Active Jobs at Mustek Limited

Job Purpose:

• To provide a clerical and administrative support service in respect of debtors’ accounts, ensuring excellent and professional customer service at all times. The focus on timely collection of outstanding debts, preparation of analysis of customer accounts and handling customer queries.

Responsibilities:

Onboarding new dealers and updating existing dealer accounts

• Onboarding new dealers - on receipts of a new dealer application, make sure the form is completed and signed correctly.
• Making sure that all required supporting documents is attached to the application before handing it to the Vetting Clerk for further assessment.
• Accuracy in capturing new dealer accounts and updating existing accounts.
• Make sure that client information on Epicor is only updated/captured based on valid documents, capturing on data must be accurate.

Filling and Keeping record

• To keep m/credits, journals, daily finance filing and dealer information filing updated and stored safely in relevant files and cabinets

Receivable

• Ensure the database is kept up to date.
• Collect 30% of outstanding due total on age analysis on a weekly basis.
• Reduce the value of overdue debtors (60/120 days an older) to 5% of book value.
• Complete all allocations as per aging report 100% accurately on a daily basis.
• Assist clients with cash payments following the correct procedure and ensuring accuracy.
• Process and capture cash, credit card, and electronic payments accurately daily.
• Prepare and submit cash flow analysis on time as requested by HO and Accounts Manager
• Prepare and submit all journals, manual debits notes, manual credits and debtors’ refunds, including relevant attachments timeously.
• Inform despatch of C.O.D. payments, remove hold on COD orders when a valid proof of payment has been received, any payments over R20 000 must clear in bank account first before removing hold.
• Process refunds according to the required format.
• Maintain customer credit limits according to credit insurance limits.
• Keep the Age Analysis within the DSO (Days Sales Outstanding) range.
• Complete all customer requests for statements and invoices on the day of the request.
• Prepare reconciliations of accounts as per customer request within one day.
• Verify payments and follow up on statements and payments daily.
• Compile legal files with all documents required for hand over process as required.
• Maintain a filing system in respect of accounting data, records, contracts and invoices.
• Maintain tracking systems, such as e-mail correspondence.

Communication

• Attend to all queries efficiently and timeously.
• Update Accounts Manager regarding any outstanding debtors or other areas of concern promptly.
• Report any irregular activities on Dealer Accounts, such as purchases by unauthorised persons, to the Accounts Manager promptly.
• Forward warning letters and final demands to clients timeously.
• Escalate all unresolved queries to the Accounts Manager timeously.
• Communicate with clients in a friendly and professional manner at all times

Admin Duties

• Petty Cash Recon to be submitted mid-month and by the 4th of each new month to Account Manager and then to HO.
• To assist with Journal clearings on a bi-weekly basis
• To prepare month end banking
• Reconcile payments processed to bank statements, to ensure all payments are captured.
• Assist Accounts Manager with any administrative functions that might be required on request.
• To stand in for Accounts Manager when on leave to ensure all accounts (AR) matters are dealt with timeously

Qualifications and Experience:

• Matric
• Credit Management 1,2,3
• Bachelor’s degree in accounting will be advantageous
• Minimum 2 years’ experience as a financial administrator, or similar

Knowledge and Skills:

• Basic Math's
• Use of systems and information technology.
• Teamwork
• Flexibility
• Administrative accuracy
• Good verbal and written communication skills

Closing Date 14 August 2026

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Job Purpose:

• To sell over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practice customer service methods.

Responsibilities:

Sales & Business Growth

• Achieve 100%+ of Gross Profit Target monthly. Overachievement will be rewarded.
• Maintain minimum 90% YTD Gross Profit % consistently — anything below triggers immediate performance review.
• Daily proactive outcalling to:
• Generate new business pipelines.
• Revive dormant accounts.
• Upsell and cross-sell into existing clients.
• Act as a sales hunter: identify untapped sectors and customers without waiting for leads to be handed down.
• Consistently bring in new logos and accounts, not only managing existing ones.
• Compete internally: set benchmarks so that other consultants strive to match or exceed your activity and results.
• Rigorously follow SOPs, Fraud Prevention, and Order Verification processes.

