Front of House Manager at Spur Corporation

Key Responsibilities:

Guest Experience Management

• Greet and interact with guests, ensuring they have a memorable and positive dining experience.
• Address guest concerns and complaints promptly, professionally, and effectively, striving for complete guest satisfaction.
• Monitor and maintain a clean, organized, and inviting dining area to ensure a welcoming atmosphere.
• Drive brand identity and awareness, ensuring staff act as brand ambassadors who promote the restaurant’s values.

Staff Management

• Recruit, hire, and train Front of House (FOH) staff, including hosts, servers, bartenders, and bussers.
• Manage staff schedules, ensuring appropriate coverage during peak and off-peak hours while handling time-off requests.
• Conduct regular meetings and training sessions to improve service quality and keep the team informed about new menu items, promotions, and standards.
• Evaluate employee performance, providing feedback, coaching, and creating development opportunities to enhance team skills.

Operational Oversight

• Oversee day-to-day restaurant operations, including opening and closing procedures, reservation management, and seating arrangements.
• Ensure compliance with food safety, hygiene, and sanitation standards, adhering to health regulations at all times.
• Coordinate with the kitchen team to ensure that orders are delivered accurately and in a timely manner.

Costs and Sales Management

• Monitor FOH waste, damages, and other operational inefficiencies, implementing processes to minimize costs (labor, supplies, and equipment maintenance).
• Foster a competitive and growth-focused atmosphere within the team, encouraging upselling and meeting sales targets.

Quality Control

• Maintain high standards of service and hospitality, ensuring that every guest interaction is consistent, professional, and aligned with company values.
• Enforce and implement service protocols and best practices across the FOH team to ensure smooth operations and superior guest service.
• Regularly assess and update FOH procedures to enhance efficiency, reduce errors, and elevate the overall dining experience.

Marketing and Promotions

• Communicate and implement brand marketing initiatives to the team, ensuring smooth execution of promotional strategies and seasonal campaigns.
• Collaborate on strategies to attract new customers and retain existing patrons, ensuring brand visibility and loyalty.

Communication and Collaboration

• Foster seamless communication between the FOH and kitchen teams, ensuring operational alignment and a cohesive service experience.
• Act as a key liaison between management and FOH staff, ensuring that restaurant policies, goals, and expectations are consistently communicated and followed.
• Address and resolve conflicts between staff or with guests promptly, maintaining a professional, solution-focused approach.

Qualifications:

• Proven experience as a Front of House Manager or in a similar leadership role within the hospitality industry.
• Strong customer service skills with the ability to handle difficult situations calmly and professionally.
• Experience in staff management, training, and development.
• Knowledge of restaurant operations, including reservation systems, POS systems, and scheduling software.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining high standards of service.