Gaming Floor Manager Slots (Cape Town) at Sun International

Job Purpose

• Responsible for the effective day-to-day shift management of slots gaming operations with specific regard to maintaining products and standards of operation, maximizing customer satisfaction and managing spend.

Key Performance Areas

Shift management

• Put in place duty allocations to ensure maximum coverage
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Managing discretionary/ complimentary spend
• Reporting slots gaming system anomalies to relevant departments for correcting as per SOP
• Reconciling and resolving pay-out exceptions
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Completes shift reports

Slots product

• Conduct slots analyses in relation to occupancy levels
• Lease product management
• Monitor & provide input to strategy ito optimal product mix
• Implements business action plans
• Liaises with Technical to ensure the maintenance schedule plan is adhered to
• Monitors and reports on product performance and complete exception reports/ journals as per SOP

Financial control

• Manages complementary spend
• Authorises spend in line with budget

Customer Relationship Management 

• Ensures that guests are treated with courtesy and respect at all times
• Builds relationships with regular and VIP punters on the slots floor
• Staff training on slots promotions (including promotion information, functions, facilities, etc)
• Shift hand over ensures that staff can provide customer with relevant insight  

Stakeholder Relationship Management 

• Liaise with F&B on food and beverage offerings and services on the gaming slots floor
• Liaise and update hotels and management on VIP arrivals and spend
• Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Collaborates with marketing in the initiation, execution and post mortem feedback of gaming slots promotions

Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations at level 4
• 3-year Degree in Business Management is preferred
• Gaming Management Development programme is preferred 

Experience

• At least 2 years experience in a supervisory role within the gaming industry environment
• Meet the requirements for a gaming licence and FICA

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Visual acuity and ability to identify colours

Skills and competencies

Core behavioural competencies

• Planning
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet / product performance
• Investigating skills
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Problem-Solving

Technical proficiency competencies

• Slots Product knowledge
• Gaming Regulations
• Gaming Revenue Analysis & forecasting
• Slots Product Analysis
• Slots Supervision
• Proficient MS Office skills
• EGS is an advantage