The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
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Job Purpose:
- Responsible for generating qualified leads by prospecting, nurturing, and engaging potential clients, by identifying and developing new business opportunities, and setting up meetings, demonstrations or calls for Sales Executives to close deals.
Minimum education (essential):
Minimum education (desirable):
- Relevant Diploma or Certificate in Sales or Customer Service
Minimum applicable experience (years):
- 1-3 years in a sales role (Preferably in B2B)
Required nature of experience:
- Sales
- Lead Generation
- Cold Calling
- Lead Qualification
- Working within a digital environment
- CRM System for lead management
- Lead Generation & Prospecting
Skills and Knowledge (essential):
- Google Suite
- Strong time management and organisational skills
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Job purpose:
- In this role, you will be a member of a team of talented web developers, shaping the future of our multiple e-commerce websites, including Lexie Hearing. These websites showcase our over-the-counter hearing aid solutions and accessories, in collaboration with renowned partners such as Bose. Your journey will involve close collaboration with fellow web developers, product teams, designers, aiming to deliver cutting-edge features while upholding the highest standards of code quality, performance, and user experience. Within our dynamic and collaborative environment, you'll have the opportunity to work alongside experienced web developers who will value your mentorship and guidance.
- As an experienced developer, you will contribute towards the team's processes, structure, and documentation and write high quality, maintainable, and performant code. If this opportunity resonates with your ambitions and passions, we encourage you to connect with us and be part of our journey.
Minimum Requirements
Education
- Bachelor's degree in Computer Science, Engineering or related field
Experience
- 5+ years working experience
- Proven professional experience as a React.js developer
- Strong proficiency in JavaScript, including ES6+ syntax
- Extensive experience with HTML5 and CSS3
- Experience with popular React.js workflows such as Redux, or Context API
- Knowledge of RESTful APIs and asynchronous request handling
- Experience with version control systems such as Git
- Excellent problem-solving and analytical skills
- Strong communication and teamwork skills
- Experience with testing frameworks such as Jest and Cypress is a plus
- Experience with server-side rendering (SSR) and Next.js is a plus
Skills and Knowledge
- Essential
- React
- HTML
- Javascript/Typescript
- CSS/SCSS
- REST APIs
- Git
- Have an excellent sense of design and attention to detail
- Desirable
- Next.js
- Tailwind CSS
- Storybook
- Jest
- CI/CD pipelines, Github actions preferable
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Job Purpose:
- The digital marketing specialist with an advertising platform focus is responsible for leading and managing various aspects of digital marketing campaigns across different platforms and channels to achieve business objectives.
- The specialist works closely with the digital marketing lead, marketing team and external teams to ensure creative and strategic alignment, performance improvement, and end-to-end implementation of digital marketing tactics. Agency management for all digital campaigns as required and actively support retail and e-commerce specific digital marketing initiatives.
- They also handle the administrative tasks related to digital marketing, providing support in terms of insight generation from the market, competitors and campaign performance to assist with strategic direction and any ad hoc business projects.
Minimum education (essential):
- BCom Marketing Management or related Commerce degree
Minimum education (desirable):
- Postgraduate Degree or Diploma in Marketing Management or related
- Course / Certificate in digital marketing
Minimum applicable experience (years):
Required nature of experience:
- Business to Consumer marketing.
- Experience in international markets.
- Creating, monitoring & optimizing various digital campaigns on various platforms such as Facebook, Google, YouTube, e-commerce platforms, 3rd party remarketing platforms, etc.
- Reporting and navigating GA4.
- Analyzing and reporting on campaign data.
- Set up and testing of goals and conversion tracking.
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Job Purpose:
- Responsible for the full accounting function up to trial balance, which includes supporting the Financial Manager with the accounting functions, month end procedures, year-end and statutory requirements.
Minimum education (essential):
- B.Com Accounting Degree or related Financial Degree
Minimum education (desirable):
- Honours Degree in Accounting
Minimum applicable experience (years):
- 1 years post articles
- 3 years (without articles)
Required nature of experience:
- Commercial experience
- Full bookkeeping experience up to trial balance (Including debtors management, creditors / supplier management, general ledger)
- Inventory Management
- Statutory compliance
- Financial accounting
- Financial reporting
- Beneficial if articles were completed at an accounting firm
Skills and Knowledge (essential):
- Accounting Software (ie Pastel / Xero)
- Microsoft Excel
- Financial accounting principles
- Regulatory compliance
- Audits processes
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Job Purpose:
- To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning of such services, with appropriate maintenance and data analytics on performance and use. Provide internal technical support and occasional client-facing support as well.
