Quest is South Africa's leading provider of scalable recruitment and staffing solutions for Frontline Customer Service, Sales, Marketing and Support Staff. Since 1974 we have delivered the very highest level of service in the recruitment, training and management of professional staff. Whether your company requires a unique staffing solution or you are lookin...
Minimise financial losses to the bank and the customer by executing detection duties and interventions as soon as fraudulent events have been established.
Update customer with required information and explaining the process in fraud incidences and supply required documentation.
Analyses transactions and compare transactions and documents to determine authenticity and assign required customer identification category (find customer not fraud, find customer is fraud, can't find customer)and fraud type.
Liaise with relevant internal and external stakeholders including bureaus and other banks to ensure correct validation of customer information and security checks.
Desired Experience & Qualification
Matric.
Criminal and Credit clear.
Minimum of 1-2 years’ previous Banking experience.
Fraud Experience within a Banking environment (Preference).
AML / KYC Experience - Anti Money Laundering knowledge.
Mon to Friday - Weekends dependant on Business Requirements.
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