Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
Description
- We are looking for Customer Orientated and self-reliant individuals to join our Call Centre team.
- You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package.
- You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Receive and handle telephone policy enquiries in Call Centre department and action accordingly.
- Address all outstanding requirements on new applications in New Business.
- Providing enquiry numbers on claims to branches.
- Follow-up on outstanding requirements in terms of unpaid claims
- Refer leads to the Direct Marketing Department.
- Provide feedback on outstanding accounts and refunds in debtors.
- Follow-up on non-payments of premiums, defaults payments and incorrect deductions.
- Add a life to a policy (Not for PERSAL or Department of Defence (DOD).
- Add a child to an already existing child benefit (Not for PERSAL or DOD).
- Remove a life (Not for PERSAL or DOD).
- Remove child (as long as it is not the removal of the child benefit completely and not for PERSAL or DID).
- Duplicate a policy (send a copy of the policy to the client).
- Providing the Policy values to a client or their broker (the client can give authorization for a broker to get access on the phone).
- All instances of consent need to be recorded on the system so that the call centre agents can see earlier consents provided.
- Policy info for clients.
- All instances of consent need to be recorded on the system so that the call centre agents can
see earlier consents provided.
- The Call centre may only provide policy information to a client when that client has a single policy with AVBOB.
- Paid up RSA (reduced some assured).
- Inflation.
- Reinstatements.
- Cessions.
- The client will still have to send us a hard copy of the cession as this is a legal document.
- Stop Payments.
- Other loans (when you change your payment method).
These changes may only be done once the following is in place:
- The introduction of security questions that are not a confirmation of the client’s contact details.
- Call Centre agents must be category B FAIS accredited.
- Where the call centre agent is not yet accredited they need to be working under supervision with the appropriate contact in place and under the supervision of an accredited Key Individual.
Requirements
- Grade 12
- 140 long term FAIS credits.
- 1 - 2 years’ experience in the Life Insurance Industry.
- RE5 (advantageous).
- Experience in a client service policy maintenance environment.
- Ability to work independently, show initiative and to be responsible.
- Analytical and leadership skills.
- Communication and interpersonal skills.
- Client orientated.
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Description
- We are looking for a Group Schemes Manager to join our Alternative Distribution team. In this role, you will be responsible for the management of the Group Scheme team, driving the promotion and sales of AVBOB Group Funeral Insurance products while ensuring regulatory compliance, operational efficiency, business growth and strong stakeholder relationships.
- You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES INCLUDE:
- Leading and managing the Group Scheme team to achieve business and performance objectives.
- Driving sales, production, client acquisition and retention initiatives in line with growth targets.
- Developing and implementing strategies for the Group Funeral business
- Ensuring compliance with applicable legislation, including FSCA regulations, the Data Protection Act and Anti-Money Laundering requirements.
- Overseeing scheme profitability, membership, claims ratios, premium payments and operational efficiencies.
- Managing group insurance contracts, including negotiations, tenders, service level agreements and periodic contract reviews.
- Building and maintaining strong relationships with employers, associations, administrators, brokers, consultants and other key stakeholders.
- Working with internal stakeholders, including Actuarial, to evaluate complex quotations and tenders.
- Managing client complaints and providing guidance on benefits, claims procedures and policy coverage.
- Overseeing the financial management and budgeting of the Group Scheme Office.
- Preparing and presenting monthly management reports covering production, trends, growth opportunities, challenges and strategic recommendations.
- Leading recruitment, performance management and development of Group Scheme Consultants.
Requirements
- A tertiary qualification in Marketing, Sales and/or relevant FAIS credits.
- At least 5 years’ knowledge and management experience in the Group Scheme Market or Employee Benefits Market, preferably in a managerial or supervisory role.
- A valid Code 08 driver’s licence and willingness to travel.
- In-depth knowledge of group insurance products, regulations and industry best practices.
- Strong analytical, financial, communication, negotiation and contract management skills.
- Proficiency in relevant software applications, including Microsoft Excel and insurance administration platforms.
