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  • Posted: Dec 16, 2021
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    General Manager: Human Resources (FINCO)

    Mission/ Core purpose of the Job
    To lead the Human Resource management portfolio, operating at the intersection between business and culture, consulting to the Group FinCo’s executives on building a high-performance culture. To solve strategic business dilemmas through culture and values-based leadership. To oversee the Group’s Human Resources teams looking after all aspects of the employee experience and employee value chain, including the capabilities of talent attraction and development, leadership development, diversity and inclusion, people governance and industrial relations, strategic employee wellbeing, and rewards. In summary the GM: Human Resources will be responsible to oversee the following portfolios:

    HR Operations

    • Organization Strategy & Performance Management
    • Employee Experience, Engagement & Internal Comms
    • Talent Development & Learning
    • Rewards & Recognition
    • To enable the Group’s business strategy and execute on the organisational capabilities required for the future, enabled by a digital system implementation. To deliver a unique employee experience to those who work for the Group

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/3)
    Key Deliverables

    The General Manager: Human Resources will be accountable to achieve the following objectives:

    Strategy Development, Formulation, and Implementation

    • Develop HR strategy aligned with Group FinCo strategy and MTN Group HR strategy
    • Manage the development and implementation of a HR strategy for FinCo to enable substantial and continuous improvement in the ability to satisfy customer demands and the organisation’s added value as well as provide input to Opco FinCo.
    • Oversee strategy compliance regarding talent, culture change, leadership & competency development, succession planning, organisation design and change management for Group FinCo and input into Opco FinCo
    • Operational Delivery

    (A) Functional Leadership

    As the functional leader of the HR vertical, the General Manager is accountable to:

    • Establish, monitor and align the direction, strategy and results of the HR vertical collectively and as individual work areas
    • Lead and drive an integrated solution development and problem-solving philosophy within the function
    • Monitor true-value metrics to measure the impact and benefit of the function to DigiFin. Drive continuous improvement across the function

    (B) Delivery Leadership

    As the delivery leader of the HR vertical, the General Manager is accountable for the following work area outcomes

    • Lead, control and establish governance to manage the consolidated Group DigiFin HR strategy, budgets and financials
    • Oversee HR team to manage competence & performance, management strategy, benefit strategy, training development, industrial relations, health and safety, discrimination & compliance, and policy procedure
    • Manage the development, implementation and continuous improvement of world class HR policies, practices and procedures that allows the business to recruit, develop and retain the best to create competitive advantage in the marketplace in the most cost-effective manner
    • Manage HR key performance indicators and regular customer satisfaction audits, to ensure the effectiveness of each HR process can be measured and appropriate action taken
    • Oversee the implementation of world class learning, policies, practices and procedures, utilising e, to ensure the business has the right capabilities, at the right time at the right cost
    • Oversee remuneration policies, practices, and procedures, and ensure the business can recruit and retain individuals who deliver outstanding added value to the business
    • Oversee the direction, strategy, and results of the Organization Strategy and Performance Vertical, driving an integrated global solution development and problem-solving philosophy
    • Oversee and promote the respective global rewards governance across Group and Opco
    • Oversee and ensure implementation and adherence to MTN Group’s Diversity & Inclusion philosophy, initiatives and programs
    • Cascade and align the HR strategy, budget, analytics and reporting framework and plan with Opcos
    • Custodian of the Operating Model and Organization Structures for Group DigiFin and Opcos
    • Ensure adoption and implementation (with customization where required for Fintech) of MTN’s global performance management framework, principles, policy and process to ensure it is aligned to the organization’s strategic vision and priorities
    • Review and Oversee the Performance Management cycle, bonus and STI process, variable pay and salary increments for Group DigiFin and Finco Opcos
    • Oversee talent management strategies and initiatives for Critical/Top Talent Pool including sourcing, succession, development, growth and retention
    • Sponsor and champion the continuous innovation, experimentation and rollout of emerging employment and workforce models to enable MTN to leverage opportunities in the digital labor market
    • Oversee & lead the development and deployment of Agile Global Learning Model, Framework and Policies

    Education

    • Minimum of 4 year tertiary degree (Bachelor’s Degree in a Commerce, Science, HR or relevant field
    • MBA or Masters (advantageous)

    Competencies
    Functional Knowledge:

    • In depth knowledge of different HR strategies and policies
    • In depth knowledge of talent management strategies
    • Knowledge of international labour relations law
    • HR Strategy development & integration
    • People analytics and modelling
    • Workforce insights
    • HR performance reporting
    • Performance Management
    • KPI design and measurements
    • Operating model & architecture design
    • Agile learning framework & model development
    • Agile Operating Models
    • Leadership development
    • Career Management
    • Succession Management
    • Employee Experience
    • Digital HR transformation
    • Rewards & Recognition

    Skills

    • Strategic thinking
    • Commercial
    • Analytical
    • Financial
    • Planning & organisation
    • Presentation/persuasion/influencing
    • Communication/listening
    • Cultural awareness
    • Change management

    Behavioural Qualities

    • Strategic & business awareness
    • Building, motivating & leading people
    • Customer focus
    • Drive for results
    • Change orientation & drive capability
    • Integrity & trust
    • Approachable
    • Empathy
    • Tenacious
    • Team-worker
    • Flexible
    • Calm under pressure
       

    Method of Application

    Interested and qualified? Go to MTN on www.mtn.com to apply

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