Fresh Opportunities at MTN

JOB DESCRIPTION

To provide strategic and Operational leadership to the Technology Planning (Development), Service Operations and Infrastructure teams in Supersonic. Responsible for developing and driving the strategy and formulating clear deliverables for the portfolio to enable seamless operations that provide a positive customer experience as well as a world class service.

Key Performance Areas: 

Strategic Planning

• Formulate and implement the strategy for the Supersonic Technology and ensure alignment with overall Supersonic Strategy
• Translate strategy into clear deliverables for the portfolio
• Interpret strategic plan and formulate strategic deliverables. 
• Ensure effective monitoring mechanisms to track the implementation of strategy to ensure optimal delivery
• Develop and ensure implementation of a vendor sourcing strategy to manage technical development and delivery of requirements into the production environments
• Develop goals, strategies, and plans needed to meet SLA’s / OLA’s 
• Develop and implement an effective Business Continuity Plan for the portfolio
• Develop and ensure implementation of the Supersonic development, testing, operations and innovation strategies with the focus on automation for a Future Proof Supersonic business.

Operational Excellence

• Responsible for ensuring the ongoing development, implementation and stable operations and availability of services, systems and platforms to meet business requirements
• Translate business expectations into service SLAs and then develop, measure and monitor system SLAs to ensure agreed service levels are met and exceeded with regard to internal and external customer expectations
• Ensure processes and polices are in place with regards to expansions, upgrades and software implementation and are carried out to schedule and agreed quality standards
• Ensure all new systems introduction and replacement of existing systems are carried out to schedule and agreed quality standards 
• Develop the framework for the operational management of products and services including fault management, configuration management, performance management and change management etc. (e.g. Percentage fault resolution expected at first line, second line etc. end to end alarm definition aligned to meet system SLAs translated from service SLA’s )
• Ensure that a process is in place for seamless handover between all divisions, including Business Units
• Ensure accurate and timely business and performance reporting processes
• Direct align and manage optimal deployment of resources to ensure Company targets are met
• Ensure the right service organisation structure to enable better client experience
• Ensure appropriate business predictability across all projects
• Ensure the client-centric tools / systems are implemented, accurate and accessible to all stakeholders
• Continuously develop and recommend internal client service models to align the business performance
• Identify mechanisms to reduce occurrence of service impacting issues & achieve continuous improvement - Pro Active Monitoring, Scripting etc.
• Ensure processes are in place to ensure a quick reaction task force is able to attend to major Supersonic incidents with a view to improving on systems design and stability
• Ensure performance of deliverables is monitored, investigated for performance and functionality issues, and future designs optimized around root causes identified 
• Ensure test systems are a true reflection of the production platforms and are kept up to date
• Work with suppliers to ensure Supersonic network is running optimally and in a financially beneficial way for Supersonic

Governance and Control

• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective SLA strategies are in place to support the business
• Implement proper controls and processes to minimise revenue leakage
• Ensure proper project controls are in place to ensure quality work products in production
• Influence and implement aspects of data security policies
• Ensure that critical areas /have an up to date Policy, Process or Procedure in place such that Business risk is managed which also ensures that any ISO certifications can be achieved and maintained 
• Ensure Vendors conform to the contracted SLA’s
• Ensure vendor interaction is managed appropriately through RFP review

Financial Management

• Manage financial modeling of current customer as well as future customers and technologies. 
• Forecast, plan, develop and review budgets and long-range plans in line with Supersonic financial requirements and guidelines
• Ensure departmental budgets (Capex and Opex) are optimised and aligned with business requirements 
• Opex optimization and responsible for cost saving initiatives
• Manage expenditure in line with agreed budget
• Ensure contract governance is in place and administered at all levels 
• Ensure the network budget is optimal

People and Culture

• Lead, develop and coach the Supersonic Technology teams
• Act as an ambassador and role model for Supersonic by living the brand values and vital behaviors
• Make the Supersonic environment the best place to work
• Improve the employee engagement through the GCA
• Ensure the attraction, development and retention of Planning and Engineering talent
• Build a professional and differentiated Planning and Engineering team
• Ensure a culture of continuous evaluation and improvement
• Drive a culture of high performance, accountability and consequence management

