Forensics & Card Fraud Manager at Vivo Energy (Shell licensee in Africa)

Description

Job Purpose:

The role is responsible for the monitoring of violations and fraud alerts from the card payment and loyalty card system. Providing assistance, guidance and fraud advice to Card managers ensuring alerts are promptly dealt with and lessons learnt shared timeously. Providing regular oversight reports and ensuring effective Fraud Reporting and Controls. Playing a key role in the wider Ethics & Compliance function, assisting in related ad-hoc activities and projects. This hands-on role will have a significant impact on business and customers.

Principal Accountabilities:

Fraud Prevention

• Monitoring and identifying emerging fraud trends

• Work closely with Stakeholders & Fraud Product Manager to develop the businesses fraud prevention models through a tight feedback loop

• Liaise closely with operations to set up efficient processes ensuring customer experience remains high

• Cultivate a Data-Led / Digital approach to Fraud Prevention, creating transparent reporting of Fraud activity to all key stakeholders across the business

• Utilize technical skills to help develop internal fraud prevention and detection systems

• Conduct in-depth analysis on payment transactions to deliver insightful recommendations to strategy

• Investigate patterns of potential fraud through various controls and act swiftly to mitigate customer and/or detriment

Fraud Management

• Act as the payment / card fraud subject matter expert to the business

• Review alerts from system and take appropriate action, including contacting members to confirm the validity of alerted transactions and annotating the system per members’ responses;

• Monitor constantly transactional records to identify unauthorized transactions and fraudulent accounts

• Build sophisticated controls and develop workflows on how to better handle suspected fraudulent cases

• Investigate potential card fraud cases based on information received from the fraud detection system. Analysing several aspects of account history, to include payment and transaction history

• Maintaining accurate and complete documentation of all information necessary for the investigation

• Undertake any further duties determined as reasonable and necessary in fulfilment of the role

• Carefully handle fraudulent customers within regulatory standards, including the reporting of fraudulent activity using SARs (Suspicious Activity Reports)

Key Challenges:

• Manage tight processes with accuracy and attention to detail;

• Balance out prioritizing high risk situations without significantly damaging business as usual tasks that are time sensitive;

Requirements

Job Knowledge, Skills & Experiences:

• University Degree in forensics / accounting / law

• Circa 6/7+ years’ Fraud Data Analytics and/or Fraud Operations;

• Certified Fraud Examiner (CFE)

• Experience with investigations in Africa

• Experience of working in a fast paced environment, with the ability to maintain high levels of confidentiality;

• Ability to adapt to change and suggest/implement process improvement;

• Strong analytical skills;

• Thorough understanding of fraud, identity theft and customer protection;

• Thorough understanding of fraud risk assessments

• Thorough understanding of data privacy challenges

• Proficient in MS Office and Data Analysis Tools;

Competencies Required:

• Lead self and others

• Deliver results

• Maximize Business Potential

• Verbal and written communication

• Customer Focused

• Detail oriented

• Data Analytics

• Sense of urgency

• Fraud prevention, identification and management

To apply, please send us your application (CV & Cover Letter) by 4 November 2021. Kindly note that only shortlisted candidates will be contacted.