Customer Service & Retention

• Maintain a strong sales culture through professionalism and solution-oriented communication.
• Be the first point of trust for customers by being responsive, reliable, and commercially savvy.
• Take ownership of client problems until resolved, ensuring no escalation reaches management unnecessarily.
• Build deep, long-term relationships with customers, driving repeat sales.
• Develop a reputation internally and externally for being the consultant who delivers without excuses.

Training, Development & Knowledge Leadership

• Stay ahead by mastering product knowledge faster than peers.
• Regularly attend and complete product/service training.
• Share insights, tricks, and winning approaches with the team — lead by example, not just instruction.
• Continuously sharpen sales skills to remain a top performer in the division.

Qualifications and Experience

• Matric
• Tertiary Sales and/or Marketing qualification would be advantageous
• 1 year experience at a similar level required

Skills and Knowledge:

• Computer knowledge, specifically MS office applications
• Basic knowledge of budgeting, sales/marketing principles, etc.
• ICT industry knowledge
• Good verbal and written communication skills
• Excellent phone etiquette
• Negotiation skills
• Computer literacy
• Ability to work independently or as part of a team
• Knowledge of products
• Knowledge of systems and processes

Closing Date 14 August 2026

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JOB PURPOSE STATEMENT (WHY THE JOB EXISTS)

• The Business Unit Manager exists to lead, grow, and optimize a defined portfolio of OEM vendors, programs, and commercial opportunities, ensuring that the business unit delivers sustainable revenue growth, profitability, customer value, and strategic relevance for Mecer Inter-Ed.
• This role is responsible for building and commercializing high-value strategic partnerships with assigned OEM vendors and other relevant stakeholders, translating vendor strategy, market demand, and customer needs into compelling, high-quality learning solutions that strengthen Mecer Inter-Ed’s position as the preferred learning partner of choice.
• The Business Unit Manager is accountable for the end-to-end performance of the business unit, including vendor relationship management, portfolio development, sales enablement, pipeline growth, customer engagement, marketing alignment, operational compliance, and continuous improvement.
• Through strong market insight, disciplined execution, and close cross-functional collaboration, the role ensures alignment to vendor requirements, supports world-class customer experience, unlocks funding and growth opportunities, and advances the company’s mission to enable workforce capability, organizational efficiency, and business outcomes

JOB OUTPUTS (WHAT THE JOB AIMS TO DO)

Key Performance Areas (KPA’s)

MAIN DUTIES:

