As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conf...
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The Front Office Manager oversees all reception and guest services operations, Reservations, Guest Relations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency. This includes driving revenue through proactive sales activity and lead conversion, maintaining financial control (cash-ups, floats, foreign exchange and banking), leading structured staff development (training, appraisals and rostering), and ensuring safety, security and incident-reporting standards are upheld.
Minimum Requirements:
Matric essential
Hospitality Management Qualification essential
2 - 3 Years Front Office management experience essential
5 Years+ Front Office experience
Experience with an HMS system (Protel advantageous)
Hands-on Problem-Solving approach and the ability to remain calm under pressure
Ability to work as part of a team, as well as independently
Leadership skills and ability to delegate effectively
Effective communication with members of staff as well as guests of the hotel
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