French CSA Book Depository at Amazon

Description

Are you passionate about delivering delightful customer service experiences?
Book Depository is a subsidiary of Amazon and the fastest growing bookseller in Europe. We're proud to offer over 16 million titles, with free delivery worldwide to over 100 Countries. With over a million customers we have a reputation for extremely high service levels.
Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization.

Basic Qualifications

• Must be fluent in French and English (Speak, Read and Write)
• High School Diploma or equivalent
• Minimum 1 year evidencing exceptional customer service
• Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
• Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Effective problem solving skills
• Ability to approach problems logically
• Ability to demonstrate learning and decision making skills
• A natural ability to building rapport
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

Due to the temporary virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated work space at home.
Preferred Qualifications

• 1+ year of relevant phone or email customer service experience
• Ability to multi-task with phone and computer skills
• Experience working in a customer service or call center preferred
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as an effective team member

“Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”

Company - Amazon Development Centre (South Africa) (Proprietary) Limited
Job ID: ASF200040745