General Manager at Spur Corporation

Key Responsibilities:

Total Guest Experience

• Ensure every guest receives exceptional service, consistently exceeding expectations. Address and resolve guest complaints or issues promptly.
• Maintain high standards of food quality, presentation, and consistency. Collaborate with the kitchen team to ensure menu items meet specifications.
• Oversee the restaurant's ambiance, ensuring cleanliness, decor, lighting, and music align to create a welcoming environment.
• Regularly collect and analyze guest feedback. Implement improvements based on insights to enhance the overall guest experience.

Financial Management

• Develop and manage the restaurant's budget to meet financial targets. Continuously monitor expenses and revenues, making adjustments as necessary.
• Analyze financial statements and performance metrics to identify opportunities to boost profitability. Implement cost-saving measures without compromising quality.
• Oversee inventory control, ensuring accurate records and minimizing waste. Negotiate favorable terms and pricing with suppliers.
• Prepare and submit detailed financial reports to the Operations Specialist at the Head Office, offering insights and recommendations based on financial performance.

Administration and KPI

• Ensure all administrative tasks, including payroll, scheduling, and compliance with health and safety regulations, are completed accurately and on time.
• Track and analyze key performance indicators (KPIs) to assess restaurant performance. Identify trends and implement strategies for improvement.
• Ensure adherence to company policies and procedures, maintaining accurate records and documentation at all times.

Planning and Execution

• Develop and implement strategic plans that align with business goals. Collaborate with the Operations Specialist to ensure restaurant objectives support the company's overarching strategy.
• Streamline operations to improve efficiency and productivity. Proactively identify and address operational challenges.
• Oversee the timely and successful execution of special projects and initiatives.

Training and Development

• Create and implement comprehensive training programs for all team members. Ensure employees are well-versed in menu items, service standards, and company policies.
• Conduct regular performance reviews, providing constructive feedback to staff. Recognize high performers and address performance issues promptly.
• Mentor and nurture future leaders within the team, fostering a positive and growth-oriented work environment.

Business Acquisition and Campaign Activation

• Conduct market research to identify business growth and expansion opportunities. Analyze competitors and industry trends to stay ahead of the competition.
• Plan and execute marketing campaigns to attract new customers and retain existing ones. Collaborate with the marketing team to design promotional strategies.
• Build strong relationships with the local community and engage in community events to enhance the restaurant's visibility and reputation.
• Identify and foster strategic partnerships to support business growth. Manage key relationships with partners and stakeholders.

Qualifications:

• Proven experience as a General Manager or in a similar leadership role within the hospitality industry.
• Strong financial acumen, with experience in budgeting and financial management.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• Exceptional interpersonal and communication skills, with a focus on team leadership.
• Proficient in restaurant management software and Microsoft Office Suite.
• Ability to make sound decisions under pressure and solve problems creatively.