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Description
- We are looking for a proactive Legal practitioner to join our dynamic legal team. In this role, you will be responsible for managing the full contract lifecycle from drafting and reviewing to execution, compliance, and archiving. You will play a key role in ensuring all legal agreements align with internal policies, regulatory requirements, and best practices.
- This position requires a strong legal background, attention to detail, and the ability to work independently within a fast-paced, compliance-driven environment.
- You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
Your responsibilities will include the following:
- Manage the full contract lifecycle, from initiation and drafting through execution, renewals, and archiving.
- Ensure all contracts comply with relevant laws, regulations, and internal policies to mitigate legal risk.
- Maintain an accurate, organized contract database and filing system, ensuring timely uploading and capturing of all agreements.
- Diarise and monitor key contract dates and milestones, issuing timely reminders to stakeholders.
- Prepare and present contract status reports, renewals, and compliance metrics for senior management.
- Draft, review, and update contract templates and legal documents in collaboration with the Senior Legal Specialist.
- Conduct legal research and support small legal projects as needed.
- Assist with the preparation and finalization of Service Level Agreements (SLAs), confidentiality agreements, and tender contracts.
- Participate in internal client meetings and provide legal advisory on contractual and legislative matters.
- Support audit and reporting functions related to contracts and their proper authorization.
- Assist the legal team with daily administrative tasks and stay updated on relevant legislative changes impacting contracts.
Requirements
- Bachelor of Laws (LLB) degree.
- Proficiency in MS Office Suite (Word, Excel).
- 2 to 4 years’ experience in legal advisory or contract management.
- Knowledge of the South African regulatory environment, particularly within the financial services sector.
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities.
- Strong legal writing and problem-solving skills.
- Good judgment and decision-making capability.
- High attention to detail with strong analytical skills.
- Ability to work independently and manage multiple tasks effectively.
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Description
- We are looking for an individual, with strong knowledge of internal control and internal audit practices to join our Internal Audit team as a Quality Assurance Specialist.
- You will be responsible for developing, implementing and maintaining a quality assurance and Improvement program (QAIP) that ensures the Internal Audit activity conforms to the IIA Standards and Global Internal Audit Standards, while identifying opportunities to strengthen audit processes, governance, risk management and internal controls.
- You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Develop, implement and maintain a multi-year QAIP covering all aspects of the Internal Audit activity.
- Conduct internal quality reviews, ongoing monitoring activities and periodic self-assessments.
- Prepare quality assurance reports and recommendations for senior management and the Audit Committee.
- Evaluate adherence to Internal Audit methodologies across planning, execution, reporting and documentation.
- Identify opportunities for continuous improvement and promote leading practices across the audit lifecycle.
- Coordinate independent external quality assessments and monitor the implementation of recommendations.
- Conduct quality reviews of completed audit files and follow up on corrective actions.
- Serve as a subject matter expert on Internal Audit quality and promote a culture of continuous improvement.
Requirements
- A Bachelor’s degree in Accounting, Finance, Business Administration, Internal Audit, Economics or a related field.
- An Honour’s degree in a relevant field will be advantageous.
- Registration with at least one relevant professional designation, such as CIA (strongly preferred), CA, ACCA, CISA or another relevant audit/assurance designation.
- At least 5 years’ experience in risk-based internal auditing or specialised quality assurance.
- Experience in Internal Audit Quality Assurance, risk-based auditing or audit methodology.
- Demonstrated experience conducting QA reviews against IIA Standards.
- Experience with external assessments or similar regulatory reviews.
- Strong knowledge of governance, risk management, internal controls and professional Internal Audit practices
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Description
- We are looking for a customer orientated individual with excellent communication skills to join our New Business team. To You will be responsible for outbound calls complying with effective quality assurance processes and retention strategies with the aim of building customer relationships to increase loyalty and retain business.
- You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
Your responsibilities will include the following:
- Review premium history to determine the date premium last paid and status of the policy.
- Initiate calls, through guidance of a compliance approved script
- Initiate calls, providing best solutions on outstanding premiums depending on the nature of non-payment.
- Advise on premium debt on older policies that fall in arrears, explaining the premium debt rules and how it works.
