Freight Forwarder, Ocean Import, Air & Sea - Kempton Park, at DSV

Main Purpose of The Role

• Monitor and execution of shipments from receipt of notification of the shipment up and until file closure which entails registering, customs clearance, invoicing, delivery and turn in. Keeping the client informed at all times through effective and proactive communication in terms of updating them with regards to their shipments and any other related queries.

Job-Related Requirements

• Matric
• Minimum 5 years’ experience in Ocean Freight clearing and forwarding industry
• Person must be organized and be able to manage a desk
• Admin skills required to do reports and analysis
• Self-Motivated and deadline driven
• Able to work under pressure when required
• Communicate effectively with colleagues and clients
• Team player with positive attitude

Computer Literacy

• CargoWise1 - Essential 
• MS Excel
• Outlook
• Word

Duties and Responsibilities

• Manage full delivery of service to the client including service delivery of internal services.
• Client relationship management.
• Provide the one-point contact with the client.
• Build and maintain client relationships.
• Determine client satisfaction.
• Liaising with hauliers, shipping lines and other departments within the organization.
• Good time management skills are essential elements for this position.
• Analytical and broad spectrum thinking.
• Disposition to pay meticulous attention to detail.
• Customer focused and customer service experience.
• Good understanding of DSV processes and procedures.
• Ability to work well within a team environment.
• Willingness to participate in company activities.
• Monitoring and assisting with meeting metrics of the department.
• Good understanding of vendors/recons, as well as invoicing and financial aspects

Added Advantages

• Strong organizational skills.
• The ability to handle and juggle multiple tasks simultaneously is critical.
• Must have demonstrated the ability to plan and prioritize workload to meet deadlines.
• A practical problem-solving orientation is essential to optimize and leverage budget and time pressures without compromising the quality and success of work submitted.
• A group – orientation is critical. Must be able to work in a multi- functional, matrix team structure and knows how to support and leverage others to achieve work deadlines.
• Excellent communication, negotiation and networking skills are required to drive and keep track of progress against agreed deliverables and deadlines
• Tracking updates
• Process VOCs
• Sending Customs releases to shipping lines
• Excellent communication, negotiation and networking skills are required to drive and keep track of progress against agreed deliverables and deadlines