Reservationist- Hazyview at Phoenix Recruitment

• Game Lodge based close to Hazyview is looking for an organised and guest-focused Reservationist with Marriott experience to join their team.
• The successful candidate will manage reservations, respond professionally to enquiries and ensure accurate booking administration while providing excellent service to guests and booking partners.

Duties:

• Handle reservation enquiries via telephone, email and booking platforms.
• Process bookings, amendments and cancellations accurately.
• Provide information on accommodation, rates, packages and lodge facilities.
• Maintain accurate guest profiles and reservation records.
• Monitor availability and communicate booking requirements to relevant departments.
• Follow up on provisional bookings, deposits and outstanding payments.
• Coordinate special requests and arrival arrangements with the lodge team.
• Prepare reservation reports and assist with general booking administration.

Requirements:

• Previous reservations experience within a hotel or lodge.
• Previous Marriott experience, with knowledge of Marriott reservation systems and procedures.
• Good computer skills and experience using property management systems.
• Excellent written and verbal communication skills.
• A professional telephone manner and strong customer-service orientation.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries and work effectively under pressure.
• A reliable, accountable approach and good teamwork skills.