FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa.
Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative.
FlySafair is a very dynamic company that prides itself o...
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Handle, resolve and escalate Billing and Settlement Plan (BSP), GDS complaints, requests and queries;
Issue Agent Debit Memo (ADM) and Agent Credit Memo (ACM);
Resolve ADM disputes;
Investigate and resolve travel agent queries with regard to incorrect re-issue transactions and void exchange coupons;
Action and resolve GDS held/rejected payment report;
Assess and action refunds, revisits and finalisations;
Provide waiver codes to travel agents for delays/schedule changes;
Assign travel agent ticketing authority;
Creating Travel Agent log-ins when requested;
Compile and distribute ADM’s list/report;
Provide feedback on the GDS held/ rejected payments report;
Maintain positive relationships with internal and external stakeholders (GDS providers, airports, interline carriers and travel agents) to foster meaningful interactions.
Requirements
Grade 12 or equivalent (Essential);
BSP Link and or GDS system training (Advantageous);
3 – 5 years experience working on BSP or airline reporting systems in a mid-size organisation (Essential);
Experience in travel bookings/ airline bookings (Essential);
Proficient in the use of Microsoft Office (Word, Excel and Outlook);
Proficient in Radixx (Essential);
Knowledge and understanding of BSP (Advantageous);
Knowledge of GDS (Essential);
Strong problem-solving and decision-making skills;
Exceptional verbal and written communication skills;
Interpersonal skills;
Organising and planning skills;
Numeracy skills;
Conflict resolution skills;
Ability to multi-task and prioritise in a highly deadline-driven environment.
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