Fulfilment Officer at hearX Group

Job purpose:

• The purpose of this role is to coordinate and facilitate all order fulfillment and escalation activities for the B2C department of hearX for the fulfillment of product orders in the USA and other regions.

Minimum education (essential):

• Matric
• Diploma in Supply Chain and Logistics

Minimum education (desirable):

• Bachelor’s degree in Business Management, Supply Chain Management, Logistics, or similar.

Minimum applicable experience (years):

• 2 years

Required nature of experience:

• Administration 
• Process documentation 
• Case logging 
• Fulfillment coordination  
• Escalation coordination
• Retail or FMCG

Skills and Knowledge (essential):

• Excel
• Customer support
• Strong communication skills
• Strong time management and prioritization skills
• An appreciation for query resolution and a sense of urgency for escalation turnaround times
• Strong mathematics skills and attention to detail required
• A great understanding of fulfillment processes and systems
• CRM Software (Customer Relationship Management)
• Inventory Management and Fulfillment Software