General Manager: Stakeholder Management at MTN

Key Performance Areas

The Group General Manager: Stakeholder Management will be accountable to achieve the following objectives:

• Periodically revise and maintain MTN Group Reputation and Stakeholder Management Framework. This includes regular reviews of the Group Stakeholder Management Policy, annual approval of the Group Reputation and Stakeholder Management Strategy and ongoing capacity building across all business operations to embed the strategy and policy.
• Oversee the monitoring and evaluation (M&E) of stakeholder relationship health, stakeholder trust, and stakeholder perceptions of MTN’s performance on reputation drivers and its overall reputation.
• Develop and implement company-wide strategy for engaging and actively participating in relevant multi-lateral forums across Africa working with continental and regional bodies.
• Collaborate in development and implementation of Group’s host nation strategies, polices, and procedures aligned with values of the nation’s in which we operate.
• Engage with operating companies and business divisions to build an environmental scanning system for the early detection and management of stakeholder issues.
• Collaborate with operating companies and business divisions to assure relationship building and corporate networking that will enhance the Group’s socio-political license to operate in each of its chosen markets.
• Monitor and keep MTN abreast of policy, legislative and regulatory developments, especially in relation to stakeholder management across the different stakeholder categories.
• Develop a programme to clarify the minimum requirements for planning, implementation, monitoring and reporting of stakeholder engagement training the leadership and key conduits (stakeholder category and relationship owners) in best practice stakeholder management.
• Manage compliance with Group Stakeholder Management Policy
• Responsible for regular reporting on stakeholder issues, relationships, and management thereof to the MTN leadership, as well as to stakeholders in the interest of transparency and building trust.
• Stay abreast of global developments in cooperation between the Private Sector, Public Sector and Civil Society and plan for MTN’s leadership to be represented adequately in the multilateral engagement.
• Work with Business Risk Management to identify, quantify and track political trends and developments that could pose long-term risk to MTN’s strategy execution

Requirements

Education:

• Degree in International Relations, Political Studies, Diplomacy, or related field. Postgraduate degree would be advantageous
• Relevant certification / accreditation / membership with professional body as required for role

Experience:

• Minimum 10 years senior management experience or more
• Minimum 5 years relevant sector/industry/area of specialisation (understanding emerging markets advantageous)
• Experience working in a medium to large organization
• Demonstrable experience of working in 3 or more countries in Africa and the Middle East

Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities
• Excellent project management and communication skills
• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute

Other:

• Regional and international travel may be required
• Fluent in English and Ability to communicate in French and other African languages would be advantageous