Project Delivery

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of operational projects
• Contract management in line with Procurement Policies
• Co-ordinate operational reporting
• Risk management
• Drive automation and innovation 

Business Analysis

• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, Analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 

QUALIFICATIONS

Education: 

• Minimum of 4-year tertiary qualification in Information Technology/ Related 
• Masters advantageous

Experience:

• At least 5 years of relevant work experience in Information Technology.
• 2-3 years of experience at the Senior Management level in the telecom industry. 
• 5 or more years working experience in managing IT in a large organisation;
• Experience and exposure to ISP business systems 
• Experience or a deep understanding of Fibre network technologies

go to method of application »

Mission/ Core purpose of the Job

The Analyst CRM & Billing specializes in customer relationship management platforms, such as Salesforce. Bayobab CRM BSS platform was launched in 2019 and aims to constantly improve the call-to-cash operations for Wholesale space.

The digital platform 1.0 serves Wholesale Fixed Connectivity teams.

This role will be responsible for leveraging same platform this time for the different FiberCo.

The job duties include organizing and analyzing marketing and customer data, helping sales and service teams deepen their market influence and build long-lasting customer relationships. 

The role will assist to build the first wholesale fixed & mobility digital platform.

RESPONSIBILITIES
Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA's)

The Analyst CRM & Billing (Infraco Delivery) will be accountable for the following:

• Assist the involved FiberCo Teams to revamp business processes transforming the Call-to-Cash journey bringing efficiency & reporting KPIs
• Elaborate business requirements needed to build call-to-cash journey 
• Collaborate very closely with implementation partner to translate, review & prioritize the necessary business requirements
• Perform UAT for the new releases prior to expose the features to WM teams
• Conduct UAT with key End Users from FiberCo teams, providing showcases of features, correspondent data & guidance for a successful UAT sign-off 
• Build CRM Platform playbooks & FAQs
• Conduct End Users trainings for new features & releases
• Onboarding new users providing adequate induction training
• Provide End Users support in collaboration with IT system admin and 2nd level of support team (SLA for resolving business critical issues to be one hour) 
• Analyze & build related reports/dashboards
• Study CRM best practices & benchmarking similar wholesale partners and propose quick wins to meet business needs

Role Dependencies

• GlobalConnect business lines

QUALIFICATIONS

Job Requirements 
(Education, Experience and Competencies)

Education:

• Minimum 3 Year Academic Degree in (Business Administration, Commerce or Marketing/Engineering)  
• Fluent in English and language of country preferable

Experience:

• Minimum of 3 years’ experience in digitalization combing strong business and digital solution skills within the telecommunication space, preferably in the wholesale/ enterprise / and carrier environment
• Agile Scrum Methodologies (desired)
• Wholesale Mobility (voice, SMS, CNS) business experience (desired) 
• Experience working in a medium organization

Competencies:

• Understanding of the mobility infrastructure wholesale landscape with a focus on emerging markets
• Good understanding of internal processes to manage fulfilment of orders effectively
• Strong networking skills to build MTN GlobalConnect professional relationships 
• Effective oral and written communication skills
• Strong computer literacy
• Project management skills
• Entrepreneurial mindset

Head 

• Manages the alignment and execution of tactical activities
• Assists in solving business challenges but looks to others for advice and guidance
• Executes on innovative commercial practices and identifies areas for continuous improvement

Heart 

• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Is self-aware and supports team capability development through opportunity creation for realising potential
• Builds relationships with customers and teams to uphold the MTN brand

Hands 

• Drives team objectives and contributes to sustainability of results
• Clarifies priorities, plans, organizes and co-ordinates the work of others

Other:

• Regional and international travel

go to method of application »

Mission

The SM Products & Business Development will form a part of a highly skilled group of management experts who drive the execution of sales strategy for the key accounts and ensure achievement of sales targets.The role will ensure effective implementation of company’s strategy to sell products and services. The role will lead the pre-sales and solutioning activities within the region and achieve right volume of sales at price levels that ensure profitability.

As a team leader, he/she is responsible for advising on the preparation of bid documents, solution diagrams and integrated proposals for key accounts. The role will regularly review the organization’s sales performance and drive solutions to improve sales.

