Job Openings at Sun International

Job Purpose

• Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations. 

Key Performance Areas

Maintained Gaming Machines:

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment
• Record all job cards 
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Slots Floor Transactions:

• Verifies jackpot payouts
• Completes and validates documentation
• Identifies, reports and resolves faults/tilts on machines
• Identifies and resolves transactional errors
• Logs faults with technical departments
• Reports defects to general appearance and functioning of gaming floor
• Escalates issues with relevant parties: Technical, Surveillance, Security, Management
• Resolves minor disputes and escalates issues as required 

Gaming Technical Standards: 

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment 

Customer Engagement:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12 Natural Science and Mathematics) or N3 - Electric/ Electronic

Experience

Accreditation/ Registration/ Licenses:

• Meet the requirements for a gaming licence

Work conditions and special requirements:

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job
• This role is required to work in a smoking environment

Skills and Knowledge

Core & Personal Behavioural Competencies:

• Analysing
• Applying technical expertise and technology
• Relating (connecting; valuing diversity and interacting)
• Maintaining focus ** Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Emotional maturity

Preferred Personality Traits

• Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests,

Technical/Proficiency competencies:

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations of large numbers)
• Slots Products - Machine card transactions, Smart card adjustments, pay-outs
• Loyalty Programme product knowledge
• Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
• Compliance procedures and regulations
• Basic responsible gambling principles

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Job Purpose

• The Assistant Front Office Manager is accountable for supervising front desk activities (check-in, check-out, night audit), ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements. 

Key Performance Areas

Shift Supervision

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the department
• Cash-ups at the end of the shift

Complete shift reports

• Facilitate the preparation of welcome letters/cards; VIP amenities and any special requests for guests visiting the property (e.g. special flowers/cake)
• Meet and greet and ensure VIP customers; return customers; guests in high-paying room categories (e.g. Presidential suites); special Occasion customers enjoy exceptional experiences Front Office Operations
• Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Oversee and supervises guest arrivals and departures with the front office team
• Participate in checking-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information
• Maintain master key control for the shift
• Review daily front office work and activity reports generated by night audit
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Conduct cash-up procedures, verifying all bank deposits at the end of the shift
• Monitor all receptionists to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Develop and track a comprehensive filing system with back-up documentation of, vouchering, schedules, forecasts, reports and tracking logs
• Co-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied.

People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the department

Staff communication and motivation

• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance
• On boarding of new staff members

Financial Control

• Authorise spend in line with budget
• Report on any variances for the department

Delivered Customer Experience

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required 
• Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. 
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
• Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective 
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
• Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience 

Requirements

Education

• Grade 12
• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level 

Experience

• Minimum of 3 years’ experience as a receptionist in a front office environment
• Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage
• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
• Physically able to stand for extended periods of time 

Skills and Knowledge

• Collecting Information
• Team Co-operation
• People Supervision
• Appraising & developing
• Problem-Solving
• Analytical skills
• Attention to detail
• Reviewing / evaluating information and data
• Emotional resilience
• Dealing with Customers (including dealing with conflict)
• Self-driven and presentable
• Valuing Diversity & Inclusiveness
• Corporate & industry knowledge
• Product knowledge & standards – rooms, facilities, promotions, etc.
• Proficient English written and verbal communication skills
• Accommodation pricing structures
• Proficiency in MS Office Suite, Opera 
• Business Acumen
• Basic Financial Acumen
• Night audit procedures
• Knowledge and application of legislation relating to Safety, Health and the environment 

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Job Purpose

• Responsible for the effective day-to-day shift management of slots gaming operations with specific regard to maintaining products and standards of operation, maximizing customer satisfaction and managing spend.

Key Performance Areas

Shift management

• Put in place duty allocations to ensure maximum coverage
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Managing discretionary/ complimentary spend
• Reporting slots gaming system anomalies to relevant departments for correcting as per SOP
• Reconciling and resolving pay-out exceptions
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Completes shift reports

Slots product

• Conduct slots analyses in relation to occupancy levels
• Lease product management
• Monitor & provide input to strategy ito optimal product mix
• Implements business action plans
• Liaises with Technical to ensure the maintenance schedule plan is adhered to
• Monitors and reports on product performance and complete exception reports/ journals as per SOP

