Gaming Technical & Amp; Floor Assistant (Kwazulu Natal) at Sun International

Description

Main Purpose of the job:

• The GTFA is responsible to be the frontline customer point of contact, providing exceptional service to guests on the Slots Floor, and assist with the servicing and cleaning of Gaming Machines components in accordance with Company Standards and Gaming Regulations.

Duties and responsibilities include:

• Provides accurate guest information including promotional information
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and always treated with respect.
• Be available and interact with guests to assist with queries
• Cleaning, servicing, replacing, and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, iView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing, and promotional equipment (Refer to the work output task register)
• Record all job cards
• Move and place EGMs
• Clean-ups move location
• Ensures RGP information is displayed
• Clean-ups move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Requirements

Minimum requirements (Education and Experience)

• Grade 12 academic (with at least a C symbol in HG Natural Science and HG Mathematics) or
• Grade 12 technical (with at least a C symbol in HG Math’s and HG Electronics/ Electrical) or
• National Certificate in Gaming Operations
• N3 - Electric/ Electronic
• Previous experience in a customer facing role is an advantage

Skills and competencies

• Meet the requirements for a gaming license
• Ability to work shifts that meet operational requirements
• Gaming Component Knowledge
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient Gaming Technical Standards 30% computer skills