• Strategic Vendor and Partner Leadership - Develop, manage, and strengthen strategic relationships with assigned OEM vendors, alliance partners, and key external stakeholders to drive mutual growth, market relevance, and long-term commercial value.
• Act as the primary business owner for the vendor portfolio, ensuring that vendor strategies, requirements, certifications, specializations, and partner expectations are understood, maintained, and converted into practical business opportunities for Mecer Inter-Ed.
• Business Unit Growth and Commercial Performance - Own the commercial success of the business unit by driving revenue, gross profit, market share, and customer acquisition across the assigned vendor and solution portfolio.
• Build, maintain, and convert a healthy opportunity pipeline through proactive business development, account support, partner engagement, and market expansion initiatives that increase the number of profitable clients, programmes, and partnerships.
• Programme and Portfolio Development - Collaborate with vendors and internal stakeholders to design, enhance, and continuously improve training programmes, certifications, and enablement solutions that meet vendor standards, customer demand, and emerging market needs
• Ensure that the business unit portfolio remains relevant, competitive, high quality, and aligned to Mecer Inter-Ed’s guiding philosophy to train, enable, and transform customers and partners.
• Customer Engagement and Sales Enablement - Support revenue generation by working closely with account managers and sales teams as a business unit subject matter lead, contributing strategic insight, credibility, and solution positioning during customer and partner engagements.
• Conduct regular customer visits, preferably in person where practical and appropriate, together with the relevant Mecer Inter-Ed account manager, to build executive rapport, identify skill gaps, position service offerings, discuss OEM incentives, and uncover new business opportunities across end customers and ecosystem partners.
• Marketing, Demand Generation and Market Eminence - Plan and support targeted marketing and demand-generation initiatives that increase awareness, credibility, and market eminence for the assigned vendor programmes and business unit offerings.
• Work with marketing, sales, and vendor stakeholders to align campaigns, events, launches, and messaging to business objectives, customer priorities, and growth targets.
• Contract, Funding and Commercial Governance - Manage the lifecycle of vendor contracts, partnership agreements, authorizations, and programme commitments, ensuring deadlines, deliverables, renewals, and compliance obligations (accreditations or certifications) are met effectively and on time.
• Identify, secure, track, and optimize vendor funding, rebates, incentives, and co-investment opportunities (MDF where applicable) that improve profitability, support market development, and strengthen the commercial performance of the business unit.
• Cross-Functional Business Leadership - Work closely with internal teams across sales, marketing, operations, finance, delivery, and leadership to ensure coordinated execution of business plans, customer solutions, and growth strategies.
• Promote collaboration, shared accountability, and effective communication so that the business unit operates as an integrated, customer-focused, and high-performing function within the broader Mecer Inter-Ed business.
• Performance Monitoring and Reporting - Monitor, analyze, and report on business unit performance, including pipeline health, revenue, profitability, vendor relationship health, programme uptake, campaign outcomes, and strategic progress against agreed targets.
• Use data, SWOT insights, and market intelligence to identify risks, opportunities, corrective actions, and innovation priorities that improve business unit performance and resilience.
• Quality, Compliance and Operational Discipline - Ensure that all business unit activities are conducted in accordance with Mecer Inter-Ed quality standards, vendor requirements, internal policies, and applicable regulatory obligations.
• Participate in audits, assessments, governance reviews, and continuous improvement initiatives to protect service quality, operational integrity, and the company’s reputation.
• Professional Growth and Knowledge Leadership - Continuously strengthen personal expertise in vendor technologies, market trends, partner ecosystems, business development, and learning solutions to remain a credible and effective leader of the business unit.
• Share knowledge, mentor colleagues, and contribute to organizational learning, innovation, and capability building across Mecer Inter-Ed.
• Travel and Market Presence - Undertake local and international travel, where required and approved, to support vendor engagement, customer relationship development, partnership growth, programme expansion, and strategic market opportunities.
• Maintain an active presence in the market to strengthen relationships, improve visibility, and ensure the business unit remains closely connected to customer, vendor, and industry developments

AD HOC DUTIES:

• Various tasks, beyond the above listed, from time to time.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualifications and Experience

• Bachelor’s degree in business administration, Commerce, Marketing, Information Systems, or related field
• Advantageous: Postgraduate diploma or honours in Business, Technology Management, or Education/Training Management.
• Evidence of ongoing professional development in areas such a digital transformation, cloud, AI, cybersecurity, or enterprise solutions, depending on the BU focus.
• 5+ years’ experience in a commercial, partner, or business development role within the ICT, training, or technology services sector, with at least 3–5 years in a leadership or business unit management capacity
• Demonstrable experience managing OEM/vendor relationships, alliances, or channel ecosystems, including contract management, funding/incentives, and joint go to market planning.
• Proven track record of achieving revenue, margin, and growth targets, including building and managing a sales pipeline and supporting account teams in complex B2B deals.
• Experience working cross-functionally with sales, marketing, operations, finance, and delivery teams to execute growth strategies and improve customer experience.
• Exposure to regional or international markets, with demonstrated ability to travel and operate effectively across multiple time zones and cultures.
• Prior employment with a vendor-authorized learning partner, IT training provider, systems integrator, distributor, or OEM/vendor in a partner/channel or education role.
• Strong understanding of the technology training and certification landscape, workforce development drivers, and the role of skills enablement in digital and organisational transformation.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, PowerBi, Dynamics365, Outlook, and Excel).