Financial control

• Manages complementary spend
• Authorises spend in line with budget

Customer Relationship Management 

• Ensures that guests are treated with courtesy and respect at all times
• Builds relationships with regular and VIP punters on the slots floor
• Staff training on slots promotions (including promotion information, functions, facilities, etc)
• Shift hand over ensures that staff can provide customer with relevant insight  

Stakeholder Relationship Management 

• Liaise with F&B on food and beverage offerings and services on the gaming slots floor
• Liaise and update hotels and management on VIP arrivals and spend
• Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Collaborates with marketing in the initiation, execution and post mortem feedback of gaming slots promotions

Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations at level 4
• 3-year Degree in Business Management is preferred
• Gaming Management Development programme is preferred 

Experience

• At least 2 years experience in a supervisory role within the gaming industry environment
• Meet the requirements for a gaming licence and FICA

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Visual acuity and ability to identify colours

Skills and competencies

Core behavioural competencies

• Planning
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet / product performance
• Investigating skills
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Problem-Solving

Technical proficiency competencies

• Slots Product knowledge
• Gaming Regulations
• Gaming Revenue Analysis & forecasting
• Slots Product Analysis
• Slots Supervision
• Proficient MS Office skills
• EGS is an advantage

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Job Purpose

• Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards. 

Key Performance Areas

Shift Supervision 

• Put in place staff scheduling and duty allocations to ensure maximum coverage.
• Handle shift briefings / handovers / shift reports.
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Manage the control of stock and operating equipment as per SOP for the outlet.
• Cash-ups at the end of the shift.

Food and Beverage Product Offering

• Monitor service offering / products and pricing within F&B.
• Make recommendations of improvements to the product and service offering.
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets.
• Monitor customer service standards and identify any areas of concern.
• Conduct maintenance walkabouts for front of house and back of house areas.
• Monitor health, safety, hygiene and environmental elements in the area.
• Monitor the use and storage of operating equipment.
• Monitor stock control and operating equipment control processes.
• Investigate variances / discrepancies and take necessary action to correct.

Conferencing Product

• Liaises with clients.
• Attends pre-conference meetings.
• Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements.
• Is present at functions to ensure execution is in line with client requirements. 
• Manages staff appearance and floor appearance/ functioning of equipment and systems.
• Control and management of stock and operating equipment as per SOP. 
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.
• Monitors and reports on functions.
• Provide input into the post-mortem on events and makes recommendations for improvements.
• Provides ideas and solutions that are innovative and in line with industry trends.

People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Supervise employee relations within the department.
• Staff communication and motivation. 
• Performance contracting, reviews and development. 
• Assist in providing resources and removing obstacles to performance.
• Onboarding of new staff members.

Financial Control

• Authorise spend in line with budget.
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet. 
• Work Conditions and Special Requirements 
• Ability to work shifts that meet operational requirements. 
• Physically able to move operating equipment. 
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements.

Requirements

Education

• 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level.

Experience

• 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations.

Skills and Knowledge

• Collecting Information
• Team Co-operation
• Verbally Informing
• Supervising
• Dealing with Customers
• Appraising & developing
• Problem-Solving 

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Job Purpose;

• The trend of gamblers moving to the online gaming industry is steadily increasing year by year. It is imperative that we ensure that SunBet’s high value players are looked after to secure maximum player retention.
• Sunbet needs to ensure active player participation and through VIP interaction to continue to drive increased revenue by developing, maintaining, and retaining VIP relationships.
• SunBet is uniquely poised to execute this as we have the backing of Sun International, which creates an overlap in the “VIP Client Space” in which we have opportunities to create lasting memories, provide individualized service and acquire and develop players.
• Whilst we may be online, SunBet’s VIP hosts have an advantage in that we have a myriad of platforms in which we can engage with our players, enabling us to create great relationships with our players.
• The VIP Executive Host is vital in assisting the VIP manger towards providing this through leadership and advice on measuring product performance, revenue growth, operational governance, and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of group-wide projects into operations.
• The VIP Executive Host as part of the Sunbet VIP team will be responsible for assistance in managing the VIP customer program with the aim of creating great customer experiences for our VIP gaming customers in order to acquire, build and retain relationships with these customers, grow VIP business and achieve or exceed revenue and visitation targets, in line with gaming regulations, legislative requirements and company standards.

