Established in 1984, ACDC Dynamics is the leading manufacturer, importer and distributor of quality products in the electrical, electronics, pumps and tools industries. Employing over 700 staff, ACDC Dynamics has its Head Office in Edenvale, Johannesburg with branches in Germiston, Cape Town, Pinetown and Riverhorse in KZN.
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The Franchise administrator will play a crucial role in providing comprehensive support to the Franchise Channel Manager and ensuring the smooth operation of administrative processes. This dynamic position requires a proactive and organized individual capable of handling a wide range of tasks with precision and discretion.
Key Performance Areas
Manage daily ticketing system by attending to all queries and ensure they are actioned timeously
Ensuring all quotes follow ups are done and following up accordingly on report shared weekly
Ensuring all Owner managed stores Min/Max orders are completed once a week
Relationship and co - operation with internal sales team and other departments when there is an additional project being rolled out
Assisting as and when needed with resolving Complaints when direct manager is off/ not in
Assisting with opening of new stores by assisting manager in creating quotes and any additional requirements Mario asks at the time which will vary from store to store
Assist with marketing strategies & execution of ACDC Head Office campaigns in alignment with Franchisor requirements – quarterly special roll outs, new campaign roll outs from Express or Dynamics
Follow up on “FE Sheet” back orders
Following up and liaising with contacts for special projects
Resolving complaints as and when required in the instance that the manager is not on duty or in meetings (offering assistance in coordinating)
Stand in for team members when absent (Franchise Internals)
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