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  • Posted: Sep 17, 2020
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Senior Cloud Support Engineer (Big Data)

    About Us
    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

    If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

    Basic Qualifications

    The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), Athena, ML/AI & more.

    • Expert experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto
    • Expert experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra
    • Expert experience with System Administration with Linux (RHEL/CentOS) including Microsoft ActiveDirectory, and LDAP integration. Experience with troubleshooting Kerberos Authentication problems.
    • Expert experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
    • Good understanding of Machine Learning and statistics
    • Experience with Java and/or Python and shell scripting
    • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

    Preferred Qualifications

    • Expert experience in the Hadoop Ecosystem including Apache Spark and Presto
    • Expert experience in NoSQL
    • Expert experience with blockchain technologies like Etherium
    • Expert experience in data Data Lake architecture and administration
    • Experience managing full application stacks from the OS up through custom applications
    • Prior work experience with AWS - any or all of EC2, VPC, S3, RDS, EMR, Glue, SageMaker
    • Excellent knowledge of Hadoop architecture, administration and support
    • Expert understanding of distributed computing principles and their application in the cloud
    • Good understanding of distributed computing environments
    • Lead technical discussions on big data systems architecture and design
    • Strong analysis and troubleshooting skills and experience
    • AWS Certified Solutions Architect
    • AWS certified Big Data Specialty
    • Master’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

    Company - Amazon Dev Centre South Africa
    Job ID: A1244336

    go to method of application »

    Software Development Engineer - EC2 Placement

    Description

    Build the systems that optimize how EC2 matches requests for Instances with the underlying compute capacity. EC2 Placement is seeking talented engineers to build the online and offline optimization systems for compute workload scheduling, and the customer capabilities to better manage those workloads. Amazon EC2 provides on-demand scalable compute capacity, and powers some of the largest services in the world. You will collaborate with a top-tier community of engineers to build systems to improve how customers are able to access EC2 compute resources.

    The successful candidate will have strong software engineering experience, with a passion for thinking about, building and testing distributed systems. You have an interest in how Machine Learning and other optimization techniques can be applied to large-scale problems. You have demonstrated experience working with a team to design, build and operate large-scale systems. With strong engineering fundamentals, an analytical and data-driven approach to your work, and strong communication skills, you have the ability to collaborate well to deliver results. We move fast and work together on small teams to solve big problems.

    If this opportunity sounds interesting, we would love to talk to you more about our work and the vibrant culture at AWS in Cape Town.

    Basic Qualifications

    • Degree in Computer Science or related field, or equivalent working experience
    • 3+ years of industry experience in a software development environment
    • Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
    • Proficiency in at least one modern programming language, such as Java, C#, Python, Scala, Kotlin

    Preferred Qualifications
    One or more of the following help you stand out:

    • Demonstrated results designing, building and operating high-performance distributed systems in large-scale Linux environments
    • Role model in writing high-quality, maintainable and secure code, mentoring others, and helping teams sharpen their development processes
    • Ability to work effectively across teams to deliver results, with strong verbal and written communication skills
    • Experience working with machine learning systems

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    Company - Amazon Dev Centre South Africa
    Job ID: A1110521

    go to method of application »

    Cloud Support Engineer (Big Data)

    About Us
    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
    Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

    If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

    Basic Qualifications

    The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra.

    • Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto
    • Advanced experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra
    • Advanced experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration.
    • Experience with troubleshooting Kerberos Authentication problems.
    • Experience with Network troubleshooting.
    • Basic understanding of Machine Learning and statistics
    • Experience with Java and Python and shell scripting
    • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

    Preferred Qualifications

    • Expert experience in the Hadoop Ecosystem including Apache Spark and Presto
    • Expert experience in NoSQL
    • Expert experience with blockchain technologies like Etherium Expert experience in data Data Lake architecture and administration
    • Experience managing full application stacks from the OS up through custom applications
    • Prior work experience with AWS - any or all of EC2, VPC, S3, RDS, EMR, Glue, SageMaker
    • Excellent knowledge of Hadoop architecture, administration and support
    • Expert understanding of distributed computing principles and their application in the cloud
    • Good understanding of distributed computing environments Lead technical discussions on big data systems architecture and design
    • Strong analysis and troubleshooting skills and experience
    • AWS Certified Solutions Architect
    • AWS certified Big Data Specialty
    • Master’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    Company - Amazon Dev Centre South Africa
    Job ID: A1244333

    go to method of application »

    German CSA Communities

    Description

    • Moderate all customer reviews and respond to email queries
    • Meets or exceeds quality and productivity goals assigned by management
    • Demonstrates clear and polite written and oral communication
    • Maintains a positive and professional demeanor and portrays the company in a positive light
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
    • Follows company policies and processes in order to process customer requests appropriately
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
    • Proactively communicates system and process issues, and customer feedback trends to management
    • Exceeds customer expectations by going above and beyond all other duties as assigned.

