Job Openings at Spur Corporation

Key Responsibilities:

Guest Experience Management

• Greet and interact with guests, ensuring they have a memorable and positive dining experience.
• Address guest concerns and complaints promptly, professionally, and effectively, striving for complete guest satisfaction.
• Monitor and maintain a clean, organized, and inviting dining area to ensure a welcoming atmosphere.
• Drive brand identity and awareness, ensuring staff act as brand ambassadors who promote the restaurant’s values.

Staff Management

• Recruit, hire, and train Front of House (FOH) staff, including hosts, servers, bartenders, and bussers.
• Manage staff schedules, ensuring appropriate coverage during peak and off-peak hours while handling time-off requests.
• Conduct regular meetings and training sessions to improve service quality and keep the team informed about new menu items, promotions, and standards.
• Evaluate employee performance, providing feedback, coaching, and creating development opportunities to enhance team skills.

Operational Oversight

• Oversee day-to-day restaurant operations, including opening and closing procedures, reservation management, and seating arrangements.
• Ensure compliance with food safety, hygiene, and sanitation standards, adhering to health regulations at all times.
• Coordinate with the kitchen team to ensure that orders are delivered accurately and in a timely manner.

Costs and Sales Management

• Monitor FOH waste, damages, and other operational inefficiencies, implementing processes to minimize costs (labor, supplies, and equipment maintenance).
• Foster a competitive and growth-focused atmosphere within the team, encouraging upselling and meeting sales targets.

Quality Control

• Maintain high standards of service and hospitality, ensuring that every guest interaction is consistent, professional, and aligned with company values.
• Enforce and implement service protocols and best practices across the FOH team to ensure smooth operations and superior guest service.
• Regularly assess and update FOH procedures to enhance efficiency, reduce errors, and elevate the overall dining experience.

Marketing and Promotions

• Communicate and implement brand marketing initiatives to the team, ensuring smooth execution of promotional strategies and seasonal campaigns.
• Collaborate on strategies to attract new customers and retain existing patrons, ensuring brand visibility and loyalty.

Communication and Collaboration

• Foster seamless communication between the FOH and kitchen teams, ensuring operational alignment and a cohesive service experience.
• Act as a key liaison between management and FOH staff, ensuring that restaurant policies, goals, and expectations are consistently communicated and followed.
• Address and resolve conflicts between staff or with guests promptly, maintaining a professional, solution-focused approach.

Qualifications:

• Proven experience as a Front of House Manager or in a similar leadership role within the hospitality industry.
• Strong customer service skills with the ability to handle difficult situations calmly and professionally.
• Experience in staff management, training, and development.
• Knowledge of restaurant operations, including reservation systems, POS systems, and scheduling software.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining high standards of service.

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Key Responsibilities:

Total Guest Experience

• Ensure every guest receives exceptional service, consistently exceeding expectations. Address and resolve guest complaints or issues promptly.
• Maintain high standards of food quality, presentation, and consistency. Collaborate with the kitchen team to ensure menu items meet specifications.
• Oversee the restaurant's ambiance, ensuring cleanliness, decor, lighting, and music align to create a welcoming environment.
• Regularly collect and analyze guest feedback. Implement improvements based on insights to enhance the overall guest experience.

Financial Management

• Develop and manage the restaurant's budget to meet financial targets. Continuously monitor expenses and revenues, making adjustments as necessary.
• Analyze financial statements and performance metrics to identify opportunities to boost profitability. Implement cost-saving measures without compromising quality.
• Oversee inventory control, ensuring accurate records and minimizing waste. Negotiate favorable terms and pricing with suppliers.
• Prepare and submit detailed financial reports to the Operations Specialist at the Head Office, offering insights and recommendations based on financial performance.

Administration and KPI

• Ensure all administrative tasks, including payroll, scheduling, and compliance with health and safety regulations, are completed accurately and on time.
• Track and analyze key performance indicators (KPIs) to assess restaurant performance. Identify trends and implement strategies for improvement.
• Ensure adherence to company policies and procedures, maintaining accurate records and documentation at all times.

Planning and Execution

• Develop and implement strategic plans that align with business goals. Collaborate with the Operations Specialist to ensure restaurant objectives support the company's overarching strategy.
• Streamline operations to improve efficiency and productivity. Proactively identify and address operational challenges.
• Oversee the timely and successful execution of special projects and initiatives.

Training and Development

• Create and implement comprehensive training programs for all team members. Ensure employees are well-versed in menu items, service standards, and company policies.
• Conduct regular performance reviews, providing constructive feedback to staff. Recognize high performers and address performance issues promptly.
• Mentor and nurture future leaders within the team, fostering a positive and growth-oriented work environment.