Key Performance Areas;

• Build and maintain networks with our online gaming customers to build relationships and drive retention.
• Participate in managing high-value customer accounts to increase customer visits and promote revenue growth, including communicating and conducting regular follow-ups to maintain the relationships, promoting brand loyalty and ensuring SunBet as the brand of choice.
• Provide input and insights and make recommendations around VIP plans by determining and evaluating trends and customer preferences, using business intelligence tools and data to ensure the SunBet VIP product remains relevant and attractive.
• Leverage off direct marketing offers and promotional events in order to mobilize VIP customers and bu.siness.
• Utilize customer recognition triggers to enhance customer experiences for relevant VIP customers
• Implement plans and initiatives to promote SunBet’s gaming facilities, events and VIP player recognition.
• Collaborate with unit teams around plans for VIP customers visiting the properties, including transport, meet and greet processes on arrival and departure, room checks and reservations; tickets for special events, etc.
• Oversee the co-ordination and arrangements for relevant customer excursions, activities and requirements during their stay
• Manage customers’ special requests and all inbound calls to resolution.
• Handle any complaints, disputes and suggestions and escalate when required.
• Host and entertain VIP gaming customers as required.
• Recognize customers on special occasions including birthday and other important dates.
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition.
• Facilitate the organization of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key customers.
• Manage VIP customers using CRM in line with targets, and accurately update clients’ profiles with preferences on an ongoing basis in order to maintain data integrity.
• Maintain the confidentiality of customer’s information in all gaming and CRM systems.
• Manage the individual VIP customer’s comp spend in line with the re-investment model and SunBet’s Comp policy, indicating offerings to activations in order to generate revenues.
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships.
• Record and report on ROI’s for all functions and VIP initiatives; customer play statistics, and other analyses as may be required.
• Provide input into innovative concepts and customer insights to showcase VIP gaming opportunities that will increase customer activity and site visits.
• Implement solutions to improve overall customer experience and offerings to VIP customers to address identified gaps and opportunities.
• Track and analyze feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholders.
• Provide advice and support (assist in managing) the VIP Personal Hosts to identify and build relationships with key gaming customer in order to develop their portfolios.
• Assist with day to day running of VIP operations and keeping oversight on the VIP hosts to ensure they are completing their daily tasks.
• Adhere to Gaming Board, FICA and SARGF (RGP) Requirements and regulations.
• Adhere to the SunBet's standards and procedures – SOPs.

Requirements

Education;

• Grade 12.
• 3-Year Tertiary qualification in marketing or similar is an advantage.

Experience;

• Minimum of 6 years' experience in a VIP gaming environment including 3 years personal hosting experience is essential.
• Supervisory experience would be an advantage.

Skills and Knowledge;

• Creating solutions
• Integrating (Connecting, Relating, Managing Conflict)
• Analyzing
• Initiating and Implementing Skills
• Ownership and Control
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• CRM systems
• Negotiating skills
• Networking skills
• Knowledge of gaming industry
• Manipulation of system data
• Report writing
• Advanced written and verbal communication skills
• Proficient computer skills – MS Office
• Sales forecasting and reporting
• Financial and Business acumen
• Cultural understanding & protocol
• Ability to communicate
• Project management

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Job Purpose

• Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Key Performance Areas

Surveillance Monitoring

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• Conduct system checks, alarm conditions and interfaces
• Record and report on faulty equipment
• Issue and check playing cards, where required and other gaming related equipment as per SOP
• Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitors all non-gaming procedures against the relevant function
• Proactively monitor high risk areas and emergency response as per set out procedures
• Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
• Investigates all variances reported to the Surveillance Department 

Reporting & Administration

• Reports or escalates findings of the review and investigations
• Record and retain evidence to be used for further processes according to standards
• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritizes reports according to the severity of the incident.
• Captures relevant data on the EOB
• Compiles comprehensive reports where required 

Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations 

Skills and Knowledge

• Problem Solving 
• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty & Integrity
• Ability to deal with highly confidential information

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Job Purpose

• The Gaming Manager will be accountable for providing effective leadership and management of the slots, tables and gaming technical operations and team for the business unit in line with gaming regulations, legislative requirements and Sun standards.
• The role will be responsible to oversee the planning, integration and implementation of the Gaming and Technical strategic plans for the unit with the aim of growing the profitability of existing slots and tables product offerings, creating great customer experiences for gaming patrons, and developing the future gaming product.
• This will be achieved through collaboration with Central Office and Business Unit leadership teams, leveraging partnerships with relevant stakeholders, managing relationships with key guests to ensure the acquisition and retention of business, optimising  the use of technology and focusing on high levels of operational compliance in line with gaming regulations.
• The role will also focus on building and enabling solid and engaged gaming talent and management to support the sustainability of gaming operations and enable the gaming vision. 

