Forward Logistics Senior Supervisor at Barron

Job purpose:

•  Responsibility for all forward logistics functions within Barron (inhouse and outsourced services).

Responsibilities:

• Manage the day-to-day operations (24 hours / 7 days) and drive for continuous improvement.
• Build partnerships and relationships with local key players in the logistics industry.
• Create operation plans to address issues and hedge the risks caused by market or policy changes if needed.
• Ensure procedures are enforced, and continuously improve the key metrics of service, quality, cost effectiveness and stakeholder satisfaction.
• Monitor the day-to-day operations, identifying any gaps, opportunities and/or roadblocks hindering the overall customer experience/customer journey and partner with the respective providers to drive performance improvements.
• In partnership with inhouse and external IT service providers, create reporting mechanisms (Dashboards, Daily/Weekly Snapshots, etc.) to highlight the key metrics of service, quality, cost optimisation and stakeholder satisfaction.
• Ensure processes, procedures and regulations are clearly documented, in compliance and enforced across the operation.
• Address, research and resolve exceptions (current or prospective) in a timely and cost effective.
• Reporting skills.

Key Competencies:

• Initiative and Responsibility: Acts on own initiative (without being instructed), moves things forward and accepts responsibility for results.
• Systematic Approach: Approaches a task in a planful and systematic way according to priority and uses time efficiently.
• Analysis and Judgement: Quickly understands and analyses problems and comes up with sound and rational solutions and or judgements.
• People Management: Provides team with a clear sense of direction and inspires and coordinates others and keeps them focused on objectives.

Team:

• 25 staff (day and night shift).

Requirements:

• At least 10-15 years in the freight forwarding industry (domestic and international)
• Route planning knowledge
• Understanding of the cube and volumetrics
• Service Level Management / Contract Management
• Excellent communication skills with the ability to secure alignment
• Self-motivated and results driven, able to collaborate and ability to influence stakeholders
• Excel, PowerPoint and other MS Office applications