Key Performance Areas:

Key Deliverables

The Senior Manager: Products & Business Development be accountable to achieve the following objectives:

Strategy Development and Implementation

• Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the Group Bayobab product leads.
• Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines.
• Continually develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Develop and implement a training plan in order to build and develop skills within the team.
• Performance manage resources in accordance with HR policy and legislation where necessary.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance

Strategic Meetings

• Participate and provide input in strategic meetings.
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.
• Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Bayobab Products & Business Development teams.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.

Function Tactical

• Review and finalise objectives, targets and budgets for the function, under oversight of the MD.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.

Performance

• Monitor Products & Business Development functional performance and alignment with overall OpCo strategy.
• SLA approval and exception performance review.

Budgets

• Manage function’s budgets in line with business objectives, under oversight of MD.
• Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO

Operational Delivery

Functional Leadership:

As the functional leader of the Products & Business Development vertical, the role is accountable to:

• Monitor and align the direction, strategy and results of the Products & Business Development vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
• Lead and deploy an integrated solution development and problem-solving philosophy across the function.
• Serve on the executive committee to align products goals to other departmental and organizational objectives.

Delivery Leadership:

As the delivery leader of the Products & Business Development vertical, the role is accountable for the following work area outcomes:

• Ensure effective implementation of sales strategy and drive sales revenue generation for the business.
• Accountable for the Local/National accounts, sales, and ensuring delivery.
• Liase with global Account managers on global account deals.
• Define monthly/annual sales targets and take responsibility for the overall sales performance against targets.
• Develop and forecast annual sales quotas for regions; project expected sales profit and volume for existing and new products.
• Provide leadership and direction in the development of solution architecture and product roadmap.
• Advice account teams and ensure development of solution diagrams and bid documents in relation to pre-sales activities.
• Ensure a seamless service and customer experience around products & solutioning while ensuring they meet the desired standards and requirements.
• Ensure appropriate quality checks are conducted on bid documents in line with terms of customer RFP/RFQ.
• Deliver an optimized market mix relative to the core target consumers and ensure execution of customized sales action plans as per consumer needs.
• Monitor product performance to ensure any key performance gaps are identified and resolved on time.
• Deliver periodic sales reporting (on areas like market segmentation, demand generation, conversion rates, pipeline forecast, target account etc.) and provide key business and sales performances insights to senior management for effective decision making.
• Lead the sales team during product launches while introducing new brands and categories to market.
• Monitor the brand and make forecasts, identify new trends in advance to offer the business a competitive advantage in market.
• Build strong relationships with partners and consumers to better understand their needs and interact regularly with them via seminars, sales workshops, sales events etc.

Job Requirements

(Education, Experience and Competencies)

Education:

• Degree in Computer Science, Engineering, Commerce or a related field.
• Masters will be advantageous.

Experience:

• Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role.
• At least 3-4 years in leading / implementing sales strategies and building pre-sales solutions in wholesale/infrastructure/B2B Telecommunications sector/ industry.
• Managerial experience preferably in a sales / wholesale function, preferably in the telecommunications space.
• Successful track record as a senior management professional in delivering exceptional wholesale infrastructure services/products, business growth & financial results.
• Proficient in driving company’s sales strategy, sales execution, and sales performance.
• Good understanding of business principles and practices.

Functional Knowledge:

• Sales strategy planning and execution.
• Pre-sales solutioning / solution architecture.
• Value Proposition building.
• Product design & development
• Sales forecasting and reporting
• Sales performance management
• Business development
• Customer value management
• Account management
• Market intelligence
• Business insights and reporting

Skills

Head - Big Picture Focus

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow.
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviour.
• Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential.
• Relationship Builder - Builds relationships across the business to influence decision-makers.

Hands – Results Focused

• Results Achiever - Produces sustainable divisional results through ethical practices.
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates.

go to method of application »

Mission

The Senior Manager - Technology is expected to implement & manage the technology roadmap for Opco FiberCo by aligning and managing efficient and effective network roll out set up, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage and capacity. This role is to provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the fiber infrastructure & service orchestration. The Senior Manager – Technology will oversee overall IT Network & Infrastructure development utilization plans and manage all information technology resources for the Opco FiberCo.

