Active Jobs at Blueion Support Services

Introduction

• Blue Ion provides the best, leading-edge global support services to a variety of international organizations and focuses on increasing operational efficiencies so that customers can focus on their core business.

Job Description

• We are looking for a talented and multi skilled IT Infrastructure Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop and Server environments, both onsite and cloud based as well as Networking and Access control Security of Lans and Wans.
• He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport and be willing and available for emergency standby and after-hours support when required.

Duties and Responsibilities:

• Attending to all 1st and 2nd line Support of the Windows desktop environments for all local and remote offices
• Configuring and supporting Windows server environments both onsite and cloud based.
• Configuring and supporting Microsoft 365 environments i.e. Azure, Intune, Teams etc.
• Configuring and supporting Networking switches, VOIP systems and CCTV/Access control for all local and remote offices.
• Procurement of desktops, laptops and other IT equipment for the SA offices.
• Setup and configuration of the mailing collaboration systems.
• Setup and configuration of Disaster recovery systems.
• Liaising with suppliers of IT equipment, IT services etc.
• Setup and configuration of all desktops and laptops for the local and remote offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA by chasing up and escalating as and when necessary.
• Monitoring of Internet links at all offices and ensuring any issues are followed up and resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures and documentation as required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.

Conducting IT training for all new staff.

• Skills and Qualifications:
• 3-year IT Degree required.
• CompTIA A+, Network+ or Security+ is advantageous.
• 3 – 5 years’ experience configuring and supporting the below technologies: -
• Local and remote Windows Desktop and Server environments.
• Microsoft 365 environments including Azure, Intune, Teams rooms.
• Networking switches.
• Mailing collaboration systems.
• Disaster recovery systems.
• Cloud technologies.
• Experience liaising with suppliers of IT equipment and ISPs.
• Experience working in a team environment with a support ticketing system.
• Must possess an extremely high level of attention to detail in his/her work.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work overtime and after hours/standby when required.

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About the Role

• We are seeking a highly creative and detail-oriented Senior Graphic Designer with proven experience in the iGaming / online gaming industry. The successful candidate will be responsible for producing high-quality visual assets that drive player acquisition, engagement, and retention across multiple digital channels, while maintaining strong brand consistency and compliance with regulatory standards.
• This role requires a strong understanding of performance-driven design, fast-paced campaign execution, and collaboration with cross-functional teams including marketing, product, CRM, and compliance.

Key Duties and Responsibilities:

Creative & Design

• Conceptualise, design, and deliver high-impact creative assets for iGaming brands across digital platforms.

Develop marketing visuals for:

• Paid media (display, social, programmatic)
• Website and landing pages
• Email and CRM campaigns
• In-app promotions
• Affiliate marketing materials
• App Store / Play Store assets
• Design promotional materials including bonuses, tournaments, free spins, jackpots, and seasonal campaigns.
• Ensure brand consistency across all creative outputs.
• Adapt and localise creative for multiple markets and regions.

Campaign & Performance Design

• Create conversion-focused designs aligned with campaign KPIs (CTR, CPA, retention).
• Optimise creative assets based on performance feedback and A/B testing insights.
• Work closely with the marketing and performance teams to continuously improve creative effectiveness.

Collaboration & Leadership

• Collaborate with copywriters, marketers, product teams, and developers.
• Provide guidance, mentorship, and constructive feedback to junior designers.
• Contribute to creative strategy, mood boards, and brand evolution.
• Manage multiple projects simultaneously while meeting tight deadlines.

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Role Overview

• The Senior Copywriter is responsible for creating compelling, compliant, and conversion-focused content across multiple iGaming channels. This role works closely with Marketing, Compliance, Product, and CRM teams to ensure all messaging aligns with brand tone, regulatory requirements, and responsible gambling standards.

Key Responsibilities

• Develop high-quality copy for CRM campaigns, promotions, landing pages, app notifications, emails, SMS, and push notifications.
• Write and optimise copy for acquisition, retention, and reactivation campaigns.
• Ensure all content complies with iGaming regulatory requirements, responsible gambling guidelines, and advertising standards across jurisdictions.
• Collaborate closely with Compliance and Legal teams to review and approve marketing content prior to publication.
• Maintain and evolve the brand voice and tone across all communication channels.
• Interpret complex product features, bonuses, and T&Cs into clear, player-friendly messaging.
• Brief and mentor junior copywriters and provide constructive feedback.
• Work with designers, product managers, and CRM specialists to deliver cohesive campaigns.
• Analyse campaign performance and optimise copy based on data, A/B testing, and player behaviour.
• Stay up to date with industry trends, competitor messaging, and regulatory changes.

