Food Services Specialist at Tiger Brands

Job Description
THE JOB AT A GLANCE

• You are accountable to drive sales out from the distributor warehouse. To educate the end-user and to grow the basket share of Tiger Brands products purchased within the food service market, and ultimately safeguarding Tiger Brands position as a market leader. Through your exemplary attention to detail, negotiation and training skills and customer service skills, you are helping Tiger Brands food service outcompete their rivals. 

Responsibilities
WHAT YOU WILL DO

• Call on customers, develop and grow business in his/her area, not area specific
• Meet sales targets in line with Sales Manager’s branch target.
• Promoting and selling Tiger Brands overstocks.
• Develop, maintain and update customer database.
• Implement activations at end-user and telesales level including sampling.  
• Will be required to assist with the Key accounts team
• Will be required to complete daily call reports, and update required reports i.e. gift registers and other reports daily
• Be required to use Tablets daily responding to emails and queries within a 24-hour period
• Gather intelligence, competitor activity and generate end-user insights.
• Convert end-users to tiger products.
• Manage stockholding at customer together with the Sales Manager, in line with their mandate. 
• Build strong relationships at distributor and end-user levels.  
• Analyse menu and understand the operator's menu cycle, meal budgets, and target market
• Increase new products purchases and calculate costs per portion
• Educate customer on product versatility by means of sampling, training etc.
• Conduct pantry/ storeroom checks to assess market share and conversion opportunities
• Access and analyse competitors and identify conversion opportunities 
• Educate through sampling and demonstrations with aim of converting to Tiger Brands products
• Plan and coordinate events. Assist with arranging Customer Open Days, Customer days, Road shows including packing stock, setting up and knocking down of displays. Running of these events including sampling.  Making up of hampers. Delivering of Promo material to various branches and End Users.  
• Consolidate weekly and/ or monthly sales activation report including any potential market inhibitors and competitor activity

WHAT YOU WILL BE MEASURED ON

• Net invoiced sales and volume target
• Customer gross margin
• Blitz days, promotional campaigns, key account activations
• Stock days cover
• Innovation 

Qualifications
WHAT YOU’LL BRING TO THE TABLE

• Negotiation – your ability to effectively negotiate is demonstrated your desire to win and your commitment to delivering excellent customer service
• Attention to Detail – you have a unique ability to spot small errors and deviations from perfection. Your detail-oriented nature makes you the perfect individual to find fault in products, procedures or equipment; seeking improvement wherever it may be found
• Driving Long Term Results – you are fixated on hitting sales targets, but you also look beyond today’s problems. 
• Customer Services Oriented – you appreciate the importance of customer satisfaction and have a passion for delivering an outstanding customer experience.
• Communication and Presentation Skills - through your outstanding communication and people skills, you personify Tiger Brands’ core customer values

Experience

• 3-5 years sales experience
• Experience in FMCG industry
• Post Matric Qualification