General Manager - Operations.Chenosis at MTN

JOB DESCRIPTION

• Chenosis is a nascent Platform business within MTN. Our mission is to generate new Revenue Opportunities for Commercial companies across Africa, create enhanced Digital Citizen experiences for governments across Africa and to expedite the journey for innovative StarUps across Africa, using the power of APIs, NoCode and GenAI Platforms.
• Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. 
• Alignment of the Programme objectives with the overall MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
• Management of customer and supplier expectations 
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Participative environment – highly diverse and team-focused
• Rapid advancement of systems and technology
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

RESPONSIBILITIES

• The General Manger Operations will be responsible for:
• Oversee and manage the day-to-day operations of the Chenosis platform.
• Contribute to the development and execution of the overall business strategy for Chenosis and support CEO in Company Transformation Initiatives
• Align operations strategies with the broader goals and objectives of the organization
• Engage Key MTN Functions to Expedite Chenosis Outcomes
• Collaborate with internal and external stakeholders, including business partners, Opcos, Finance, GSSC, HR, Technology
• Manage Chenosis Functions to ensure Efficient Delivery of Business Plan, Finance, HR, TechOps, Sales, Product platform.
• Lead and supervise a team of professionals responsible for various aspects of operations. I.e. Finance, HR, Ops, Legal, TechOps platform.
• Establish key performance indicators (KPIs) to measure the success and effectiveness of Chenosis operations.
• Regularly review and analyze performance metrics to drive continuous improvement.
• Identify and manage risks associated with operations, implementing mitigation strategies as needed as well as drive Process Evolution to Balance Agile & Risk
• Collaborate on Process Evolution to Accelerate Chenosis
• Oversee customer support activities, ensuring timely and effective resolution of user issues.
• Implement measures to enhance user satisfaction
• Ensure that operations comply with relevant regulations and standards.

Role Dependencies

• Chenosis Product Team
• Chenosis Platform Team
• Chenosis Marketing

QUALIFICATIONS
Education:

• Minimum 4-year academic degree in Business, Management or Equivalent 
• Postgraduate 

Experience

• 5 years senior management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Leadership responsibility in a High Growth, Disruptive Business – Standalone StartUp or a Corporate StartUp
• Responsibility in a Commercial Impact Role – Sales, Marketing, Operations, Finance
• Demonstrable Impact in Managing Multiple Stakeholders to drive Disruptive Outcomes
• Demonstrable Experience/Understanding of Innovation Concepts – Technology, Methodology – API/LCNC, Agile/OKRs
• Proven track record of business improvement

Competencies

• Strategy Formulators - Formulates divisional strategies aligned to overarching strategies for execution
• Decisive Problem Solver - Has the mental agility to understand complex business challenges and provide effective solutions
• Innovative Value Creator - Creates an environment for commercial and enterprise innovation  
• Culture and Change Champion - Drives business practices by holding others accountable for demonstrating the MTN values and vital behaviours  
• Inspiring People Leader - Is self-aware and leads/coaches others to develop capabilities for realising individual potential 
• Relationship Builder – Collaborates across teams and builds networks and relationships with internal and external stakeholders
• Results Achiever - Produces sustainable enterprise results 
• Operationally Astute - Plans, organises and sets controls in place for delivery of strategies.