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  • Posted: Jan 13, 2025
    Deadline: Not specified
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    Tiger Brands Limited, a Top 40 JSE Limited company whose footprint extends across the African continent and beyond, is one of the largest manufacturers and marketers of FMCG products in Southern Africa, and has been for several decades. Tiger Brands has been built over many decades through the acquisition and clustering of businesses. Our strategy for succe...
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    Service Management Lead

    Job Description

    • The Service Management Lead works across tasks and is responsible to synchronize efforts and maintain high quality services across the enterprise. The role is responsible for monitoring all performance metrics and ensuring the service delivery meets all Service Level Agreements (SLAs), with full responsibility for continuous service improvement and innovation. Working with other technical and execution leads the Service Management Lead will provide a flexible and agile service capability that is both responsive to business change whilst ensuring a solid and reliable delivery platform that supports continuous service improvement.

    Responsibilities

    • Develop, manage, and administer service management levels and service management framework
    • Co-chair the Change Control Advisory Board (CAB) with the Service Transition Manager
    • Accountable for management of all SLAs, SLA service credits, metrics and ensure all enterprise IT services are accomplished according to SLAs
    • Provides reporting and metrics on performance of service levels and other KPIs for all internal and external parties providing IT services
    • Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for IT provided services
    • Develop service delivery SLAs, OLA’s, policies and procedures where required
    • Chair the internal service review meetings
    • Monitoring response times; evaluating user satisfaction levels and making recommendations for improvement
    • Takes ownership and ensures proactive closure for problem reports that fall within area of responsibility
    • Monitor, measure, report and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs
    • Advise employees how to improve work procedures
    • Ensure high levels of customer satisfaction with delivered services
    • Provide and maintain a single source of consistent information on all  IT services delivered to the business
    • Serves as a point of escalation (notification) for major incidents
    • Responsible for ITSM tools and service management frameworks are understood and implemented within the organization
    • Works with management and the business  to identify and prioritize service improvement
    • Builds and maintains business relationships
    • Assists with planning, coordinating, and execution of upgrades, releases, and software implementations
    • Ensure ITIL based processes are being followed and recommend improvements where needed

    Qualifications
    Key attributes and competencies

    • ITIL service management best practices
    • Defining, developing, implementing (in both people and technology) and executing ITIL service management processes and tools
    • Proven experience in leading ITIL process implementation and improvement
    • Excellent reporting skills and experience in statistical analysis and reporting; strong verbal and written communication skills; interpersonal skills including the ability to work with both internal customers and external entities is required

    Experience

    • 6-8+ years experience in designing ,implementing and managing key ITIL framework areas in large scale enterprise environments; strong understanding of the ITIL process framework
    • ITIL Practitioner (minimum) or Expert (preferred) qualification
    • Good understanding of ITSM tools

    go to method of application »

    Food Services Specialist

    Job Description
    THE JOB AT A GLANCE

    • You are accountable to drive sales out from the distributor warehouse. To educate the end-user and to grow the basket share of Tiger Brands products purchased within the food service market, and ultimately safeguarding Tiger Brands position as a market leader. Through your exemplary attention to detail, negotiation and training skills and customer service skills, you are helping Tiger Brands food service outcompete their rivals. 

    Responsibilities
    WHAT YOU WILL DO

    • Call on customers, develop and grow business in his/her area, not area specific
    • Meet sales targets in line with Sales Manager’s branch target.
    • Promoting and selling Tiger Brands overstocks.
    • Develop, maintain and update customer database.
    • Implement activations at end-user and telesales level including sampling.  
    • Will be required to assist with the Key accounts team
    • Will be required to complete daily call reports, and update required reports i.e. gift registers and other reports daily
    • Be required to use Tablets daily responding to emails and queries within a 24-hour period
    • Gather intelligence, competitor activity and generate end-user insights.
    • Convert end-users to tiger products.
    • Manage stockholding at customer together with the Sales Manager, in line with their mandate. 
    • Build strong relationships at distributor and end-user levels.  
    • Analyse menu and understand the operator's menu cycle, meal budgets, and target market
    • Increase new products purchases and calculate costs per portion
    • Educate customer on product versatility by means of sampling, training etc.
    • Conduct pantry/ storeroom checks to assess market share and conversion opportunities
    • Access and analyse competitors and identify conversion opportunities 
    • Educate through sampling and demonstrations with aim of converting to Tiger Brands products
    • Plan and coordinate events. Assist with arranging Customer Open Days, Customer days, Road shows including packing stock, setting up and knocking down of displays. Running of these events including sampling.  Making up of hampers. Delivering of Promo material to various branches and End Users.  
    • Consolidate weekly and/ or monthly sales activation report including any potential market inhibitors and competitor activity

