Freight Forwarder, Ocean Import at DSV

Job-Related Requirements

• Minimum of 2 years’ experience in a Freight Forwarding environment

Main Purpose of the Role

• Owning the entire process around managing and coordinating the client’s Ocean Imports shipments against Estimated Ready Date and Required on Site Dates through:
• Effective communication with clients (internal and external) and service providers.
• On time collection and delivery of cargo
• Delivery of cargo with a clean invoice

Duties & Responsibilities

• Ensure company performance objectives are achieved
• Co-ordinates the collection and shipping of cargo with DSV origin offices in conjunction with the client’s Purchase Order and the estimated ready date.
• Co-Ordinate the shipping in such a manner that the client’s Required on Site date is met.
• Reporting on any delays during the collection time frame and escalating the matters to management.
• Follow operational systems and procedures as set out.
• Responsible to accurately prepare all documents for timeous delivery of cargo to the client.
• Develop and maintain working relationships, networks and partnerships that help achieve business goals
• Effectively apply verbal and written communication methods to achieve desired results from internal- and external clients on issues, changes and shipment status in line with the client / Customer SOP’s.
• Control expenses by actively monitoring waste within your control
• Ensure best control of costs and transit at all times on all routes
• Accountable for timeous resolution of all outstanding queries pertaining to accounts under your control
• Accountable for on-time billing to clients
• Effective daily morning meetings during which any problems must be escalated
• Monitoring the shipment throughout its lifecycle in order to be able to provide constant updates to the consignee.
• Proactive liaison with Shipping Lines, Port Authorities, Transporters , Container Depots and/or any third party relating to a particular shipment.
• Proactive communication with transporters relating to any customs stops or delays on a delivery on order to avoid futile trips.

OTHER DUTIES

• Effective daily morning meetings i.e. Escalation of any pending matter to management.
• Preparing estimates when required
• Arranging COD payments
• Attend to client queries
• Attend to all shipment related queries
• Covering of fellow employee’s desk during absence as a result of sick leave or annual leave
• Daily feedbacks on your (all relevant Reports) Dashboard, BOE / Unbilled, Job Profit, WIP, Webcost queries and Milestone Reports.
• Tracking and updating of shipment status on CW1 under “ZA Comments”
• Covering of employee’s desk within the Ocean Export department as and when the need arises.