New Jobs at Core Group

Key qualifications, experience, skills and attributes:

• Minimum of 7 years of sales experience in education /technology based products.
• Technology savvy - open to using various software, understanding technological solutions.
• Enthusiastic about technology in education.
• Experience with solution-based approach to solving customer requirements and an understanding of complex sales cycles.
• Excellent conceptual, verbal and written communication as well as networking skills.
• High quality preparation and presentation skills.
• Be highly motivated and organised, work independently, and possess strong sense of timeous execution on tasks.
• Ability to deal with ambiguity and adapt to, and drive change as required.
• Experience in customer support.
• Willing to be coached and taught according to Apple sales standard and apply to local education market for success of the business and the customer.
• Demonstrate financial acumen with regards to targets and reporting
• Demonstrate consistent ability to meet and exceed sales goals.
• Be able to secure new business in highly competitive situations.
• Innovative and creative thinking.
• Attention to detail and administration ability.
• Own transport essential.
• Ability to travel

Key Performance Areas

• Manage and grow the iStore Education footprint in KZN schools and tertiary education institutions, both public and private sector
• Implement sales plans and quarterly targets aligned with business objectives, ensuring achievement of these targets
• Identify and capitalise on new business opportunities while maintaining existing relationships in schools and tertiary education institutions
• Ensure a well-managed sales pipeline and oversee its management
• Host regular events and training sessions for educators, education leaders and decision-makers on the latest offerings and solutions
• Build and maintain strong relationships with regional iStore Team
• Conduct market research to stay updated on trends and customer needs in the education space
• Build and maintain strong relationships with customers and industry contacts
• Develop and maintain strong industry-relevant product knowledge
• Present at national conferences
• Representing /assistance with iSchoolAfrica in KZN when necessary .

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• We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.  
• Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.
• You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

go to method of application »

• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  
• If you thrive on teamwork and great customer service. This position might just be for you.
• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

Job Summary:

• We are seeking a highly organised and detail-oriented individual to join our team as a Planner.
• The Planner will be responsible for maximising the return on investment for Apple products by balancing inventory availability with investment in inventory.

Responsibilities:

• Achieve unit sales targets by maximising inventory.
• Meet sales target by Line of Business (LOB) each quarter.

Investment in Inventory Management

• Review shipping schedule & SOH & plan stock accordingly to meet forecasted sales allowing for lead-times
• Ensure the CGA AAR have the right stock at the right time to minimise stock outs
• Plan accurately to ensure weeks of stock by LOB are kept within agreed parameters
• Take action on slow-moving SKUs and advise stakeholders on action to boost productivity
• Allocate stock to partners to best meet partner expectations and maximise sales

Adherence to Internal Processes

• iPhone/iPad/CPU/Watch SIF update flow, sell-through forecast, backorders and submission
• Weekly Namibia and Zambia stock and sales report to Apple
• Apple shipping report update
• Daily SOH / Back Order reports
• Twice weekly CGA Master sales report
• Weekly Stock and sales report update and review
• Achievement of Quarterly Strategic Objectives (20%)

Requirements:

• 1 to 3 Years working experience

Must Have:

• Excellent Excel Skills
• Basic Understanding of Statistical Concepts
• Planning Experience
• Excellent Numeracy
• Python Programming Capability
• SQL Programming Capability

Preferred Qualifications:

• Degree in Industrial Engineering 

go to method of application »

Job Summary:

• We are seeking a highly organised and detail-oriented individual to join our team as a Planner. The Planner will be responsible for maximising the return on investment for Apple products by balancing inventory availability with investment in inventory.

Responsibilities:

• Achieve unit sales targets by maximising inventory.
• Meet sales target by Line of Business (LOB) each quarter.

Investment in Inventory Management

• Review shipping schedule & SOH & plan stock accordingly to meet forecasted sales allowing for lead-times
• Ensure the CGA AAR have the right stock at the right time to minimise stock outs
• Plan accurately to ensure weeks of stock by LOB are kept within agreed parameters
• Take action on slow-moving SKUs and advise stakeholders on action to boost productivity
• Allocate stock to partners to best meet partner expectations and maximise sales

Adherence to Internal Processes

• iPhone/iPad/CPU/Watch SIF update flow, sell-through forecast, backorders and submission
• Weekly Namibia and Zambia stock and sales report to Apple
• Apple shipping report update
• Daily SOH / Back Order reports
• Twice weekly CGA Master sales report
• Weekly Stock and sales report update and review
• Achievement of Quarterly Strategic Objectives (20%)

Requirements:

• 5 Years Planning Experience or 0 to 3 Years (for Industrial Engineers)

Must Have:

• Excellent Excel Skills
• Basic Understanding of Statistical Concepts
• Planning Experience
• Excellent Numeracy

Desirable:

• Python Programming Capability
• SQL Programming Capability

Preferred Qualifications:

• Degree in Logistics, Supply Chain, or Industrial Engineering (desired)

go to method of application »

Key Performance Areas and Deliverables

Sales and Customer Experience

• Maximise sales by delivering interactive, hands-on demonstrations of Apple products, services, and third-party accessories.
• Provide tailored solutions to meet customers’ specific needs, including business, education, and creative use cases.
• Apply the Apple Customer Experience (ACE) framework to manage customer engagement.
• Build long-term relationships with customers through consistent follow-ups and proactive communication.
• Offer trade-in services, explain payment and financing options, and manage cellular network applications.