    WHAT YOU WILL BE MEASURED ON

    • Net invoiced sales and volume target
    • Customer gross margin
    • Blitz days, promotional campaigns, key account activations
    • Stock days cover
    • Innovation 

    Qualifications
    WHAT YOU’LL BRING TO THE TABLE

    • Negotiation – your ability to effectively negotiate is demonstrated your desire to win and your commitment to delivering excellent customer service
    • Attention to Detail – you have a unique ability to spot small errors and deviations from perfection. Your detail-oriented nature makes you the perfect individual to find fault in products, procedures or equipment; seeking improvement wherever it may be found
    • Driving Long Term Results – you are fixated on hitting sales targets, but you also look beyond today’s problems. 
    • Customer Services Oriented – you appreciate the importance of customer satisfaction and have a passion for delivering an outstanding customer experience.
    • Communication and Presentation Skills - through your outstanding communication and people skills, you personify Tiger Brands’ core customer values

    Experience

    • 3-5 years sales experience
    • Experience in FMCG industry
    • Post Matric Qualification

    go to method of application »

    Customer Analyst: Food Service

    Job Description
    THE JOB AT A GLANCE

    • You provide support to Sales team through data analysis, collating feedback and providing insights that enable effective decision making. You are a functional expert on all external and internal databases, systems and tools. You are responsible for evaluating and predicting sales trends in order to help promotional strategies using sales prediction software, drawing up detailed sales reports, and making informed suggestions for how to improve company profitability.

    Responsibilities
    WHAT YOU WILL DO

    • Collect data from sales reports for analysis.
    • Develop methods and strategies for assessing large amounts of data. 
    • Closely study past sales data to determine trends in productivity.
    • Examine Business Unit budget.
    • Support the Assistant Customer Marketing Manager: Insights & Innovation with conducting research into competitive companies and the surrounding market.
    • Support the Assistant Customer Marketing Manager: Insights & Innovation to study shopping and purchase trends of consumer base and target demographic and quantify viable innovative commercial opportunities.
    • Use sales prediction software to determine future trends.
    • Create sales evaluation reports based on collected data.
    • Present sales reports to Customer Managers, Customer Directors, and/or MDs.
    • Suggest adjustments and revisions to promotional strategies to improve sales and profitability.
    • Provide suggestions for budget rearrangement and re-allocation of funds to save money.
    • Attend and participates in sales strategy meetings.
    • Lead informational sessions for staff to explain sales trends and new marketing strategies.
    • Assist in implementing budget and marketing changes and evaluates results.
    • Draw up reports of improvements or lack thereof in the wake of company restructuring.
    • Assist in managing and controlling of category gross margins, sales performance and overall category profitability.

    Qualifications
    WHAT YOU’LL BRING TO THE TABLE

    Competencies

    • Speaks confidently and articulately in front of a group.
    • Possesses strong math skills.
    • Demonstrate the ability to think both analytically and creatively.
    • Possesses strong problem-solving skills.
    • Communicates clearly and effectively.
    • Pays close attention to detail.
    • Manages time efficiently.
    • Works well with a team.
    • Can translate financial and mathematical jargon into layman’s terms for explanatory purposes.

    Experience

    • 2-4 years of Sales Analysis experience.
    • Post matric qualification in Business Management/Business Administration.
    • Demonstrate proficiency in the use of sales software and customer data tools (Smart Shopper, Dunhumby.
    • Nielsens, Shoprite B2B, Spar Insights, MicroStrategy, DataOrbis.
    • Possess knowledge of the food service industry.
    • Exhibit ability to use Microsoft Word, Advanced Excel, Outlook, and PowerPoint.

    Method of Application

    Use the link(s) below to apply on company website.

     

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