General Manager Cape - Hospitality at Bidvest Prestige

Overview:

• Bidvest Prestige is a leading provider of integrated cleaning services solutions, specializing in hospitality services. We are currently seeking a General Manager to oversee our hospitality division and ensure the delivery of exceptional service to our clients.
• The General Manager will be responsible for leading a team of hospitality professionals, managing day-to-day operations, and driving business growth and profitability. The successful candidate will have a strong background in hospitality management, excellent leadership skills, and a proven track record of delivering results in a fast-paced environment.

Key Responsibilities:

• Develop and implement strategic plans to drive business growth and profitability
• Manage and mentor a team of hospitality professionals to ensure the highest standards of service delivery
• Oversee day-to-day operations, including staffing, training, and customer service
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Monitor and analyze key performance indicators to track performance and identify areas for improvement
• Ensure compliance with all company policies and procedures, as well as industry regulations
• Develop and implement marketing and sales initiatives to attract new business and expand existing client relationships
• Collaborate with other departments to ensure seamless integration of services and achieve overall company objectives
• Stay up-to-date on industry trends and best practices to drive innovation and continuous improvement

Qualifications and Experience:

• Matric and Hospitality Management or a related field 
• Minimum of 5 years of experience in hospitality management, with a proven track record of success in a similar role
• Strong leadership and team-building skills, with the ability to motivate and inspire a diverse team
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, employees, and other stakeholders
• Solid understanding of financial management, budgeting, and forecasting
• Proficiency in Microsoft Office and other relevant software applications
• Knowledge of industry best practices, trends, and regulations
• Certification in hospitality management or a related field is a plus