Key Performance Areas:

Key Deliverables

Strategy Development and Implementation

• Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the MD and Bayobab Group CTIO.
• Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines.
• Continually develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Develop and implement a training plan in order to build and develop skills within the team.
• Performance manages resources in accordance with HR policy and legislation where necessary.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance

Strategic Meetings

• Participate and provide input in strategic meetings.
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.
• Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Bayobab Technology teams.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.

Function Tactical

• Review and finalise objectives, targets and budgets for the function, under oversight of MD.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.

Performance

• Monitor Technology & Network functional performance and alignment with overall OpCo strategy.
• SLA approval and exception performance review.

Budgets

• Manage function’s budgets in line with business objectives, under oversight of MD.
• Ensure that the cost of operations is managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the MD.

Operational Delivery

Functional Leadership:

• As the functional leader of the Technology & Network vertical, the role is accountable to:
• Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
• Lead and deploy an integrated solution development and problem-solving philosophy across the function.
• Serve on the executive committee to align technology goals to other departmental and organizational objectives.

Delivery Leadership:

• As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
• Manage the Technology Infrastructure, Network and Service delivery for International IP Leased Lines, National IP Transit, Backhaul, National & Metro Leased Lines.
• Manage Fiber assets & capex.
• Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery.
• Accountable for the architectural and design to the develop of the Fibre Network and supporting Infrastructure environment.
• Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery.
• Assist Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards.
• Oversee Technology & Network work packages including fiber network design, underground conduit design, and fiber splicing design.
• Oversee Fiber infrastructure Network Deployment plans in line with Bayobab Technology team guidelines.
• Accountable for network resilience and redundancy plans for the network.
• Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
• Oversee & manage Network Planning & Capacity, Network operations and Infrastructure roll out.
• Manage the enterprise Information Security & IT service management for the Opco.
• Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider.
• Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements.
• Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation.
• Develop, track, and maintain network availability and quality metrics for all routes.
• Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
• Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term.

Job Requirements

Education:

• Minimum B.Tech/B.Engg. /B.Sc. or similar.
• Master’s degree in technology/engineering is advantageous

Experience:

• Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
• 10 to 12 years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/ industry with good knowledge in Planning & Designing of FTTX Networks.
• Experience working in a service-based business for FTTx and Telecommunications Design of Infrastructure (Civils and Fibre) will be advantageous
• Experience in MapInfo/Spatial net/GIS Tools/AutoCAD will be useful.
• Good knowledge of BOQ and BOM for FTTx Designs.
• Proven track record in leading and delivering successful network rollout projects.
• Experience working in a global/multinational enterprise with a good understanding emerging markets.

Functional Knowledge:

• Fibre Networks (Active and Passive)
• FTTX Network solution design & planning
• Backbone transmission planning & roll-out
• Service Orchestration
• Cabling & leased line management
• Network operations management
• Outsourcing contract management
• IT service & platform management
• Service monitoring
• Skills
• Strategic thinking
• Technical Acumen
• Business Acumen
• Analytical thinking
• Conflict management
• Data interpretation
• Decision making
• Delivery focused
• Leadership
• Negotiations
• Innovation
• Presentation

go to method of application »

Mission/ Core purpose of the Job

To provide Strategic Leadership to ensure the efficient and effective planning of the converged Core platforms including voice, unified communications and collaboration (UCC), value-added services (VAS), messaging, and security and in line with the business requirements (required timelines, budget constraints and quality standards). To provide Strategic Leadership for the expansion and monetisation of the Core platforms and to manage the design and planning of sustainable, future-proof Core platform services that support the present and future Expansion for Bayobab

To map out a technology roadmap for technological migration in line with global technology trends.

