Fraud Risk Electronic Payments Manager at BankservAfrica

About The Position

Reporting to the Manager Product TFM, the role will require a highly engaging and interactive personality with professional communication, written and verbal skills; as well as the ability to engage and present at industry and regulatory forums, and C-Suite meetings, as required.

The position requires:

• an in-depth understanding of fraud, financial crime and risk management processes and banking fraud structures
• an in-depth understanding and analyses of large transactional data sets to extract potential risk and prepare a plan to validate with relevant parties.
• a good knowledge of modi operandi and trends, fraud investigation workflows and prevention methodologies within the electronic payments space that includes all payment streams including debit orders.
• an understanding of the fraud industry regulatory landscape, structures, and reporting requirements.
• an excellent understanding and use of data analytics, the ability to interpret, design relevant and insightful dashboards for reporting purposes.

Key stakeholders are:

• Customer Value Management Teams (Electronic Payments Product Owners and Card, Customer Account Management Team, Data Analytics, Help Desk and Marketing)
• IT Delivery, Operations, Change Management
• BankservAfrica Customer and Regulators
• Service Providers and Vendors

Responsibilities

FINANCIAL MANAGEMENT

• Provide input into BU budget, demonstrate cost awareness and control and report on revenue, costs, and volumes

STAKEHOLDER MANAGEMENT

• Identify, develop, update, and maintain the fraud ecosystem through good Stakeholder and Customer relationship management.
• Manage Customer and Stakeholder exceptions through the Fraud Customer Account Management Program
• Build, engage and maintain relationships with all Customers fraud management and AML departments for collaboration and joint initiative efforts
• Understand Customer needs and supplier contribution to utilize and drive optimal product and operational results
• Perform a backup Product Customer Liaison role for the Product Manager: TFM with regards to industry association(s) representation and or at relevant meetings and forums
• Drive product adoption through collaboration with the Customer Account Management and New Business Development Teams

STRATEGIC ALIGNMENT

• Contribute to the continuous evolution development and execution of the fraud and risk management strategy
• Contribute to the development of the risk model and framework, policies, and procedures for Southern Africa
• Provide input (content) into the product brand strategy

DELIVERY OF PROCESSES/PROJECTS

INITIATIVES/PROJECTS FOR CONTINUOUS IMPROVEMENT

• Identify and scope opportunities for improvement / innovation
• Deploy client or company specific projects in line with company standards and in agreement with line manager

FRAUD AND RISK MANAGEMENT

• Understand the nature of fraudulent or risky transactions and contribute to the development of rule design and use cases
• Drive the investigation into and conduct linkage analysis of transactional data for pattern and trend identification for industry and Customer engagements
• Identify, raise, track and mitigate risk
• Provide input to financial models/business cases for new business initiatives to ensure alignment with product/company strategy

OPERATIONAL FRAUD MANAGEMENT

• Be the first escalation point for all product related incidents raised.
• Ensure team(s) deliver on internal OLA and external SLA requirements
• Ensure compliance with product and industry disaster recovery requirements
• Review all change recommendations (enhancements and fixes) and requirements and approve changes before escalating to next level of change approval.
• Ensure all legal, contractual, and regulatory requirements are met before a new customer goes live
• Manage a customer take-on program and deployment in alignment with all relevant business and on-boarding standards
• Prepare and submit for approval the release of industry/customer notification and incident reports
• Manage, update, and recommend continual improvement of the TFM Community Portal and ensure accessibility, security and uptime requirements are met.

FRM MONTLY REPORTING

• Internal product performance and service level reporting against OLA and SLA
• Customer product, industry and scheme level reporting to track and resolve any incidents or risks raised.
• Customer and Industry BI statistical reporting reflecting usage, performance, trends, typologies, use cases and recommended actions to counter
• Use case development and content writing

COMPLIANCE AND RISK MANAGEMENT

• Policies and procedures: Develop, amend, and implement relevant policies and procedures
• Compliance: Ensure compliance with relevant policies & procedures, regulation, and legislation
• Risk: Ensure risks are reported on and mitigated

PEOPLE
PEOPLE MANAGEMENT

• Assist team members to ensure understanding of required deliverables and stay abreast of technical skills
• Contribute to the development of a positive team culture

Requirements
QUALIFICATION/KNOWLEDGE (INCLUDING MOST RELEVANT FIELD OF STUDY)

• Professional qualification/diploma or relevant tertiary degree
• Certified Fraud Examiner (essential)
• Certificated Anti-Money Laundering Specialist (CAMS or equivalent) (desirable)
• At least one related affiliation and /or membership
• Knowledge of fraud and financial crime typologies
• Knowledge of suspicious transactions
• Knowledge of payments, payment schemes and electronic payment processes

Experience (including Relevant Sector Specific Experience)

• 8+ years’ experience in fraud detection and prevention and or related environment
• 5+ years in banking/financial sector and or technology sector focusing on payments
• Expert in counter fraud, anti-money laundering and risk management frameworks, policies, and practises
• Excellent Stakeholder relationship management and interpersonal skills
• Excellent communication, presentation, and proficient in business writing skills
• Numerate with excellent analytical skills and familiar BI software packages
• Experience in fraud prevention software management tools and methodologies
• Proficient in standard IT MS packages
• Planning and organising skills
• Attention to detail
• Supervisory / management experience
• Problem solving ability