Freight Forwarder, Airfreight at DSV

Main Purpose of the Role

Required

This job entails the ownership of the entire process around managing and coordinating the client import shipments against ready date and required site date through

• Effective communication with clients and service providers
• On time collection and delivery of cargo
• Delivery of cargo with a clean invoice

Job-Related Requirements

• Minimum of 2 years Freight Forwarding Industry Experience
• Airfreight Experience advantageous

Computer Literacy Level

• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Word
• Cargowise1 would be advantageous

Electives

• Self-motivated
• Able to deal with clients in a professional manner
• Good communication skills on all levels
• Able to work under pressure
• Willing to work overtime and weekends at short notice

Duties And Responsibilities

• Ensure company objectives are achieved
• Co-ordinate the collection and shipping of cargo with DSV origin offices in conjunction with client’s PO and the estimated ready date
• Effectively apply verbal and written communication methods to achieve desired results from internal and external clients on issues, changes and shipment status in line with the client/customer SOP
• Follow operational systems and procedures
• Reporting on any delays during the collection timeframe and escalating the matters to management
• Monitoring the shipment throughout its lifecycle to be able to provide constant updates to the consignee
• Ensure client files are invoiced within agreed metrics and as per the agreed INCO terms and rates
• Arranging EFT payments when required
• Identifying and finding solutions for clients to ensure their shipments are delivered within the agreed metric ROS
• Updating of milestones throughout the shipment lifecycle
• On-time collection and delivery of cargo
• File closure within metric
• Registration of brokerage only shipments

Other Duties

• Quality check of files once invoiced out and POD of Transport invoices received
• Assisting with queries and estimates when required
• Attend monthly operational meetings with respective clients
• Covering of fellow employees’ desks during absence due to sick leave, annual leave etc.
• Completing the claims process in conjunction with the latest claims policy
• Accountable for timeous resolution of all outstanding queries pertaining to accounts under your control