KNOWLEDGE, COMPETENCIES & SKILLS

Knowledge

Operations Management:

• In-depth understanding of operations management principles and practices.
• Knowledge of process optimization, resource management, and performance measurement techniques.
• Familiarity with industry standards and best practices in operational efficiency and effectiveness.

Strategic Planning and Execution:

• Expertise in developing and implementing strategic plans to achieve organizational goals.
• Understanding of business analysis and the ability to translate strategic objectives into operational plans.
• Knowledge of risk management frameworks and business continuity planning.

Financial Acumen:

• Strong understanding of financial management principles, including budgeting, forecasting, and financial reporting.
• Ability to analyse financial data and metrics to make informed operational decisions.

Competencies

• Strong leadership skills with the ability to inspire and motivate teams to achieve high performance.
• Ability to think strategically and develop long-term plans to drive operational excellence.
• Excellent analytical and problem-solving skills to address complex operational challenges.
• Outstanding communication and interpersonal skills to effectively interact with stakeholders at all levels.
• Flexibility to adapt to changing priorities and manage multiple projects simultaneously.

Skills

• Abilities of the employee to perform effectively and efficiently:
• Project Management
• Data Analysis
• Change Management
• Negotiation
• Technical Proficiency

Closing Date 05 August 2026

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Job Purpose:

• The Production Technician is responsible for the assembly, testing, final inspection and quality control of desktops, servers and notebooks orders processed via the production department.
• The Production Technician will ensure optimal workflow in the Production area when there are large volumes of work. Depending on the workload the Production Technician will also be required to assist with general technical service and repair to ensure optimal workflow in the Technical Department.

Responsibilities:

Assembly

• Assemble PCs and notebooks ensuring quality and accuracy of work.
• Maintain returns due to faulty workmanship (DOAs within 14 days from delivery) below 3% per month.
• Complete all required quality control documents according to ISO requirements.

Testing

• Test PCs, notebooks and servers following quality procedures ensuring units that are fully functional and ready for the client according to specification.
• Maintain returns due to workmanship (DOAs within 14 days from delivery) below 3% per month.
• Complete all required worksheets ensuring proper sign off as per quality management system.

Technical Service

• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintain a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on Epicor immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on Epicor. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.

Communication

• Always communicate in a friendly and professional manner.
• Maintain good telephone and e-mail etiquette.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.

General

• Contribute to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Contribute to team effort in the Production and Technical workshops.
• Make recommendations to supervisors where possible improvements are identified.

Housekeeping

• Clean work area once a week before closing off.
• Follow all quality and health & safety requirements and report any safety hazards or faulty equipment/facilities promptly.

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (preferred)
• Valid driver’s license (preferred)
• Min of 2 years experience as a technician

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10)
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis

Closing Date 31 August 2026

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JOB PURPOSE:

• The Technical Support Coordinator oversees the planning, deployment, and maintenance of all classrooms, video collaboration solutions, networking, surveillance, and Microsoft 365 systems essential for delivering world-class digital learning and assessment environments.
• This role serves as the primary technical authority for infrastructure, user support, and secure operations, ensuring seamless integration and ongoing reliability of all IT components critical to organizational success.