Telco Network Management

• Efficiently manage two to three mobile network operator partnerships, including cellular upgrades and applications.
• Handle telco-related customer queries and resolve issues promptly.
• Ensure compliance with all cellular service procedures and standards.

Teamwork

• Contribute to store-wide success by assisting with operational tasks such as stocktake, merchandising, and concierge duties.
• Collaborate with team members, share insights, and suggest improvements to enhance performance and efficiency.

Product Knowledge and Learning

• Continuously expand your knowledge of Apple hardware, software, and services through ongoing training and resources.
• Assist with onboarding and training new team members.
• Simplify technical jargon for customers, ensuring they feel informed and confident in their decisions.

Administration and Store Operations

• Adhere to all safety, housekeeping, and security protocols.
• Perform daily cash-ups, stock counts, and ensure accurate packaging processes.
• Maintain high merchandising standards and replenish stock as required.

Qualifications and Experience

• Minimum Education: Completed Matric (Grade 12), with a diploma-level pass preferred.
• Experience: 2–3 years in a customer-focused environment such as hospitality or retail, preferably in a technology-driven setting.

Skills and Knowledge

• Comprehensive knowledge of Apple products and the broader technology ecosystem.
• Familiarity with cellular network services and processes is advantageous.

Key Competencies

• Customer Focus: Ability to understand customer needs and provide tailored solutions.
• Effective Communication: Skilled in adapting communication styles to suit diverse audiences.
• Technical Expertise: A strong aptitude for learning, understanding, and explaining technology.
• Team Collaboration: Enthusiastic and proactive in supporting team initiatives and objectives.
• Resilience and Tenacity: Results-driven, with the ability to overcome challenges effectively.

go to method of application »

• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 108 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 108 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

Key Performance Areas: 

• Administration
• Marketing and Customer engagement
• Operations 

Requirements

• Matric
• Degree/Diploma in Administration (Advantageous)
• 2-3 years customer service and administration
• Background in hospitality and customer experience

Key Success Factors

• Be meticulous and have great attention to detail
• Presentable in appearance
• Demonstrate trustworthiness within a customer service  environment
• Have the ability to analyse a situation and respond accordingly with a solution
• Uphold all iStore values and behaviours 
• Accommodate flexible working hours
• Ensure that every customer interaction is closed off
• Display excellent time management skills
• Ensure good understanding of all iStore / Online systems and processes 
• Good ability to problem solve, be creative
• Willingness and desire to help
• Make it personal but don’t take it personally
• Play a supportive role to teams
• Read and understand all relevant work instructions

go to method of application »

Job Profile:

Responsibilities

• Identify opportunities for growth in each partner account.
• Identify new business opportunities and grow market share.
• Build and maintain key relationships with the supplier.
• Build a comprehensive business plan which includes clear goals, actions, timeline to achieve this potential.
• Co-op advertising, ensure correct message in advert is conveyed in retailers advertising.
• Obtain buy in from account at all levels required for successful implementation.
• High level account intelligence
• Drive implementation of plan with each account & monitor effectiveness at end of each quarter.
• Grow profitability for our business in your accounts.
• Achieve sales / growth targets.
• Weekly stock management & sell out management.
• Manage partner Co-op advertising.
• Maximise revenue opportunity in each account through sales of accessories.
• Stock planning - availability, mix etc.
• Account planning, quarterly review, operating and marketing plans
• Reporting on account specifics and deliverables.
• Optimize stock on hand and manage end of line stock
• Maximise product positioning in store
• Facilitation of training and other activities to deliver customer experience in store
• Identify opportunities for promoting the brand.
• Manage all promotional activities.
• Work closely with marketing and PR on all related activities.
• Facilitate/Co-ordinate product training in KA.

Education Requirements

• Completed Tertiary Qualification

Experience Required

• 5 years in a related business development role
• Experience in a similar industry like consumer electronics and retail.
• Experience within consumer electronics and distribution is essential.

Key Competencies

• Strong communication skills, basic financial acumen, people management skills, entrepreneurial flair, strategic influencing skills, resilience, good problem-solving abilities are required.
• Able to build and maintain key relationships.
• The applicant should be hands-on, and comfortable with working in a medium-sized business.
• The individual will need to be very energetic and able to work as part of a cross functional team towards the successful meeting of aggressive growth objectives.