Minimum education (essential):
Minimum education (desirable):
- A+ or equivalent technical qualification
- N+ or equivalent technical qualification
- MCSE, or similar
Minimum applicable experience (years):
Required nature of experience:
- Setup, configuration and troubleshooting of desktop/notebook hardware and software
- Supporting standard end user applications
- Supporting printers and print services
- Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
- Cloud Service Support
- Ability to perform basic repairs on laptops, desktops and some peripherals
Skills and Knowledge (essential):
- Microsoft Windows 7, 8, 10
- Microsoft Office 2010 - 2016, 365
- Mac OS
- Remote Desktop Support
- Networking diagnostics
- Wired and Wireless Networking
- Printer Troubleshooting
- Gmail and GSuite support
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Job purpose:
- The purpose of this role is to coordinate and facilitate all order fulfillment and escalation activities for the B2C department of hearX for the fulfillment of product orders in the USA and other regions.
Minimum education (essential):
- Matric
- Diploma in Supply Chain and Logistics
Minimum education (desirable):
- Bachelor’s degree in Business Management, Supply Chain Management, Logistics, or similar.
Minimum applicable experience (years):
Required nature of experience:
- Administration
- Process documentation
- Case logging
- Fulfillment coordination
- Escalation coordination
- Retail or FMCG
Skills and Knowledge (essential):
- Excel
- Customer support
- Strong communication skills
- Strong time management and prioritization skills
- An appreciation for query resolution and a sense of urgency for escalation turnaround times
- Strong mathematics skills and attention to detail required
- A great understanding of fulfillment processes and systems
- CRM Software (Customer Relationship Management)
- Inventory Management and Fulfillment Software
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Job purpose:
- Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients.
Minimum education (essential):
- National Senior Certificate
Minimum education (desirable):
Minimum applicable experience (years):
Required nature of experience:
- Debtors collection
- Customer service
- Creditors
- General bookkeeping
Skills and Knowledge (essential):
- Accounting Software (ie Pastel / Xero)
- Microsoft Excel
- Google Suite
- Debtors processes
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Job purpose:
- Responsible for monitoring calls and email responses to assess agent’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures to ultimately improve quality of performance in the contact center (“Hearing Hub”).
Minimum education (essential):
Minimum education (desirable):
- Call Centre Certification
- Quality Assurance Certification
Minimum applicable experience (years):
Required nature of experience:
- Quality Assurance in a call centre
- Training facilitation
- Customer interaction
Skills and Knowledge (Desirable):
- Quality Assurance - analysis and interpretation of calls and text based communication methods
- Customer relationship management system
- Coaching or training experience
- Call Monitoring
- Quality Assessment
- Feedback and coaching
- Process Analyze
- Process Improvement
- Training and Development
- Quality Reporting
- Compliance
- Customer Feedback Analysis
- Stakeholder Communication
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Job purpose:
- Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems.
- Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
- Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with performance of direct reports and role based KPI’s.
Minimum education (essential):
Minimum education (desirable):
- Relevant Management or Contact Centre Certifications
Minimum applicable experience (years):
- 3+ years in Call Centre Management / Supervision
Required nature of experience:
- Team management / supervision
- Enforcing OP’s and Company Policies
- B2C / DTC sales
- Customer relations
- Telephonic sales
- E-commerce platforms
- Technical support
- Sales and reporting
- Working within a digital environment
- Working across different timezones with different countries
Skills and Knowledge (essential):
- CRM system experience (i.e. Salesforce)
- E-commerce platforms (Big commerce, Shopify)
- Excellent English skills with neutral tonality
- Conversion rates and sales funnels
- Conflict management
- Monitoring and measuring of performance metrics
- Google Suite
- Performance and probation management
- Relevant Labour legislation
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Job Purpose:
- The Business Analyst takes ownership of assigned products and keeps a handle on product and project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity. They will increase company profitability by driving product success by designing efficient and scalable systems/products and ensuring on-time and on-budget delivery thereof.
- If you have a passion for systems and sustainability and working in tech, then this role at hearX is ideal, where we leverage smart tech and give people the gift of hearing.
