Furniture Consultant (40hr) - @home Livingspace - The Grove (Nelspruit) at TFG (The Foschini Group)

Job Description

• The Furniture Consultant is responsible for providing expertise in furnishing, decor, and household appliances. They analyse customer profiles to provide personalized recommendations and actively engage with customers. Additionally, they perform sales transactions and stay updated with the latest trends and product releases.

Responsibilities

• Deliver an exceptional customer experience as a brand ambassador for @home Livingspace.
• Build meaningful customer relationships by understanding needs and providing tailored furnishing and lifestyle solutions.
• Consistently achieve and exceed individual sales and service targets.
• Drive sales through consultative selling, relationship building, and effective closing techniques.
• Identify and maximise sales opportunities through proactive customer engagement.
• Convert enquiries into sales through excellent product knowledge and customer service.
• Maintain a thorough understanding of products, promotions, and industry trends.
• Take ownership of personal sales performance and contribute to overall store success.
• Ensure showroom presentation, merchandising standards, and stock levels are maintained to the highest standard.
• Contribute to the profitability and growth of the store.

Qualifications

• Grade 12 (Matric).

Experience:

• Proven sales experience with a track record of achieving or exceeding targets.
• Experience working in a target-driven and/or commission-based sales environment.
• Experience selling premium, high-value, lifestyle, luxury, or aspirational products will be advantageous.
• Strong customer engagement and relationship-building experience.
• Experience converting customer interactions into sales outcomes.
• Furniture, homeware, décor, telecommunications, automotive, financial services, luxury retail, or similar sales experience will be advantageous but is not essential.

Skills:

• Communication skills
• Interpersonal skills.
• Strong negotiation.
• Commercially aware.
• Ability to identify customer needs and provide tailored solutions.
• Strong relationship-building capability.
• Ability to thrive in a fast-paced retail environment.
• Organizational and administrative skills.
• Professionalism and accountability.
• Flexible and adaptable to meet business requirements, including weekends, public holidays, and evening shifts

Behaviours:

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes 
• Decision Making - Analyses complex situations to ensure effective and timely choices 
• Driving & Persevering 
• Leading Others - Inspires and guides others to achieve collective goals 
• Meeting Customer Expectations - Consistently delivers exceptional customer service 
• Planning & Organizing - Uses a structured approach to effectively manage tasks 
• Relating & Networking