Full Time Sales Consultant - iStore Queens Pre Owned Cape Town at Core Group

Key Performance Areas and Deliverables

Sales and Customer Experience

• Maximise sales by delivering interactive, hands-on demonstrations of Apple products, services, and third-party accessories.
• Provide tailored solutions to meet customers’ specific needs, including business, education, and creative use cases.
• Apply the Apple Customer Experience (ACE) framework to manage customer engagement.
• Build long-term relationships with customers through consistent follow-ups and proactive communication.
• Offer trade-in services, explain payment and financing options, and manage cellular network applications.

Telco Network Management

• Efficiently manage two to three mobile network operator partnerships, including cellular upgrades and applications.
• Handle telco-related customer queries and resolve issues promptly.
• Ensure compliance with all cellular service procedures and standards.

Teamwork

• Contribute to store-wide success by assisting with operational tasks such as stocktake, merchandising, and concierge duties.
• Collaborate with team members, share insights, and suggest improvements to enhance performance and efficiency.

Product Knowledge and Learning

• Continuously expand your knowledge of Apple hardware, software, and services through ongoing training and resources.
• Assist with onboarding and training new team members.
• Simplify technical jargon for customers, ensuring they feel informed and confident in their decisions.

Administration and Store Operations

• Adhere to all safety, housekeeping, and security protocols.
• Perform daily cash-ups, stock counts, and ensure accurate packaging processes.
• Maintain high merchandising standards and replenish stock as required.

Qualifications and Experience

• Minimum Education: Completed Matric (Grade 12), with a diploma-level pass preferred.
• Experience: 2–3 years in a customer-focused environment such as hospitality or retail, preferably in a technology-driven setting.

Skills and Knowledge

• Comprehensive knowledge of Apple products and the broader technology ecosystem.
• Familiarity with cellular network services and processes is advantageous.

Key Competencies

• Customer Focus: Ability to understand customer needs and provide tailored solutions.
• Effective Communication: Skilled in adapting communication styles to suit diverse audiences.
• Technical Expertise: A strong aptitude for learning, understanding, and explaining technology.
• Team Collaboration: Enthusiastic and proactive in supporting team initiatives and objectives.
• Resilience and Tenacity: Results-driven, with the ability to overcome challenges effectively.