Franchise & Sales Administrator - Johannesburg at Unique Personnel

Job Description    
Overview of the Position:

• To handle all enquiries relating to a new or existing franchise. Assist with existing stores that sell and interact with the franchisees. Take interested applicants through the franchisee approval process by evaluating they meet the requirements and completing the application pack with the applicant. Maintain sales and enquiry database. Maintain the application and approved database. Prepare interview packs. Sit in on interviews with the Legal and Commercial Director, Conduct and compile research reports when required. Compile monthly lead stats and have weekly sales meeting. Prepare the expansion criteria for an existing franchisee to expand and oversee the circulation. The handling of our approved database needs to be maintained and kept updated/relevant and to ensure franchise documents are relevant and up to date

DETAILED JOB DESCRIPTION:

MARKETING OF FRANCHISE OPPORTUNITIES:

• Advertising of all new opportunities and re-sales.
• Adverts shared via e-mail, what’s app and website.
• Obtain quotes for placement of advert’s if necessary.
• Send quotes for approval.
• Arrange payment.
• Place adverts
• Liaise with Marketing Manager and marketing agency regarding updates required for the company's website (Incl. new and existing)
• Attend monthly marketing agency meetings discussing possible ad’s, google ad words and monthly lead stats and tracking.

HANDLE ALL ENQUIRIES:

• Receive calls from interested parties who may be interested in purchasing a franchise.
• Record all enquiries on database
• Capture and maintain all statistics on electronic and telephonic enquiries.
• Enquiries received from adverts, what’s app line, website etc.

ONLINE ASSESSMENT TESTING:

• Complete admin related to online assessment testing.
• Send online assessment invite to applicant and SHL.
• Share results with the applicants

PREPARE APPLICATIONS FROM INTERESTED PARTIES:

• Follow up on application forms and obtain outstanding details.
• Share the online assessment (SHL) detail with applicants and request Credit Check check.
• If all clear, prepare final file for interview.
• Prepare approval interview form ready for interviews.
• Update and modify interview forms as necessary.
• Hand over interview pack and ensure outcome is shared with applicant, together with updating system accordingly and discard file if applicant not approved and file for safe keeping.
• Update disclosure document (monthly)

FOR SALE STORES:

• Forward notification of sale document for completion to franchisee
• Receive notification from franchisee regarding store for sale.
• Instruct finance to start updating the budget/profit & Loss and manage process
• Share valuation of business to seller
• Place store on for sale list to recruit a buyer
• Compile and update a list of all stores on sale keep information relevant
• Circulate internal approvals (EC) to necessary departments for approval of current franchisees - confirm status in IC meeting.
• Notify prospective franchisees (approved, applications and enquiry database) of availability of stores for sale.
• Communicate and receive all necessary documentation regarding sale of store (approved figures, selling pitch, potential figures if needed)
• Update interested existing franchisees on status of the sale of their store (telephone, e-mail)

ALLOCATION OF NEW OPPORTUNITIES

• Recruit franchisee for new opportunity (existing, approved and in process)
• Allocate and share franchisee detail with team once confirmed to proceed.

RESEARCH (when required)

• Conduct research on competitors
• Conduct research on countries abroad when an enquiry comes in for possible expansion within a specific country.
• Research is done mainly via internet and placed onto an excel spreadsheet.
• Information is forwarded to the Legal Director and Manager

SALES MEETING:

• Take minutes in the sales meeting and action the specific outcomes from the meeting.
• Update minutes from previous meeting (Sales Sheet)
• Update minutes from previous meeting (new opportunities)
• Circulate to attendees.
• Feedback on lead status

GENERAL LIAISON:

• Receive and forward all customer complaints received on e-mail to relevant person.
• Receive and respond to e-mails received from mailbox.
• Where necessary on forward to relevant department or person.
• Keep communication with existing and approved franchisees

FRANCHISE SYSTEMS:

• The Messenger (What’s App)
• Reply and communicate timely.
• Recruit and share opportunities.
• Ensure monthly payment has been processed.
• In-house System
• Manage, updated to ensure the system is relevant.
• Ensure monthly payment has been processed.

REPORTING REQUIREMENTS:

Weekly:

• Status on New Opportunities and Sales to Legal Manager

BI- Weekly:

• Status on New Opportunities and sales in IC Meeting to Legal Director, Legal Manager and Property Team

Monthly:

• Compile monthly detailed report on incoming leads and share with Legal Director, Legal Manager, Property Team and Marketing Agency
• Update Disclosure Document

Inherent Requirements    

• Matric exemption
• Diploma in PR an advantage
• Business related tertiary education or similar
• Experience or franchising diploma
• 5-6 years in a working administrative environment.
• 2 years’ experience in corporate environment
• 2-4 year’s in a sales environment
• 2-4 year’s experience in the franchise industry
• Intermediate MS Word, MS Excel, MS PowerPoint
• Basic MS Outlook