Key Performance Areas

Delivered Gaming Business Plan

• Understand Sun’s Gaming strategy and align objectives for the Unit’s Gaming deliverables including objectives in the areas of Slots, Tables, VIP services and Technology.
• Oversee the programme management and achievement of milestones and deliverables for gaming and technology.
• Investigate gaming practices and benchmark with leading trends and technology.
• Identify and investigate new opportunities to streamline and optimise gaming processes and services for the property.
• Collaborate with marketing to develop VIP business/customer growth through acquisition and retention strategies and targets according to customer segmentation plans to take advantage of acquisition, retention and growth opportunities and achieve financial goals.
• Oversee the unit’s VIP and/or cluster events calendar that will support brand loyalty ensuring Sun as the brand of choice for gaming customers.
• Monitor performance against targets on an ongoing basis, conducting risk analyses i.t.o impact on short term profit margins vs. long term sustainability.
• Manage and allocate people and operational resources.
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property.
• Reports on the results of the function including Gaming Board reports; Monthly Financial Review reports; Risk Reports; Month end reports; FIC reporting.

Compliance Management

• Oversee the embedding of gaming and technology standards and processes at a unit level – ensuring these are updated, communicated and embedded.
• Align practices with new legislative compliance around health, hygiene, safety and the environment.
• Align practices with gaming regulations and requirements.
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all gaming areas, both front of house and back of house areas to monitor compliance.
• Ensure all staff are trained and found competent against regulatory requirements.
• Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these.
• Monitor that all security protocols have been adhered to, Product Development & Management, Monitors gaming product statistics and business intelligence and makes recommendations to address opportunities and gaps.
• Collaborates with Technical in compiling the gaming product strategy to optimal product mix and pricing for the unit.
• Oversee the planning and implementation of the floor layout to maximise gaming play.
• Oversee the evaluation of technology and motivate new enhancements to improve guest experience and maximise gaming revenue.
• Monitors Top 10 and 100 players slots play to understand product performance and demand.
• Oversee the planning, co-ordinating and implementing of approved projects in gaming and technology in line with deadlines and budget requirements.

People Leadership

• Provides direction and support to management and employees with regard to gaming policies, procedures, initiatives and innovations.
• Provides motivation and leadership to promote positive working relationships and employee relations within the department.
• Track, measure and enhance employee engagement.
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g., skills shortages, succession plans, talent to build a solid talent pipeline.
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) Source and Select talent as per EE plan.
• Drive the employee value proposition.
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved.
• Facilitates a performance management culture.

Budget Management

• Manage the following financial requirements for the Unit Gaming function (gaming operations and technical) including:
• Budget
• Cost management
• Capex
• PIP and forecasting
• Revenue growth plans and performance
• Financial reporting for the function
• Report on Acquisition customers through Bally live Floor view
• Analyze customer preference data reports from CRM on an ongoing basis.
• Develop and monitor discretionary expenditure, budgets and customer re-investment levels to achieve revenue and EDITDA targets.

Customer Experience Management

• Oversees the customer experience for gaming in line with the unit strategy and guest feedback.
• Monitors customer experience standards and addresses gaps, dealing with escalations / complaints.
• Manage the product and service standards across the gaming floor, including the Prive and Sun Lounge operating areas.
• Manage and conduct meet and greet processes on the property.
• Direct campaign objectives and plans with regards VIP gaming customers and events.
• Oversee the development and implementation of parameters and criteria for the transportation and security of VIP customers.
• Oversee the development of criteria, conduct room checks and assess VIP hotel room readiness and standards for VIP gaming customers.
• Drive the customer database integrity and maintenance of the system as a central point of all gaming customer information.

Customer Relationship Management

• Develop the end-to-end customer experience strategy and plans for gaming customers including VIP, MVG and hosted gaming customers.
• Initiate personalised offerings in line with customer preferences.
• Align campaigns and efforts with customer value accounts across acquisition, retention and growth segments.
• Engage with all gaming customers and pay special attention to VIP customers, providing a customer experience that will support brand loyalty and ensure Sun’s casinos as the brand of choice.
• Oversee customer satisfaction feedback with regards their experiences, ensuring remedial action is addressed and resolved with relevant stakeholders.
• Host and entertain VIP gaming customers as required.
• Promote a culture that maintains the confidentiality of customer’s information in all gaming and CRM systems.
• Oversee the customer recognition programme to acknowledge special occasions including birthdays and other important dates.