Key Requirements

• 5+ years’ experience as a Copywriter, preferably within iGaming, fintech, or regulated digital industries.
• Strong understanding of CRM copywriting (email, push, SMS, in-app).
• Proven ability to write conversion-driven yet compliant marketing content.
• Experience working with multiple markets and jurisdictions.
• Excellent attention to detail and strong proofreading skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Experience mentoring or leading junior team members is advantageous.
• Understanding of player lifecycles and retention strategies.

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Job Description

• The Creative Team Lead drives the creative vision and execution of studio projects, leading a multidisciplinary team of designers, animators, and copywriters.
• This role balances creativity with operational oversight, ensuring high-quality deliverables that meet client expectations and studio standards.

Key Responsibilities:

• Lead, mentor, and inspire a team of designers, animators, illustrators, copywriters, and other creatives.
• Collaborate with the Creative Director to define creative vision and ensure its execution across projects.
• Manage multiple projects simultaneously, ensuring quality, timeliness, and alignment with client objectives.
• Review and provide constructive feedback on creative work to maintain high standards.
• Foster a culture of innovation, collaboration, and continuous learning within the team.
• Act as a liaison between the creative team and other departments (e.g., production, accounts, marketing).
• Stay updated on design, branding, and content trends to push creative boundaries.
• Participate in client presentations and pitches when required.

Required Skills & Experience:

• Proven experience as a Senior Designer, Art Director, or Creative Lead in a studio environment.
• Strong portfolio demonstrating creative excellence across multiple mediums.
• Exceptional leadership and team management skills.
• Excellent communication and presentation skills.
• Strong understanding of design software and tools (Adobe Creative Suite, Figma, Sketch, etc.).
• Ability to balance creative vision with client objectives and project constraints.
• Experience managing timelines, budgets, and project workflows.

Preferred Qualifications:

• Bachelor’s degree in Graphic Design, Visual Arts, Communication, or related field.
• Experience in branding, advertising, digital campaigns, or animation studios.
• Familiarity with motion graphics, video production, or UI/UX design.

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Job Description

Role Purpose

• The Web Developer is responsible for designing, developing, and maintaining high-quality websites and web applications. This role ensures optimal performance, responsiveness, security, and scalability while delivering seamless user experiences aligned with business goals.

Key Responsibilities

Development & Implementation

• Develop mobile-first responsive, user-friendly web interfaces using HTML, CSS, JavaScript, and modern frameworks.
• Build and maintain backend services, APIs, and integrations as required.
• Convert UI/UX wireframes produced in tools such as Figma, Adobe XD etc into production-ready functional website components.
• Maintain and optimise applications for maximum speed and scalability.

Technical Maintenance

• Conduct regular website updates, security patches, and content changes.
• Troubleshoot bugs, performance issues, and technical errors.
• Implement SEO best practices and web accessibility standards.

Collaboration & Projects

• Work closely with designers, product owners, and backend teams to deliver high-quality releases.
• Participate in sprint planning, code reviews, and technical discussions.
• Provide technical input on project feasibility, timeline estimations, and architecture decisions.

Quality & Compliance

• Ensure code quality, maintainability, and adherence to development standards.
• Apply secure coding practices and comply with data protection requirements.
• Test and debug across multiple browsers, devices, and environments to ensure cross-browser and cross-device compatibility

Required Skills & Competencies

Technical Skills

Strong proficiency in:

• HTML5, CSS3, JavaScript, Typescript
• React, Vue, Angular or similar frontend frameworks
• js, PHP, Python, or equivalent backend technologies
• Experience with RESTful APIs, JSON, and integrations.
• Understanding of databases (MySQL, PostgreSQL, MongoDB, MS SQL).
• Solid grasp of version control (Git) and other collaboration tools such as Jira and Confluence.
• Experience with CMS platforms (WordPress, Drupal, or custom CMS).
• Knowledge of AWS, Azure, or other cloud environments (advantageous).

Soft Skills

• Strong problem-solving ability.
• Attention to detail and high coding quality.
• Excellent communication and teamwork skills.
• Ability to work under pressure and meet deadlines.
• Proactive, solutions-driven mindset.
• A desire to remain updated on UI/UX trends, front-end technologies, and emerging web design approaches.

Qualifications & Experience

• Degree or Diploma in Computer Science, Software Development, Information Technology, or related field (advantageous).
• 2–5 years of web development experience.
• Demonstrated portfolio or GitHub showing previous development work.
• Experience in agile methodologies (SCRUM/Kanban) is beneficial.