MAIN DUTIES:

• Technical Issue Resolution: Promptly respond to and resolve various hardware, software and connectivity technical issues reported by users, ensuring minimal downtime and optimal system performance.
• System Maintenance and Upgrades: Regularly maintain, update, and upgrade various company systems and network infrastructure to ensure reliability and efficiency.
• Technical Support for Training Programs: Provide necessary technical assistance for various training programs, ensuring smooth delivery and accessibility.
• IT Infrastructure Security: Implement and monitor security measures for IT infrastructure like devices, cables and other devices to protect against unauthorised access or breaches. Update systems to ensure compliance with all existing group protocols for security.
• User Support and Training: Offer support and training to users on systems and software, enhancing their technical proficiency.
• Stock-Taking of Equipment: Regularly inventory of all IT equipment, ensuring accurate tracking and maintenance.
• Setting Up Studios: Prepare and set up studios for training sessions and events, ensuring technical readiness.
• Set up, configure, and troubleshoot staff PCs, networking (wired/WLAN), and associated equipment to support staff productivity.
• Ensuring Connectivity: Guarantee stable and efficient connectivity for instructors and training programs. Weekly stress testing of systems to ensure compliance. Ensure constant communication between Internet Service Provider and Mecer Inter-Ed. Resolve all connectivity issues within the agreed Service Level Agreement.
• Cleaning of Equipment and Devices: Maintain cleanliness and proper functioning of all IT equipment and devices.
• Educating Staff about IT: Provide ongoing IT education and awareness to staff members, enhancing their technical understanding and capabilities for usage of systems as well as cyber security.
• Professional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
• Compliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed's quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.

AD HOC DUTIES:

• Various tasks, beyond the above listed, from time to time.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Qualification in Information Technology, Computer Science, or a related field.
• Experience: 2 years current or previous experience in IT support or related position.
• Experience with network administration and troubleshooting (Wired and Wireless).
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Enterprise applications: Dynamics/CRM, Power BI, Teams, SharePoint, etc
• CompTIA A+, N+, Security+ certified.
• CCNA or HCIA as a minimum (CCNP Enterprise or HCIP Datacom would be a plus).

Knowledge

• Comprehensive understanding of computer hardware, software, and networking (Both wired and wireless).
• Knowledge of cybersecurity threats and best practices to mitigate threats.
• Familiarity with cloud computing and virtualization technologies.
• An understanding of IP surveillance implementation (CCTV, NVR/DVR, camera networking, and secure monitoring).
• Senior-level knowledge in Microsoft 365 administration—including onboarding/offboarding, license assignment, security groups, and troubleshooting.
• Experience supporting Microsoft Dynamics 365 (CRM), Power BI, and application provisioning.
• Advanced skills in enterprise networking—LAN/WLAN setup, switch/router/AP configuration, VLANs, and diagnostics.
• Experience managing backup and restore systems for service continuity and compliance.
• High-level troubleshooting and root-cause analysis capability across hardware, software, and network platforms.
• Strong project management, documentation, and vendor coordination abilities.
• Outstanding communication skills, patience, and a continuous improvement mindset.

Competencies

• Adapt to changing environments. Be technically curious and proactive in learning new systems.
• Good interpersonal skills and communication with all levels of management.
• Strong analytical and problem-solving abilities.
• Excellent customer service skills.
• Ability to work collaboratively in a team environment.
• Exceptionally organized and self-directed, thriving in dynamic project environments.
• Collaborative, solution-driven mindset; works well across multiple departments.
• MS 365 Tenant Administration: Competence in configuring and managing the full MS 365 suite—user. provisioning, group administration, license assignment, security roles, and multi-factor authentication.
• Security Policy Enforcement: Advanced knowledge in creating and administering conditional access. policies, data loss prevention (DLP), sensitivity labels, and secure configuration baselines for all MS 365 apps.
• Incident Response and Recovery: Skills in automated threat detection, incident investigation, and remediation using Microsoft Defender and related security tools.

Skills

• Abilities of the employee to perform effectively and efficiently:
• Advanced technical skills in IT systems and network troubleshooting.
• Proficiency in managing operating systems.
• Strong communication skills, capable of explaining technical issues clearly to non-technical users.

Closing Date 21 August 2026