Jobs at RMV Recruitment Solutions

The Opportunity

• Our client is seeking a highly organised, accurate and accountable Stock Controller to manage stock movement, inventory records, receiving, issuing and stock-control procedures across the lodge.
• The successful candidate must have previous stock-control experience gained specifically within the hospitality industry, preferably within a luxury lodge, safari lodge, hotel, resort or restaurant environment.
• The Stock Controller will work closely with the kitchen, food and beverage, housekeeping, maintenance, finance and lodge-management teams to ensure that stock is received, stored, issued and recorded accurately.
• This role requires an individual with excellent numerical ability, strong administrative skills and the confidence to investigate discrepancies and enforce stock-control procedures.

Key Responsibilities
Stock Management

• Take responsibility for the accurate control of stock across all lodge departments.
• Monitor food, beverage, housekeeping, maintenance, operating-equipment and general consumable stock.
• Maintain accurate stock records and ensure that all stock movements are documented.
• Monitor stock levels and identify shortages, overstocking and slow-moving items.
• Ensure that minimum and maximum stock levels are maintained.
• Conduct regular spot checks and scheduled stock counts.
• Assist with weekly and monthly inventory counts.
• Reconcile physical stock against system and manual stock records.
• Investigate stock discrepancies, variances, losses and unexplained movements.
• Report material stock variances to lodge and finance management.

Receiving and Verification

• Receive stock deliveries from suppliers.
• Verify delivered goods against purchase orders, invoices and delivery notes.
• Check quantities, quality, packaging, expiry dates and product specifications.
• Reject damaged, expired, incorrect or substandard goods in accordance with company procedures.
• Record all received stock accurately on the relevant system.
• Ensure that delivery documentation is signed and filed correctly.
• Communicate discrepancies to suppliers, purchasing personnel and lodge management.
• Coordinate the return or replacement of incorrect or damaged goods.

Stock Issuing

• Issue stock to the kitchen, bar, restaurant, housekeeping, maintenance and other departments.
• Ensure that all stock issued is supported by an authorised requisition.
• Record departmental stock issues accurately.
• Prevent unauthorised access to storerooms and stock areas.
• Monitor departmental usage and identify unusual consumption patterns.
• Follow up on incomplete, inaccurate or unauthorised requisitions.
• Ensure that emergency stock issues are properly recorded and approved.

Storeroom Management

• Maintain clean, organised and secure storerooms.
• Ensure that all stock is labelled, categorised and stored correctly.
• Apply first-in, first-out stock-rotation principles.
• Monitor expiry dates and identify items approaching expiry.
• Ensure that food, beverages, chemicals and maintenance products are stored separately and safely.
• Monitor storeroom temperatures and storage conditions where required.
• Restrict storeroom access to authorised employees.
• Ensure that storeroom keys and access controls are managed responsibly.
• Report pest-control, safety, security or maintenance concerns promptly.

Food and Beverage Stock Control

• Monitor food, beverage, wine, liquor and bar stock.
• Assist with bar, kitchen and cellar stock counts.
• Reconcile beverage issues, transfers, returns and breakages.
• Monitor high-value and high-risk stock items.
• Review wastage, spoilage, complimentary items and breakage reports.
• Assist with investigating food and beverage cost variances.
• Work closely with the Head Chef and F&B management team to monitor usage.
• Ensure that stock transfers between departments are properly recorded.
• Support portion-control and waste-reduction initiatives.

Purchasing and Supplier Coordination

• Assist with preparing stock orders based on approved levels and operational requirements.
• Monitor outstanding purchase orders and expected deliveries.
• Liaise with suppliers regarding delivery times, shortages and discrepancies.
• Support management in obtaining competitive pricing and suitable product alternatives.
• Maintain updated supplier and product information.
• Assist with reviewing supplier performance and delivery accuracy.
• Ensure that purchasing procedures and approval requirements are followed.

Systems and Administration

• Capture stock receipts, issues, transfers and adjustments accurately.
• Maintain complete and organised stock documentation.
• Process invoices, delivery notes, credit notes and supplier returns.
• Assist with invoice verification and three-way matching.
• Prepare stock reports, variance reports and usage reports.
• Maintain accurate filing systems for all stock-related documentation.
• Assist with month-end stock procedures and financial reconciliations.
• Provide supporting information for internal and external audits.
• Ensure that stock records are updated within the required timeframes.
• Protect confidential financial, supplier and company information.