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Role will be accountable to achieve the following objectives: 

• Developing the Bayobab planning function to meet the changing needs of the business and users, new projects, and technologies
• Collaborating with business teams to continuously evolve Bayobab systems, focusing on supporting increased sales, customer experience, and profitability.
• Facilitating Network governance process in coordination with Bayobab CTIO stakeholders and Senior Management, participate in planning for future strategic innovation and business needs.
• Defining Core platform network planning tools, processes, and standards, and roadmaps.
• Reviewing the designs and functional requirements of the Core platforms within scope to ensure that all requirements are satisfied.
• Working with business and technology leaders as appropriate to ensure proper alignment of business systems solutions with business goals and processes. 
• Establishing standards, methodologies, and documentation for the Core platforms and network. 
• Deliver a target Product and Services architecture with a 3 year time horizon taking global technology developments into consideration
• Maintain budgetary spend within the company approved business plan
• Ensure timeous rollout of Core infrastructure and services.
• According to departmental KPI’s in line with the company mission, objectives and customer satisfaction indices

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred) 
• Master’s degree is advantageous
• Relevant certification/accreditation/membership with professional body as required for role 
• Fluent in English 

Experience:

• 5+ Years of progressive experience managing the implementation, integration, and operations of carrier-level applications in a variety of technology footprints.
• Functional experience in Core platforms including voice, unified communications and collaboration, and related value-added services (VAS) and security.
• Knowledge of IP, CCNA is an added advantage.
• Familiarity with SIP and IP Telephony protocols and call flows as well a troubleshooting 
• Extensive knowledge of virtualized environments (VNF’s) and API’s.
• Extensive knowledge of cloud native solutions i.e containerisation (CNF’s).
• Strong Knowledge on IMS Core technologies and GSM/LTE/5G network architecture.
• Strong knowledge in Voice Core network elements - MSC, MGW, HLR, HSS, SBC and IMS (TAS and CSCF), EPC.
• Extensive experience with unified communications and collaboration (UCC) platforms including voice, IP telephony, instant messaging, desktop sharing, presence and web conferencing, audio and video conferencing, hosted contact centre solutions, etc.
• Strong understanding of various deployment architectures and approaches including customer premise, infrastructure partnerships, interconnects, cloud delivery UCaaS, etc.
• Understanding and experience with IP, VoLTE, VoWiFi, or IMS nodes (SBG, CSCF, DNS/ENUM, MMTEL, SCC-AS, HSS, AFG).
• Strong protocol knowledge in SIP, RTP, MEGACO, SCCP, GSM MAP and SS7/SIGTRAN/ISUP, GTP.
• CAMEL/GRX/GTP/DIAMETER knowledge is an advantage.
• Understanding of billing systems, CDR’s, TAP flows, TAP files.
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology
• Experience and knowledge with Mobile Number portability and Number inventory management solutions.
• Platform analytics relating to voice and UCC platforms.
• Understanding of other core platform areas including SMS/messaging, mobile roaming, signalling, and related value-added services (VAS) and security
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Excellent analytical and problem-solving skills
• Time management and agility towards change both organisational and network
• Excellent communication and presentation skills, both verbal and written
• Ability to solve problems using a creative and logical mind set
• Worked across diverse cultures and geographies (advantageous) 
• Manager track record of 3 years or more; with at least 2 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous

Competencies:

• Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
•  Results Achiever, Operationally Astute 
• Detailed knowledge on the international telecommunication infrastructure industry regarding latest industry trends and competitive landscape within the Bayobab footprint 
• Strong understanding of managed networks 
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring - Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Encourages commercial innovation and continuous improvement for systems, processes, products, and service offerings
• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Builds relationships across the business in order to influence decision-makers and build team credibility
• Produces sustainable divisional results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others

Supervisory / Leadership / Managerial Tasks: 

• Accountable for a customer centric culture.
• Employee relations and collaborative teamwork. 
• Build professionalism, loyalty, and commitment to the organization. 
• Communicate actively and effectively resolving any potential conflicts that may arise. 
• Living the MTN Brand – changing and influence employees behaviour. 
• Manage conflict proactively and monitor disciplinary and grievance actions and trends 
• Team learning and knowledge sharing within team; appropriate strategic timing for people up-skilling in line with newly developed technologies and strategic practices

go to method of application »

JOB DESCRIPTION

• MTN is in a phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The Group’s transformation programme must therefore ensure the successful delivery of the transformation in context of:
• Alignment the running of multi programs to deliver MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all OpCos throughout the transformation
• Management of customer and supplier expectations 
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

