network.
• Capturing daily parts on backorder
• Checking Auto-Line for all parts on backorder
• Compiling a daily list of parts assistance and internal arrangements
• General administrative tasks within the Fleet After Sales Department
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Monitor and evaluate operational processes for quality and effectiveness and notify stakeholders accordingly.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.

Finance

• Recording all Fleet goodwill assistance (for tracking cost-related support)
• Contribute to efficient operational cost management by suggesting ideas to enhance the cost effectiveness process.
• Execute work activities effectively and efficiently in order to maximize efficiencies and reduce unnecessary delays in achieving goals of the office.

Client

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Providing weekly feedback to clients on all vehicles off-road, including ETAs for backordered parts and estimated repair completion dates.
• Emailing all daily VIN numbers to Fleet customers every Thursday morning, with conclusive feedback on repair progress and ETAs for all backordered parts
• Deliver work activities effectively to satisfy customers.
• Maintain key stakeholder relationships that enable achievement of operational objectives.

People

• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.

Qualifications and Experience    

• Minimum of 3 years’ experience in a similar environment

Skills and Personal Attributes    

• Knowledge of After Sales Fleet & Rental business
• Good written and verbal communication skills
• Must have advanced Excel skills
• Knowledge and understanding of Dealer Management Systems
• Must be able to work with MicroCat, Parts Locator, and Auto-Line systems
• Punctual in all aspects of the Fleet After Sales business
• Proficient in Microsoft Excel and Word
• Understanding of warranty policies and procedures
• Able to work effectively with all Head Office internal departments
• Ability to work under pressure and complete tasks within given timeframes
• Strong interpersonal skills to manage client and dealer communications diplomatically
• Responsible for compiling weekly and monthly reports
• Accurate recording of all Fleet & Rental goodwill assistance

Deadline:25th July,2025