    Basic Qualifications

    • Must be fluent in German (Speak,Read and write). A basic understanding of English will be required.
    • Matric or equivalent
    • 1+ year of relevant customer service experience
    • Internet navigation and troubleshooting Skills
    • Proficiency in Microsoft Outlook and MS Office applications
    • Excellent communication skills (spoken and written)
    • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
    • South African Citizen / Permanent Resident / Holder of legal right to work in South Africa
    • Due to the temporary virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated work space at home

    Preferred Qualifications

    • Some college degree preferred
    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    “Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”

    Company - Amazon Development Centre (South Africa) (Proprietary) Limited
    Job ID: ASF200043845

    go to method of application »

    Portuguese CSA Communities

    Description

    • Moderate all customer reviews and respond to email queries
    • Meets or exceeds quality and productivity goals assigned by management
    • Demonstrates clear and polite written and oral communication
    • Maintains a positive and professional demeanor and portrays the company in a positive light
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
    • Follows company policies and processes in order to process customer requests appropriately
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
    • Proactively communicates system and process issues, and customer feedback trends to management
    • Exceeds customer expectations by going above and beyond all other duties as assigned.

    Basic Qualifications

    • Must be fluent in Portugeus and English (Speak, Read and Write)
    • Completed NQF Level 4
    • 1+ year of relevant customer service experience
    • Internet navigation and troubleshooting Skills
    • Proficiency in Microsoft Outlook and MS Office applications
    • Excellent communication skills (spoken and written)
    • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
    • South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

    Due to the temporary virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated work space at home.

    Preferred Qualifications

    • Some college degree preferred
    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    “Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”
    Company - Amazon Development Centre (South Africa) (Proprietary) Limited
    Job ID: ASF200043859

    go to method of application »

    French CSA Communities

    Description

    • Moderate customer's reviews and respond to their queries via email in French and English
    • Meets or exceeds quality and productivity goals assigned by management
    • Demonstrates clear and polite written and oral communication
    • Maintains a positive and professional demeanor and portrays the company in a positive light
    • Demonstrates appropriate sense of urgency for reviews and email response times and service levels
    • Follows company policies and processes in order to process customer requests appropriately
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
    • Proactively communicates system and process issues, and customer feedback trends to management
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    Basic Qualifications

    • Completed NQF Level 4 qualification
    • Fluency in French AND English (verbal and written communication)
    • 1+ year of relevant customer service experience
    • Internet navigation and troubleshooting Skills
    • Proficiency in Microsoft Outlook and MS Office applications
    • Excellent communication skills (spoken and written)
    • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
    • South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

    Due to the temporary virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated work space at home.

    Preferred Qualifications

    • College degree preferred
    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    “Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”
    Company - Amazon Development Centre (South Africa) (Proprietary) Limited
    Job ID: ASF200043848

    go to method of application »

    French CSA Book Depository

    Description

    Are you passionate about delivering delightful customer service experiences?
    Book Depository is a subsidiary of Amazon and the fastest growing bookseller in Europe. We're proud to offer over 16 million titles, with free delivery worldwide to over 100 Countries. With over a million customers we have a reputation for extremely high service levels.
    Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization.

    Basic Qualifications

    • Must be fluent in French and English (Speak, Read and Write)
    • High School Diploma or equivalent
    • Minimum 1 year evidencing exceptional customer service
    • Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
    • Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
    • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
    • Effective problem solving skills
    • Ability to approach problems logically
    • Ability to demonstrate learning and decision making skills
    • A natural ability to building rapport
    • South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

    Due to the temporary virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated work space at home.
    Preferred Qualifications

    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    “Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”

    Company - Amazon Development Centre (South Africa) (Proprietary) Limited
    Job ID: ASF200040745

    go to method of application »

    German CSA Book Depository

    Description

    Are you passionate about delivering delightful customer service experiences?
    Book Depository is a subsidiary of Amazon and the fastest growing bookseller in Europe. We're proud to offer over 16 million titles, with free delivery worldwide to over 100 Countries. With over a million customers we have a reputation for extremely high service levels.
    Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization.

    Basic Qualifications

    • Must be fluent in German and English (Speak, Read and Write)
    • High School Diploma or equivalent
    • Minimum 1 year evidencing exceptional customer service
    • Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
    • Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
    • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
    • Effective problem solving skills
    • Ability to approach problems logically
    • Ability to demonstrate learning and decision making skills
    • A natural ability to building rapport
    • South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

    Due to the temporary virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated work space at home.

    Preferred Qualifications

    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    “Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”

    Company - Amazon Development Centre (South Africa) (Proprietary) Limited
    Job ID: ASF200040700

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