German & English Speaking Outbound Sales Ambassador at RMV Recruitment Solutions

Position Overview

• Our client is seeking two experienced, bilingual German- and English-speaking Outbound Sales Ambassadors to proactively engage with prospective and existing guests.
• The successful candidates will be responsible for promoting luxury travel experiences, understanding each guest’s individual preferences and converting qualified sales opportunities into confirmed bookings.
• This position operates within a multilingual, omni-channel contact centre environment and requires a consultative, relationship-driven sales approach. Candidates must be able to deliver highly personalised, white-glove service while consistently achieving sales, revenue and customer service targets.

Key Responsibilities

• Conduct proactive outbound sales calls to prospective and existing guests across international markets.
• Promote premium travel and cruise offerings in a professional, engaging and persuasive manner.
• Communicate with guests through telephone, email and digital communication platforms.
• Deliver personalised sales consultations aligned with luxury customer service standards.
• Build strong, trusted relationships with high-value guests.
• Identify guests’ travel preferences, lifestyle requirements, interests and future travel aspirations.
• Recommend tailored travel experiences based on each guest’s individual needs.
• Identify appropriate upselling and cross-selling opportunities.
• Convert leads, enquiries and outbound sales campaigns into confirmed bookings.
• Achieve and exceed individual sales targets, revenue objectives and service-related KPIs.
• Manage objections and influence purchasing decisions through consultative selling techniques.
• Respond professionally to guest queries, concerns and escalations.
• Maintain accurate and detailed guest information within the organisation’s CRM system.
• Ensure that all sales activities, communications and booking information are documented correctly.
• Collaborate with Marketing, Revenue and Operations teams on campaigns, promotions and strategic sales initiatives.
• Maintain comprehensive knowledge of products, destinations, itineraries and luxury travel trends.
• Provide guests with accurate, relevant and expert travel guidance.
• Share guest feedback, market information and sales insights with management.
• Contribute to continuous improvement initiatives within the sales and customer engagement environment.

Requirements
Minimum Requirements

• Matric or Grade 12 qualification.
• Fluency in both German and English, with excellent verbal and written communication skills.
• A minimum of three to five years’ experience in one or more of the following areas:
• Outbound sales
• Luxury travel
• Cruise sales
• Luxury hospitality
• Premium customer service
• Contact centre sales
• Proven experience achieving demanding sales targets and service KPIs.
• Demonstrated ability to close high-value sales.
• Experience engaging with premium or high-net-worth customers will be advantageous.
• Strong sales, negotiation and objection-handling capabilities.
• Experience working with CRM systems, sales platforms and omni-channel contact centre technology.
• Ability to manage detailed and potentially complex booking requirements accurately.
• Availability to work across international time zones and global markets when required.

Required Skills and Competencies

• Consultative selling
• Outbound sales
• Luxury customer service
• German and English communication
• Relationship building
• Lead conversion
• Sales negotiation
• Objection handling
• Upselling and cross-selling
• CRM administration
• Attention to detail
• Cultural awareness
• Customer needs analysis
• Target and KPI achievement
• Resilience and adaptability

Ideal Candidate Profile

• The ideal candidate is confident, polished and highly motivated, with a genuine passion for luxury travel and delivering exceptional guest experiences.
• You should be comfortable initiating outbound conversations, establishing rapport quickly and guiding guests through a personalised sales journey. You must be commercially driven without compromising the premium service experience expected within the luxury travel sector.

The successful candidate will demonstrate:

• A guest-first mindset.
• Strong listening and questioning skills.
• Professional and persuasive communication.
• The ability to influence decisions respectfully.
• Excellent interpersonal and relationship-management skills.
• High levels of accuracy and organisation.
• Resilience within a target-driven sales environment.
• The ability to work effectively with guests from different countries and cultures.
• A commitment to continuous learning and developing expert product knowledge.