RESPONSIBILITIES

• The General Manager: Strategy and Transformation PMO  will be accountable to achieve the following objectives:
• Overall management
• Develop and manage a comprehensive portfolio of initiatives and projects according to global best practices and industry standards.
• Establish, maintain and ensure adherence to the PMO’s governance processes and best practices.
• Identify, monitor and report key performance indicators.
• Oversee the design and development of the transformation strategy and roadmap for successful execution.
• Manage the planning and implementation of initiatives, including budgeting, resource management, scheduling and tracking.
• Serve as mentor and coach to project teams for dispute resolution, decision making and both analytical and conceptual problem solving to unlock, unblock, and accelerate the delivery of projects.
• Collaborate with stakeholders to ensure successful outcomes from projects, and manage timely escalations as needed; build deep, effective relationships with a broad range of internal and external stakeholders in order to effectively deliver, build followership, and lead with influence 
• Understand risks associated with projects/programs, measure and review progress, and modify plans as needed.
• Monitor overall progress and provide regular reports, with a continued focus on the critical path and draw attention to potential risks, building in an early warning system to avoid delays.
• Make recommendations to improve processes and make necessary adjustments or changes to projects or programs. 
• Develop and maintain effective strategies to promote organizational objectives 
• Lead change management initiatives to ensure smooth transition across the organization 
• Develop and implement effective risk mitigation strategies 
• Collaborate closely with internal stakeholders to ensure goals are met with high quality standards 
• Design and execute project plans to meet strategic objectives 
• Manage project budgets to ensure best use of resources
• Ensure compliance with relevant legal and regulatory standards 
• Identify opportunities for improvement in operations and procedures

Managing and developing teams:

• Plan the project resources with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business
• Effectively allocate the scope of work between oneself, external contractors and business line talent
• Develop the program delivery, technical and soft skills of the program team members and oneself
• Build MTN’s overall program execution capability
• Contribute to the knowledge repository for cross functional and cross market knowledge share - compile and constantly refine the MTN delivery playbook
• Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes

QUALIFICATIONS
Skills and Qualifications:

• Bachelor’s degree in Business Administration or related field. 
• Postgraduate qualification

Experience

• Minimum of 5 years’ experience in a senior project/program management role
• Work experience in transformation functions of global management consulting or multinational business environments strongly preferred 
• Proven ability to develop and manage budgets, programs and projects. 
• Knowledge of best practices in strategy, business transformation, and project management. 
• Ability to communicate and collaborate effectively with stakeholder groups. 
• Strong analytical skills to identify and assess risks and opportunities, and keen attention to detail. 
• Strong problem-solving and negotiation abilities.
• Excellent technical writing, presentation and communication skills. 
• PMP certification  or Prince2 practitioner certification or Agile Certificate a plus.

go to method of application »

JOB DESCRIPTION

• Chenosis is a nascent Platform business within MTN. Our mission is to generate new Revenue Opportunities for Commercial companies across Africa, create enhanced Digital Citizen experiences for governments across Africa and to expedite the journey for innovative StarUps across Africa, using the power of APIs, NoCode and GenAI Platforms.
• Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. 
• Alignment of the Programme objectives with the overall MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
• Management of customer and supplier expectations 
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Participative environment – highly diverse and team-focused
• Rapid advancement of systems and technology
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

RESPONSIBILITIES

• The General Manger Operations will be responsible for:
• Oversee and manage the day-to-day operations of the Chenosis platform.
• Contribute to the development and execution of the overall business strategy for Chenosis and support CEO in Company Transformation Initiatives
• Align operations strategies with the broader goals and objectives of the organization
• Engage Key MTN Functions to Expedite Chenosis Outcomes
• Collaborate with internal and external stakeholders, including business partners, Opcos, Finance, GSSC, HR, Technology
• Manage Chenosis Functions to ensure Efficient Delivery of Business Plan, Finance, HR, TechOps, Sales, Product platform.
• Lead and supervise a team of professionals responsible for various aspects of operations. I.e. Finance, HR, Ops, Legal, TechOps platform.
• Establish key performance indicators (KPIs) to measure the success and effectiveness of Chenosis operations.
• Regularly review and analyze performance metrics to drive continuous improvement.
• Identify and manage risks associated with operations, implementing mitigation strategies as needed as well as drive Process Evolution to Balance Agile & Risk
• Collaborate on Process Evolution to Accelerate Chenosis
• Oversee customer support activities, ensuring timely and effective resolution of user issues.
• Implement measures to enhance user satisfaction
• Ensure that operations comply with relevant regulations and standards.