Stakeholder Relationship Management

• Collaborate with Marketing and unit management to develop retention and acquisition campaigns.
• Communicates campaign objectives and plans to gaming floor managers for co-ordination and implementation
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA.
• Communicates any special guest requirements to other relevant operating departments.
• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business.
• Continuously engage with clients to establish and grow loyal relationships for SI.
• Coordinates the distribution of information to all relevant departments on the property.
• Leads gaming meetings and provide relevant feedback and information to management and the department with regards challenges, business growth, play, etc. 

Requirements

Education

• Grade 12 
• 3 Year Degree / Diploma in Business Management is preferred.

Experience

• Minimum of 10 years’ experience within the casino industry or a cash handling function; including 3 years in a management position.
• Meets the requirements for a key gaming license.
• Ability to work shifts that meet operational requirements.
• Physically able to move operating equipment.
• Visual acuity and ability to identify colours.

Skills and Knowledge

Core and Personal Behavioural competencies:

• Deciding
• Analysing
• Taking action
• Implementing skills (Managing projects, driving results, creating customer experiences)
• Controlling (risks, results and relationships)
• Relating (connecting, valuing diversity, interacting)
• Integrating
• Leading People
• Applying expertise and technology
• Maintaining focus
• Emotional maturity

Technical / Proficiency competencies:

• Gaming operational management, including slots, tables, VIP.
• Gaming equipment usage, care and maintenance.
• Gaming regulations, Labour & risk legislation.
• Gaming Revenue forecasting & analysis
• Financial & Business acumen
• Team Planning
• Technological & Digital Acumen including an understanding of IT infrastructure.
• Risk management
• Project management
• Strategic insights into Gaming Marketing
• Networking skills
• BI acumen     

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Description

• The Brand Coordinator is responsible for providing operational and executional support across all brand communication activities.
• This role co-ordinates and supports the smooth rollout of influencer campaigns, public relations efforts, brand events, content production, and supplier coordination, contributing to consistent and impactful brand presence.

Requirements

Qualifications

• Diploma in Marketing/Communications, PR, Media or related field 

Experience

• 3-5 years’ experience in a marketing, branding or communications support role

Skills & Knowledge

• Attention to detail
•  Collecting and Evaluating Information (sourcing, checking, documenting & analysing)
• Applying expertise & technology
• Initiating Action
• Organising & Coordinating resources
• Assuring Quality
• Acting with energy & enthusiasm
• Collaborating 
• Basic knowledge of media, content production, and digital marketing
• Familiarity with influencer and event coordination
• Proficiency in Microsoft Office
• Knowledge of social media platforms, content management tools, or basic reporting tools
• Written and verbal communication skills
• Knowledge on campaign performance metrics and related reporting
• Budget Tracking 

Key Performance Areas

• Assist in identifying and researching relevant influencers and brand ambassadors
• Coordinate influencer onboarding, campaign logistics, and administrative tasks
• Track influencer deliverables and assist in performance reporting and ROI documentation
• Maintain and update influencer databases and partnership records
• Prepare and distribute press releases, media kits, and maintain media contact lists and archives
• Coordinate with media outlets for interviews, press opportunities, and media coverage tracking
• Support PR initiatives and assist with monitoring and reporting on media exposure
• Assist with maintaining consistent brand messaging across platforms through content scheduling and proofreading
• Liaise with internal teams to gather content and updates for communication campaigns
• Assist in the execution of internal and external communication plans
• Coordinate logistics for brand events, sponsorships, and activations, including guest lists, RSVP tracking, and event communication
• Support on-site event execution and assist with post-event documentation, including media and influencer engagement
• Help coordinate content shoots and multimedia production, including managing schedules, logistics, and approvals
• Ensure content is properly labelled, archived, and distributed, while monitoring performance metrics
• Support budgeting tasks such as processing invoices, tracking expenses, and updating budget trackers
• Assist with procurement, supplier coordination, and contract documentation
• Provide administrative support including meeting scheduling, documentation, and coordination
• Assist in onboarding new team members with brand and process information
• Contribute to team culture by supporting internal communications and collaboration tools