Frontshop Lead - Ikageng, Potchefstroom (New Store) at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies has an exciting opportunity available for a Frontshop Lead (Manager) at our new Store of the Future in Ikageng, Potchefstroom in the North West.
• As the Frontshop Lead, you will take ownership of the overall profitability, operational performance and customer experience of the store, while ensuring that the Dis-Chem brand values and standards are consistently upheld.
• This is an exciting opportunity to play a key leadership role in a new-generation Dis-Chem store, combining exceptional customer service, strong commercial performance, effective people management and innovative retail practices.

Minimum Requirements

Essential:

• Grade 12 / Matric
• Minimum 5 years’ retail store management experience
• Computer literate – MS Office
• Strong retail administration and management experience, including receiving, till operations, cash office and customer service
• Basic financial knowledge, including GP, mark-up and VAT
• Strong analytical, numerical and time-management skills
• Excellent communication and interpersonal skills
• Willing and able to work retail hours

Advantageous:

• Diploma or Advanced Certificate in Management, BCom Degree, Retail Management Diploma or relevant Commercial qualification
• Minimum 2 years’ experience with SAP, UNISOLV and/or QlikView
• Previous experience with Kronos
• Basic IR, management or accounting knowledge

Key Responsibilities

Store Operations & Profitability

• Take overall responsibility for store profitability, sales performance and operational efficiency.
• Assist with budget preparation and ensure effective management of store expenses and financial objectives.
• Analyse financial and operational information to identify trends, opportunities and areas requiring corrective action.
• Ensure the store achieves set sales targets across Health, Beauty and FMCG.
• Develop and implement strategies to increase customer traffic, market share and profitability.
• Monitor local market trends, customer initiatives and competitor activity.

Stock & Inventory Management

• Take overall responsibility for store inventory and stock management.
• Ensure accurate stock ordering and appropriate stock levels are maintained.
• Monitor and manage shrinkage, dormant stock, negative stock and out-of-stock lines.
• Oversee stock takes, investigations and reporting.
• Ensure physical stock balances with the inventory ledger in SAP.
• Monitor goods in transit and ensure adherence to relevant SOPs.
• Investigate negative GP values and manual purchases and implement corrective action where required.

Merchandising & Promotions

• Ensure all merchandising activities comply with Dis-Chem standards.
• Ensure promotional stock, displays, pricing and layouts are implemented correctly and timeously.
• Maintain excellent store condition and visual merchandising standards.
• Optimise store layout and customer traffic flow to maximise sales and customer satisfaction.
• Ensure promotional displays are planned and implemented at least 24 hours before promotions break.

Cash, Banking & Financial Controls

• Take complete ownership of store cash resources, daily takings and banking.
• Ensure all banking and cash office procedures are accurately followed.
• Monitor and investigate tender discrepancies, float discrepancies and transaction variances.
• Review daily takings and turnover reconciliations.
• Ensure transaction integrity and compliance with internal control procedures.
• Monitor cashier service levels, productivity, overtime and casual spend.
• Manage price overrides and ensure these are kept to a minimum.

Customer Experience

• Create an exceptional customer experience in line with Dis-Chem’s service standards and 7-star hospitality mindset.
• Resolve customer queries and complaints promptly and professionally.
• Ensure customer requests are actioned daily.
• Drive Better Rewards loyalty sign-ups and customer engagement.
• Support customers in navigating the wider Dis-Chem ecosystem and services.
• Work closely with the Hub Advisor and other departments to ensure customers are seamlessly connected to the right services, including Better Rewards, Clinic, Cover, Dispensary and the Dis-Chem App.

People Management & Leadership

• Lead, motivate and develop the store team to achieve operational, financial and customer service objectives.
• Provide coaching, mentoring and ongoing support to employees and junior management.
• Manage staffing, scheduling, delegation and prioritisation of tasks.
• Monitor and manage employee performance and ensure development plans are implemented.
• Ensure employees receive appropriate training and provide feedback on training effectiveness.
• Manage day-to-day HR administration, including leave, working hours and scheduling.
• Take ownership of the Kronos workforce management system, where applicable.
• Identify and develop employees with potential for progression into more senior roles.
• Promote a positive, accountable and high-performance team culture.

What We’re Looking For

• We are looking for a confident and commercially minded retail leader who can take ownership of store performance while putting people and customers at the heart of the operation.
• The ideal candidate will demonstrate:
• Strong leadership and decision-making ability
• A customer-first approach
• Commercial and financial acumen
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• The ability to lead, coach and develop a diverse team
• A hands-on approach to retail operations
• Strong attention to detail and accountability
• The ability to embrace innovation and new ways of working

​​​​​​​Special Conditions of Employment

• South African Citizen
• Clear credit and criminal records
• Willing and able to work retail hours
• Valid driver’s licence and own reliable transport
• Willingness to travel locally when required

Remuneration & Benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Closing Date 14 September 2026