Role Dependencies

• Chenosis Product Team
• Chenosis Platform Team
• Chenosis Marketing

QUALIFICATIONS
Education:

• Minimum 4-year academic degree in Business, Management or Equivalent 
• Postgraduate 

Experience

• 5 years senior management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Leadership responsibility in a High Growth, Disruptive Business – Standalone StartUp or a Corporate StartUp
• Responsibility in a Commercial Impact Role – Sales, Marketing, Operations, Finance
• Demonstrable Impact in Managing Multiple Stakeholders to drive Disruptive Outcomes
• Demonstrable Experience/Understanding of Innovation Concepts – Technology, Methodology – API/LCNC, Agile/OKRs
• Proven track record of business improvement

Competencies

• Strategy Formulators - Formulates divisional strategies aligned to overarching strategies for execution
• Decisive Problem Solver - Has the mental agility to understand complex business challenges and provide effective solutions
• Innovative Value Creator - Creates an environment for commercial and enterprise innovation  
• Culture and Change Champion - Drives business practices by holding others accountable for demonstrating the MTN values and vital behaviours  
• Inspiring People Leader - Is self-aware and leads/coaches others to develop capabilities for realising individual potential 
• Relationship Builder – Collaborates across teams and builds networks and relationships with internal and external stakeholders
• Results Achiever - Produces sustainable enterprise results 
• Operationally Astute - Plans, organises and sets controls in place for delivery of strategies.     

go to method of application »

JOB DESCRIPTION

• Chenosis is a nascent Platform business within MTN. Our mission is to generate new Revenue Opportunities for Commercial companies across Africa, create enhanced Digital Citizen experiences for governments across Africa and to expedite the journey for innovative StarUps across Africa, using the power of APIs, NoCode and GenAI Platforms.
• Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. 
• Alignment of the Programme objectives with the overall MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
• Management of customer and supplier expectations 
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Participative environment – highly diverse and team-focused
• Rapid advancement of systems and technology
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

RESPONSIBILITIES
Key Deliverables

• Draft, negotiate and formalise legal aspects of commercial arrangements concluded by Chenosis
• Liaise with, and collate and incorporate feedback from, various internal stakeholders and departments for purposes of transactions, initiatives and projects
• Provide support, guidance and advice to MTN Operating Companies, where requested or required, regarding legal aspects of transactions, legal risks and other legal matters relating to Chenosis
• Supporting the launch, implementation, roll-out and day-to-day legal requirements of the Chenosis business
• Keeping abreast and advising the business on the provision and procurement of new and emerging technologies
• Generally managing all matters and issues relevant to the legal aspects of Chenosis

QUALIFICATIONS
Education:

• 4-year Academic Degree with Honours (LLB or equivalent preferred)
• Qualified and admitted attorney
• MBA / Masters advantageous
• Technical qualifications or background (an advantage)
• Privacy and data protection qualification (an advantage)
• Completed examinations of the South African Institute of Intellectual Property Law (an advantage)
• Fluent in English
• Fluent in French (an advantage)

Experience:

• Minimum 5 - 8 years post-qualification experience
• Post-qualification experience at a reputable law firm
• Drafting and amending a wide range of information technology and telecommunications related agreements
• Experience advising on, managing and negotiating complex commercial transactions and agreements, including experience drafting and negotiating contracts involving the provision of ICT services and support.
• Experience considering and advising on emerging and novel technologies
• Experience advising on Privacy and data protection issues
• Experience advising on, managing and negotiating commercial transactions involving multiple jurisdictions (an advantage).
• Experience working with and managing multiple stakeholders
• Experience working in, or advising, entities operating in the telecommunications and IT industries (an advantage) 
• Work across diverse cultures and geographies (an advantage)
• Knowledge and familiarity with procurement processes in large organisations (an advantage)

Competencies:

• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute
• Excellent drafting skills
• Strong analytical skills
• Strong Negotiating skills
• Management skills
• Leadership skills
• Consulting skills
• Effective communication and writing skills
• Good general commercial awareness
• Good interpretation skills
• Articulate
• Computer literate
• Other:
• Regional and international travel