FNOL Junior Claims Technician at Guardrisk

Role Purpose    

• The FNOL Claims Consultant is responsible for registering new claims received from brokers,  appoint service providers within the SLA and authorize Fast Track Claims.  This role requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Requirements    

• Education: High school diploma or equivalent (required). NQF Level 4 qualification in insurance
• Experience: At least 2 years of experience in customer service, insurance, or claims handling
• Industry Knowledge: Basic understanding of insurance policies, coverage, and claims processes is a plus.
• Office Based.
• Fast Paced Call Centre Environment.

Duties & Responsibilities    
Claims Intake:

• Receive new claims from the designated mailbox, claim to be registered within the SLA.
• Validate cover and appointment of Service Providers is all the information is available at registrations stage.
• Verify essential information, such as policy details, date and time of the incident, Incident Address, description of the loss, and contact information.
• Authorize replacement / repairs on Fast Track claims within claims mandate.

Data Entry and Documentation:

• Accurately enter claim details into the Ski system.
• Ensure all information is complete and consistent for further processing.

Initial Assessment:

• Appoint the relevant Service Provider on claims if all the information is available and cover is confirmed.
• Identify potential red flags, such as fraudulent claims or coverage issues.

Coordination:

• Route claims to the appropriate claims technicians or departments based on the type and severity of the loss.
• Collaborate with other teams, such as underwriting as needed.
• Collaborate and follow up with service providers.

Compliance:

• Ensure all claims are handled in compliance with company policies, regulatory requirements, and industry standards.

Follow-Up:

• Follow up with claimants to obtain missing information or documentation.

Competencies    

• Excellent verbal and written communication skills to interact with claimants and internal teams effectively.
• Strong customer service orientation with the ability to handle stressful situations empathetically.
• High level of accuracy in data entry and documentation.
• Ability to quickly assess situations and make decisions.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in using claims systems, Microsoft Office, and other relevant tools.

Deadline:1st November,2026