Minimum education (essential):
- BEng (Industrial / Chemical), BCom (Information Systems / IT), BSc (Informatics)
Minimum education (desirable):
- BEng (Industrial / Chemical), BCom Hons (Information Systems / IT), BSc Hons (Computer Science / Informatics) / BBusSci
Minimum applicable experience (years):
Required nature of experience:
- Business Analysis within the IT, software or medical device field
- Development of project, product and system specifications
- Requirement gathering and documentation
- Software development lifecycle (end-to-end project exposure)
- Stakeholder management
- (SaaS and/or PaaS models would be beneficial)
Skills and Knowledge (essential):
- Excellent computer proficiency (especially in MS Office Excel).
Google Business Suite
- Solution design and documentation
- Specification design (ideally to functional level)
- Business process design
- Data awareness
- Project management methodologies
- BPMN 2.0 or UML Knowledge
- API knowledge
- JIRA, Monday.com or similar task management
- Confluence or similar documentation tools
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Job Purpose:
- Provide legal advisory services and support to the business, by providing effective and efficient 1st line of defense and business assurance support, with accurate and strategically smart commercial/legal advice. In doing so, the function will support and enable the business to ensure that regulatory, commercial and other legal risks are effectively managed, ensuring business sustainability and growth.
Minimum education (essential):
- Bachelor of Law Degree (LLB / BCom)
Minimum education (desirable):
- Admitted Attorney of the High Court
Minimum applicable experience (years):
- Completed articles
- 4 years
Required nature of experience:
- Drafting of contracts and agreements
- Drafting of legal letters
- Research and drafting of opinions on company matters
- Setup and review of legal templates for agreements like NDA, Contractors and Licensing agreements
- Representation, under supervision of Senior Legal Advisor or Legal & Regulatory Lead with external roleplayers
Skills and Knowledge (essential):
- Commercial law application in a PTY Ltd company
- Compliance to Companies Act (and fiduciary requirements in terms of applicable legislation)
- Industrial Relations
- Contracts and agreements (contract law)
- Excellent English writing skills
Skills and Knowledge (beneficial):
- Exposure to international law (especially the United States and the UK)
- Trademark knowledge
- Patent registration knowledge
- POPIA (and other privacy) compliance
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Job purpose:
- Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems.
- Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
- Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations.
- Performance will be measured in accordance with performance of direct reports and role based KPI’s.
Minimum education (essential):
Minimum education (desirable):
- Relevant Management or Contact Centre Certifications
Minimum applicable experience (years):
- 5+ years in Contact Centres
- 3+ years in Contact Centre Management / Supervision
Required nature of experience:
- Team management / supervision
- Enforcing OP’s and Company Policies
- B2C / DTC sales
- Customer relations
- Telephonic sales
- E-commerce platforms
- Technical support
- Sales and reporting
- Working within a digital environment
- Working across different timezones with different countries
Skills and Knowledge (essential):
- CRM system experience (i.e. Salesforce)
- E-commerce platforms (Big commerce, Shopify)
- Excellent English skills with neutral tonality
- Conversion rates and sales funnels
- Conflict management
- Monitoring and measuring of performance metrics
- Google Suite
- Performance and probation management
- Relevant Labour legislation
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Job Purpose:
- Develop and manage relationships with key retailers partners in the United States. Establish goals, execute account level plans, ensure partner and end-consumer satisfaction while achieving stated business and sales targets. Ultimately grow hearX’s revenue and market share through successful key account management of assigned partners.
Minimum education (essential):
Minimum education (desirable):
- Business, Marketing, Communications or similar degree
Minimum applicable experience (years):
- 3-5 years in account management
Required nature of experience:
- Key account relationship management and business development.
- Proven success in driving profitable volume growth in health tech, consumer electronics or consumer packaged goods resulting in preferred supplier status.
- Reporting
Skills and Knowledge (essential):
- Excellent communication, organization, forecasting, and planning skills.
- Business development and revenue stream expansion mindset.
- Achieve stated sales targets, driving growth with existing partners
- Ability to move between strategic and tactical work streams, rolling up sleeves to get things done
- Proven ability to negotiate and work with high level executives, navigating large organizations to build meaningful contacts.
- Resilience in stressful and dynamic environments.
- Proven track record of high satisfaction and top standing with partners.
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Job Purpose:
- Leads the hearX sales and business development team with responsibility for all B2B sales, new business development, existing client growth and relationship management.