Business Acquisition and Campaign Activation

• Conduct market research to identify business growth and expansion opportunities. Analyze competitors and industry trends to stay ahead of the competition.
• Plan and execute marketing campaigns to attract new customers and retain existing ones. Collaborate with the marketing team to design promotional strategies.
• Build strong relationships with the local community and engage in community events to enhance the restaurant's visibility and reputation.
• Identify and foster strategic partnerships to support business growth. Manage key relationships with partners and stakeholders.

Qualifications:

• Proven experience as a General Manager or in a similar leadership role within the hospitality industry.
• Strong financial acumen, with experience in budgeting and financial management.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• Exceptional interpersonal and communication skills, with a focus on team leadership.
• Proficient in restaurant management software and Microsoft Office Suite.
• Ability to make sound decisions under pressure and solve problems creatively.

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Key Responsibilities

Total Guest Experience

• Ensure all guests receive outstanding service, addressing any issues or concerns promptly and effectively.
• Monitor and analyze guest feedback to identify areas for improvement and implement strategies to enhance the overall dining experience.
• Uphold and enforce the restaurant's service standards, ensuring all staff align with the vision of delivering an exceptional guest experience.

Financial Management

• Assist in managing the restaurant’s budget by monitoring expenses, revenue, and profitability.
• Implement and oversee cost control measures to optimize profitability while maintaining high service and quality standards.
• Review and analyze financial reports (sales, labor costs, inventory levels) and provide recommendations for improvement.

Administration and KPI Management

• Oversee daily administrative tasks such as scheduling, inventory management, and compliance with health and safety regulations.
• Track and analyze key performance indicators (KPIs) to assess restaurant performance and identify areas for improvement.
• Prepare and present regular reports on operational and financial performance to the GM.

Planning and Execution

• Collaborate with the GM to develop and execute strategic plans that align with the restaurant's business goals and objectives.
• Ensure the effective implementation of operational strategies, including menu changes, service improvements, and special events.
• Address and resolve operational challenges promptly, implementing solutions to improve overall restaurant performance.

Training and Development

• Assist in developing and delivering training programs for new hires and existing staff to ensure they meet the restaurant’s standards.
• Monitor staff performance and provide feedback, coaching, and support to foster professional growth and development.
• Identify and nurture potential future leaders within the team to build a strong and capable workforce.

Business Acquisition and Campaign Activation

• Contribute to efforts aimed at acquiring new business and increasing the customer base through networking, promotions, and community engagement.
• Support the planning and execution of marketing campaigns and special promotions to drive sales and attract new guests.
• Assist in analyzing market trends and the competitive landscape to identify opportunities for business growth and development.

Qualifications

• Proven experience in restaurant management or a similar role with a strong understanding of restaurant operations and financial management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze financial data and make data-driven decisions to improve business performance.
• Strong organizational and multitasking abilities to handle the demands of daily operations.
• Experience in training and developing staff to meet performance expectations and uphold company standards.
• Knowledge of marketing strategies, business development, and customer acquisition techniques.

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Key Responsibilities

Financial Administration

• Manage EFT payments and reconciliations for all suppliers and service providers.
• Ensure accurate, timely payroll submissions for all employees, including statutory deductions.
• Submit all monthly declarations and financial reports to Head Office and the Landlord.

Human Resources & Staff Management

• Administer employment contracts and ensure they are up-to-date and legally compliant.
• Manage the application, renewal, and compliance of employee work permits.
• Oversee leave administration and ensure compliance with company policies.
• Support recruitment, onboarding, and performance management processes.

 Inventory & Procurement Management

• Manage purchasing and GVR (Goods Verification Receipts) processes for all inventory.
• Monitor stock levels and implement inventory control systems to prevent over/understocking.
• Liaise with suppliers to ensure timely delivery of quality goods at competitive pricing.

Marketing & Brand Visibility

• Oversee marketing campaigns across social media platforms, street pole advertising, and billboards.
• Collaborate with graphic designers, agencies, or in-house teams to develop promotional materials.
• Monitor engagement metrics and adjust campaigns to maximize visibility and ROI.

Compliance & Regulatory Affairs

• Ensure full compliance with labour legislation and industry regulations.
• Coordinate Health and Safety policies, procedures, and regular training for staff.
• Prepare for and manage inspections from the Department of Labour and Department of Health.
• Maintain records of compliance documentation and incident reports.

Minimum Qualification:

• Diploma or Degree in Business Administration, Finance, Human Resources, Operations Management, or a related field.

Preferred Experience:

• At least 3–5 years in a similar operations or administrative role.
• Experience with payroll systems and accounting software.
• Knowledge of South African labour laws, immigration regulations, and OHSA.
• Experience in inventory procurement and vendor management.
• Proven track record in social media management and local area marketing is advantageous