- Advise clients on different types of payment methods to settle the outstanding balance on the policy.
- Reinstate deductions and secure payment for future deductions.
- Document communication, delivery and outcomes on the system.
- Send updated policy contract or an endorsement where applicable
- Receive cancellation letter through workflow system
- Verify the signatures with the original documents
- Update the contact details and addresses
- Determine the cancellations reasons
- Resolve all complaints
- Prepare statistics data and reporting
- Call clients and establish the reasons for cancellation.
- Advise clients on best possible solution based on cancelation reason, by reducing premiums in the case of unaffordability, reduction of sum assured, and removal of lives.
- Obtain voice recorded consent or a written instruction, signed by the policyholder if the policyholder chooses to reduce the premium, remove some of assureds or make the policy paid-up.
- Send the paid up forms to the policy holder
Requirements
- Grade 12
- FAIS Recognized Qualification
- RE5 / RE1 (advantageous)
- 2 - 3 Years experience in insurance
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Description
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
Requirements
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
- Marketing experience
- Drivers’ license and have own reliable transport and cell phone
- Good communication, administration and time management skills
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Description
- We are looking for an individual who has excellent communication and time management skills. You will be working for a company that is over 100 years old with strong values, which are customer centric.
- The above incumbent will be responsible to clean and keep the neatness of the AVBOB office on a high standard.
RESPONSIBILITIES INCLUDE:
- Perform cleaning tasks and ensure high hygienic standards in the office
- Vacuum, Sweep & mop office floor
- Dust office furniture & flowers
- Clean waste bins
- Clean & wash hand basin, toilets & sinks
- Check toilet paper & soap in toilets
- Make tea & coffee
- Wash dishes & dish cloths
- Refill tea & coffee dispensers
- Refill water in water cooler
- Wash office windows.
Requirements
- Minimum Grade 10
- Cleaning experience will be a definite advantage
- Ability to communicate in English will be a definite advantage
- Good interpersonal skills
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Description
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
Requirements
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008- 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
- Marketing experience
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Description
- We are looking for an individual with excellent problem solving and communication skills to join our Complaints team at our Head Office.
- In this role, you will be responsible for leading the complaints resolution function by supervising the investigation and resolution of customer complaints, ensuring fair, timely, and compliant outcomes while driving continuous improvement across the department.
- You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package.
- You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Leading and supervising the Complaints team to ensure the effective investigation and resolution of customer complaints.
- Reviewing complaints relating to insurance products, funeral services, member rewards, loyalty programmes, loan products, and other AVBOB offerings.
- Ensuring complaints are handled in line with company policies, Treating Customers Fairly (TCF) principles, regulatory requirements, and applicable legislation.
- Reviewing recommendations prepared by Senior Clerks to ensure they are fair, evidence-based, and compliant.
- Managing escalated complaints and monitoring turnaround times to meet service standards.
- Conducting root-cause analyses to identify trends, systemic issues, and opportunities for operational improvement.
- Preparing management reports and providing customer insights to support business decision-making and continuous improvement.
- Recommending enhancements to complaints processes, systems, and controls to improve service delivery and regulatory compliance.
- Coaching, developing, and managing team performance while ensuring adherence to company policies and HR practices.
- Building and maintaining effective relationships with internal stakeholders, Ombudsman offices, legal representatives, and other external parties.
Requirements
- Grade 12.
- A post-matric qualification (NQF Level 4 or higher) in Insurance, Law, Compliance, Business Administration, Customer Service, Complaints Management, or a related field will be an added advantage.
- 3–6 years' experience in insurance complaints handling or dispute resolution within the life, funeral, or savings insurance environment.
- Proven supervisory or team leadership experience.
- Strong knowledge of TCF, FSCA, FAIS/COFI, Insurance Act, and other relevant regulatory requirements.
- A Regulatory Examination (RE1) qualification will be advantageous.
- Excellent analytical, problem-solving, communication, and report-writing skills.
- Strong leadership, customer service, conflict management, planning, and decision-making abilities.
- Proficiency in Microsoft Office and complaint management systems.
