Food and Beverage Supervisor at Coega

In pursuance of this objective, the Food and Beverage Supervisor is required to:

• Ensure consistent delivery of high-quality service;
• Ensure staff is adequately trained to deliver required standards of service;
• Be innovative and ensure a unique guest experience;
• Ensure stock par levels are maintained;
• Ensure the desired gross profit margins are met;
• Ensure sufficient crockery, cutlery and equipment for service ;
• Ensure staff are well groomed before shift begins and during shifts;
• Ensure food and beverage outlets are inviting and setup for patrons throughout service periods;
• Oversee and assist waitrons to deliver required guest service standards;
• Maintains the cleanliness and sanitization of all food and beverage outlets;
• Place orders on time and ensure preparation of invoices for timeous payments of suppliers;
• Prepare staff rosters and ensure adequate staffing levels;
• Do cash up and reconciliation daily;
• Do daily, weekly and monthly stock takes;
• Upsell the offering of the hotel and trains staff in upselling;
• Manage restaurant, bar, banqueting, pool deck and room service orders and special requests made by guests;
• Stays abreast of hospitality and food service trends to deliver unique experiences to guests;
• Handle guests’ complaints and execute service recovery;
• Work hand in hand with Head Chef to create and update menus;
• Run shifts on his/her own as a Duty Manager and deal with all matters relating to the shifts;
• Ensure the food and beverage department is run efficiently and profitably;
• Any other tasks in line with the above as directed by Management.

COMPETENCIES

• Must be well versed in silver service, bistro-style service, banqueting styles, wine service and cocktail-making
• Must be skilled in menu creation and pricing
• Ability to stand for long periods
• Must be fully computer literate
• Willingness and ability to follow instructions
• Ability to write comprehensive reports
• Good accounting skills as the candidate will need to calculate the cost of sales and ensure the profitability of the food and beverage department
• Knowledgeable on hospitality and food trends
• Able to ensure stringent control system to ensure the protection of stock and operating equipment
• Must be a team player and able to work well with the other department heads
• Ability to complete tasks as assigned in accordance with the given deadlines
• Must be a creative, innovative and highly motivated individual who can take initiative to give guests a valuable experience
• Ability to maintain a motivated and cohesive food and beverage team

REQUIREMENTS

• Diploma/ Certification in hospitality or equivalent;
• Matric is essential;
• Minimum of 3 years experience in a 4* or 5* full-service hotel or restaurant working in a supervisory or management capacity in the food and beverage department  
• Extensive knowledge and experience in POS
• Well-rounded hospitality professional
• Ability to work shifts including night work and working on weekends and public holidays;
• Own transport and a driver’s license is advantageous.