General Manager: Integrated Retail at Core Group

Qualifications:

• Relevant qualification in business, management, or a related field.
• Strong commercial skills and business acumen.
• 4-7 years of management experience, preferably within the retail concession or distribution sector.
• Experience within the retail sector, ideally with exposure to distribution operations
• Proven track record of effectively managing teams within a sales and marketing-driven, customer service-focused environment (7 years of practical managerial experience).

Key Responsibilities:

Sales Target Achievement:

• Effectively communicate and drive sales targets across retail concession stores.
• Develop and implement strategies to achieve and exceed sales quotas monthly.
• Monitor sales performance and take corrective actions as needed.
• Collaborate with the marketing team to develop and execute sales promotions and initiatives.

Business Development, Customer Relationships, and Business Growth:

• Provide input into budget formulation and manage performance in line with the budget.
• Develop and agree upon a business plan for each store.
• Identify and pursue business growth opportunities within the territory(Initially Western Cape and expanding Nationwide)
• Build and maintain strong customer relationships to drive sales and customer satisfaction.
• Collaborate closely with marketing teams to align strategies and ensure effective communication of brand messaging and promotions.
• Stay updated with market trends and competitor activities to identify new opportunities.
• Work closely with the marketing team to manage the brand development  process to ensure the Apple ecosystem is communicated to the consumer, corporate customer and educational institutions
• Manage & execute in store events

Leadership:

• Build, organise, motivate, and lead a dynamic, high-performance team across multiple retail concession stores.
• Inspire, motivate, and support store teams to maximise sales and deliver exceptional customer service.
• Develop and mentor managers to enhance their skills and leadership capabilities.
• Implement effective recruitment & retention strategies to attract and retain top talent.
• Conduct regular performance evaluations and provide coaching and feedback to drive individual and team performance.

Customer Experience & Interaction:

• Set, measure, and maintain the highest standards of customer engagement and service.
• Handle customer inquiries, feedback, and conflicts effectively.
• Foster a customer-centric culture across retail concession stores.
• Ensure consistent implementation of brand guidelines and standards to create an exceptional customer experience.

Process & Procedures:

• Monitor adherence to company policies, procedures, and brand guidelines.
• Identify areas for improvement in operational efficiency and implement necessary processes.
• Ensure compliance with all relevant regulations and laws in South Africa.
• Oversee stock management, including optimising stock levels and merchandising displays.
• Safeguard company assets and minimise shrinkage.

Training and Development:

• Provide daily coaching and training to sales staff to improve sales conversion rates and product knowledge.
• Ensure all team members receive ongoing training to meet Apple and Core Group certification standards.
• Develop and implement training programs to enhance the technical and sales skills of the team.