- Directs hearX’s identification, development and conversion of B2B prospects and leads into customers. Supervises a direct team of sales executives and business development managers both in South Africa and the United States.
- Defines sales development strategies and objectives, for both new and existing customers, with a strong concentration on the United States market and large global opportunities.
- Initiates business development opportunities, new alliances and drives the B2B sales team to meet stated sales performance objectives.
- Ultimately, grow hearX’s customer base, revenue and market share through successful business development in the global hearing test market.
Minimum education (essential):
Minimum applicable experience (years):
Required nature of experience:
- Sales team management
- Sales, new business development and client management experience working with large US and International businesses
- Proven network and existing relationships working within health and safety, industrial or pharmaceutical companies
- Sales of complex product and service solutions to large and small businesses, preferably medical devices
- Business to Business sales, prospecting, lead nurturing and client management
- Strategic intent and business initiative within an underdeveloped hearing test market
Skills and Knowledge (essential):
- Excellent selling, communication and interpersonal skills, including written, verbal and presentation
- Business development, sales and revenue stream expansion
- Initiative to assess and initiate new business independently and through connections
- Working with early stage business ventures and achievement of revenue growth
- Proven ability to negotiate and work with high level executives
- Ability to navigate large organizations and build meaningful connections.
- Proven contract negotiation experience
- Excellent customer, patient and product understanding
- Team leadership, management and supervisory skills
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Job Purpose:
- Develop and maintain our innovative hearing health platforms on the iOS platform, ensuring code is generated that is in accordance with specifications, and which is neat, accurate and scalable. Work will mainly focus on maintaining and upgrading our hearing aid solutions platform (Lexie Hearing), as well as providing guidance from an iOS best practice perspective for products in the rest of the company. Work might also include mentoring other iOS developers.
Minimum education (essential):
- National Senior Certificate
Minimum education (desirable):
- Tertiary education diploma/degree relevant to software development.
- 3 year degree in computer science or equivalent.
Minimum applicable experience (years):
- 3 - 5 years as an iOS Developer
Required nature of experience:
- Experience in implementing and delivering native iOS applications of 1 or more projects.
Skills and Knowledge (essential):
- Programming Languages and Concepts
- Swift (Advanced)
- Concurrency - Grand Central Dispatch (GCD), Operation Queues, Tasks
- Memory Management
- iOS best practices
- iOS Frameworks and SDK’s
- Animation - Core Animation/ SwiftUI animation
- Lottie
- Combine
- Core Data
- RxSwift
- Core Bluetooth/ RxBluetoothKit
- Development Tools
- Command Line Tools
- Continuous Integration/ Continuous Deployment CI/ CD (Xcode Cloud, GitHub Actions)
- Profiling
- Version Control
- Complex Git workflows (rebasing, cherry-picking, git-bisect)
- App Architecture and Design Patterns
- Networking
- User Interface Design
- Custom Transitions and Animations
- Accessibility
- Localization and Internationalization
- Data Persistence
- Core Data models and migrations (Intermediate)
- Testing
- Unit testing - mocking, stubbing (Advanced)
- Performance Testing
- App life cycle
- Additional Skills
- Human Interface Guidelines
- App Review Guidelines
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Job purpose:
- Junior Lexie Experts will provide high quality support and remote care under the guidance of the Lexie Experts to a hearing programme being provisioned to service the market in the United States.
- Junior Lexie Experts assist customers remotely via video and voice calls, texts, emails and messenger services, with the Junior Lexie Expert troubleshooting issues with hearing aids, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the customer.
- Junior Lexie Experts will provide hearing aid retention through support calls to existing customers and the onboarding of new customers.
Minimum education (essential):
- B. Communication Pathology in Audiology or Hearing Aid Acoustician Foundation
Minimum education (desirable):
- M.Communication Pathology in Audiology
Minimum applicable experience (years):
Required nature of experience:
- Fitment of hearing aids
- Troubleshooting hearing aid related issues
- Troubleshooting customer experience related issues
- Basic fine tuning of hearing aid settings
- Customer relations and relationship management
- Administration and customer record management
- Working within a digital environment
The following experience would be advantageous:
- Working in a call centre or in sales
- Ease of use with video calling
Skills and Knowledge:
- Excellent English skills with a neutral English accent
- Excellent communication ability and oratorship
- Working with a customer management system
- Conflict management
Method of Application
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