FSS Proposals Manager at Standard Chartered Bank

RESPONSIBILITIES:

As part of the Financing & Securities Services (FSS) Global Content and Proposal Management Team, the Proposals & DDQ Manager is responsible for managing Due Diligence Questionnaires (DDQ) and Requests for Proposals (RFPs), ensuring we deliver each response with the highest quality standards in line with best practices and in conjunction with key stakeholders.

The role requires excellent attention to detail and the ability to project manage multiple parties involved in providing responses to a DDQ and RFP.  Custody/securities services experience is recommended but not essential, the content you manage in this role will give you an excellent view of all operational aspects of the business and the strategy and roadmap we are working on. Prior experience working on proposals/sales enablement or written content is also preferred.

You will:

• Partner with Sales, Business Account Managers, Product teams and other subject matter experts to drive and deliver responses to Due Diligence Questionnaires and RFPs, across Investors and Banks and Broker Dealers (BBD) for the Financing & Securities services products. 
• Manage relationships with key stakeholders across the business for the Proposals Management Team in the Africa and Middle East region.
• Use the proposal management best practice framework, project manage all teams within the proposals project – across geographies and time zones – to ensure the client’s deadline is met, while maintaining the highest quality output.
• Work closely with subject matter experts across corporate and business functions – both globally and in-country – to produce accurate responses for the client, clearly articulating financing & securities services solutions in a consistent and client centric manner.
• Maintain and update proposal statistics and reporting and analysis.

Business:

• Provides MIS on the book of work of the proposals team.

Processes:

• Periodically reviews process to ensure optimal efficiency and proposes on-going process improvements based on experience.

Governance:

• Reviews and updates operating model and processes for DDQ team.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders:

• Client Solutions Teams
• Segment Heads
• Country Sales Heads
• FSS Relationship Managers
• FSS Sales Managers
• Product Management Heads

Other Responsibilities:

• Embed Here for good and Group’s brand and values in your role ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

QUALIFICATIONS:

• University Graduate in Business/Banking/Finance
• Strong experience in Proposal, RFP, or Bid Management 
• Experience in Custody/Securities Services in Sales/Relationship Management, Client Services, Implementation, Proposals/RFP or Operations.

Role Specific Technical Competencies:

• Writing and communication experience.
• Demonstrated ability to drive projects and confident working with other stakeholders across geographical regions.
• Good command of the English language.
• Intermediate experience in MS Office Suite (Word, PowerPoint, Excel).