Surveillance Monitorng Officer at Sun International

Job Purpose

• Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Key Performance Areas

Surveillance Monitoring

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• Conduct system checks, alarm conditions and interfaces
• Record and report on faulty equipment
• Issue and check playing cards, where required and other gaming related equipment as per SOP
• Identifie, monitor and action significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitor all non-gaming procedures against the relevant function
• Proactively monitor high risk areas and emergency response as per set out procedures
• Review all video footage and other documentation/ reports relating to incidents, queries and variances
• Investigate all variances reported to the Surveillance Department

Reporting & Administration

• Report or escalate findings of the review and investigations
• Record and retain evidence to be used for further processes according to standards
• Report all incidents and significant events to the relevant Stakeholders.
• Prioritize reports according to the severity of the incident.
• Capture relevant data on the EOB
• Compile comprehensive reports where required

Job Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations

Experience

• 1 year experience in a gaming/financial auditing/law enforcement (e.g. SAPS, Security, Defense Force, etc.) environment an advantage
• Experience using surveillance/equipment an advantage

Core & Personal Behavioral Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty & Integrity
• Ability to deal with highly confidential information

Technical/Proficiency Competencies

• English verbal communication skills
• Rapid tracking and review of visual information
• Use surveillance equipment - chip handling, chipping machines, shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Prolonged attention span