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Description
- We are looking for a motivated and detail oriented Head Clerk to join our premium administration. You will be responsible for overseeing the effective administration of payment allocations, maintain source integrity and ensure premiums are allocated accurately and timeously to prevent policy lapses.
- The successful candidate will be responsible for leading and developing staff, enhancing operational processes, and ensuring the efficient administration of financial and system-related activities within the department.
- You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
Your responsibilities will include:
- Maintain source records and ensure payments are allocated accurately and on time to prevent policy lapses.
- Identify and implement process improvements to enhance operational efficiency and service delivery.
- Train, guide, and support new employees on departmental processes and systems.
- Monitor and review staff performance regularly and address performance concerns where necessary.
- Conduct weekly team meetings and ensure effective communication within the department.
- Promote professional relationships and maintain high communication standards with internal and external stakeholders.
- Conduct informal and formal performance reviews in line with company values and performance requirements.
- Monitor outstanding correspondence and ensure completion within prescribed timelines.
- Manage personnel administration, including leave management and related processes.
- Verify and authorise payment requests, including refunds.
- Oversee daily payment allocation processes and resolve allocation discrepancies.
- Monitor automated refunds and ensure required system updates are completed.
- Compile and provide PERSAL reconciliation statistics for management reporting.
- Ensure the scheduling of tasks and programs is completed accurately and on time.
- Verify output totals and oversee the creation of outgoing files to institutions.
- Identify system improvements and log workflow requests where required.
- Compile monthly operational statistics and departmental reports.
- Manage and monitor various operational reports
Requirements
- Grade 12 (Matric)
- 3 to 4 years' relevant experience.
- Experience within the long-term insurance industry will be advantageous.
- Strong leadership and people management skills.
- Excellent verbal and written communication skills.
- Computer literacy with proficiency in Microsoft Office and Microsoft Excel.
- Strong interpersonal and relationship-building skills.
- High level of accuracy and attention to detail.
- Strong numerical and reconciliation skills.
- Customer service and client-focused orientation.
- Ability to manage conflict professionally and respond constructively to feedback.
- Strong problem-solving and analytical skills.
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Description
- We are looking for a person who will be responsible to clean and keep the neatness of the Avbob office on a high standard.
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:
- Perform cleaning tasks and ensure high hygienic standards in the office
- Vacuum, Sweep & mop office floor
- Dust office furniture & flowers
- Clean waste bins
- Clean & wash hand basin, toilets & sinks
- Check toilet paper & soap in toilets
- Make tea & coffee
- Wash dishes & dish cloths
- Refill tea & coffee dispensers
- Refill water in water cooler
- Wash office windows.
Requirements
- Minimum Grade 10
- Cleaning experience will be a definite advantage
- Ability to communicate in English will be a definite advantage
- Good interpersonal skills
go to method of application »
Description
- We are looking for a person who will be responsible to clean and keep the neatness of the Avbob office on a high standard.
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:
- Perform cleaning tasks and ensure high hygienic standards in the office
- Vacuum, Sweep & mop office floor
- Dust office furniture & flowers
- Clean waste bins
- Clean & wash hand basin, toilets & sinks
- Check toilet paper & soap in toilets
- Make tea & coffee
- Wash dishes & dish cloths
- Refill tea & coffee dispensers
- Refill water in water cooler
- Wash office windows.
Requirements
- Minimum Grade 10
- Cleaning experience will be a definite advantage
- Ability to communicate in English will be a definite advantage
- Good interpersonal skills
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Description
- We are searching for an individual with solid experience in managing sales teams to join the Lebowakgomo Life office. You will be responsible for driving performance of a team of sales representatives and ensuring that business objectives are met.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
Your Responsibilities will Include:
- Recruit high-quality representatives timeously and accurately
- Ensure appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
- Comply with FAIS legislation for registration as Fit and Proper individuals
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for least three years
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Description
- We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Team Leader. The incumbent will be responsible to ensure the effective management of a team of Financial Associates in order to achieve business objectives.
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and reward excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the Financial Services Board
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
Method of Application
Use the link(s) below to apply on company website.
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