Cost Control and Loss Prevention

• Support the lodge in maintaining approved stock and operating-cost targets.
• Identify potential stock losses, misuse, theft, over-ordering and wastage.
• Recommend improvements to stock-control procedures.
• Monitor high-value stock and sensitive inventory items closely.
• Ensure that write-offs and stock adjustments are properly authorised.
• Participate in investigations relating to stock shortages or irregularities.
• Promote accountability for stock usage across all departments.
• Assist management with implementing corrective controls.

Health, Safety and Compliance

• Ensure that stock is stored according to health, safety and hygiene requirements.
• Maintain safe storeroom access and clear walkways.
• Ensure that chemicals and hazardous materials are handled and stored correctly.
• Report expired, contaminated or damaged stock immediately.
• Ensure compliance with food-safety and environmental procedures.
• Follow all company policies relating to procurement, receiving and stock control.
• Support responsible waste-management and sustainability practices.

Requirements
Minimum Requirements

• Matric or Grade 12.
• A certificate or diploma in Stock Control, Purchasing, Hospitality Management, Finance, Supply Chain Management or a related field would be advantageous.
• At least three years’ relevant stock-control or inventory-management experience.
• Previous stock-control experience gained specifically within the hospitality industry is essential.
• Candidates without hospitality stock-control experience will not be considered.
• Previous experience within a luxury lodge, safari lodge, hotel, resort or restaurant environment would be highly advantageous.
• Experience controlling food, beverage, housekeeping and general operating stock.
• Experience conducting physical stock counts and investigating variances.
• Experience with receiving, issuing, purchasing and supplier documentation.
• Sound understanding of food and beverage stock-control procedures.
• Strong numerical and reconciliation skills.
• Good computer literacy, including Microsoft Excel and stock-management systems.
• Strong administrative and record-keeping capabilities.
• Willingness to relocate and reside on-site.
• Willingness to work according to the lodge’s structured work cycle.
• Ability to work weekends and public holidays when operationally required.
• A valid South African driver’s license would be advantageous.

Skills and Competencies

• High level of accuracy and attention to detail.
• Strong numerical and analytical ability.
• Excellent stock-reconciliation skills.
• Hospitality inventory-management knowledge.
• Strong planning and organisational ability.
• Effective administrative and filing skills.
• Ability to investigate and resolve discrepancies.
• Sound judgement and problem-solving ability.
• Confidence in enforcing stock-control procedures.
• Strong communication and interpersonal skills.
• Ability to work independently.
• Ability to collaborate with operational departments.
• High levels of integrity and accountability.
• Ability to handle confidential information.
• Ability to work under pressure and meet deadlines.
• Reliable, disciplined and methodical working style.

Ideal Candidate Profile

• The ideal candidate will be an experienced hospitality Stock Controller who understands the operational demands of a lodge, hotel or resort environment.
• They must be comfortable working with food, beverage, housekeeping, maintenance and operating-equipment stock and must understand how inaccurate stock control can affect service delivery, profitability and guest satisfaction.
• The successful candidate will be highly organised, trustworthy and willing to take ownership of inventory accuracy. They must have the confidence to question discrepancies, follow up on missing documentation and ensure that employees comply with established stock procedures.

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The Opportunity

• Our client is seeking an experienced, knowledgeable and guest-focused Head Ranger to lead the guiding department and oversee all safari and wildlife-related guest activities.
• The successful candidate will be responsible for maintaining exceptional guiding standards, managing and developing the ranger team, coordinating safari activities and ensuring that all guiding operations are conducted safely, professionally and in accordance with reserve and company requirements.
• This is a hands-on leadership role requiring an experienced guide who is passionate about conservation, guest education, employee development and delivering memorable safari experiences.

Key Responsibilities

Safari and Guiding Operations

• Lead and conduct professional game drives, guided walks and other approved wildlife activities.
• Ensure that all safari activities are conducted safely and according to lodge and reserve procedures.
• Maintain exceptional guiding, interpretation and guest-engagement standards.
• Coordinate daily game-drive schedules and allocate guides and vehicles.
• Monitor guest activity bookings, special requests and safari preferences.
• Ensure that guides are fully briefed regarding guest requirements and operational priorities.
• Adapt safari experiences according to guest interests, weather conditions and wildlife activity.
• Maintain a visible and professional presence within the lodge.
• Assist with VIP, repeat-guest and special-interest safari experiences.
• Ensure that all wildlife sightings are approached responsibly and respectfully.

Guiding Team Leadership

• Lead, supervise and support the lodge’s field-guide and ranger team.
• Allocate daily duties and safari responsibilities.
• Conduct departmental briefings, meetings and operational handovers.
• Prepare or assist with guide rosters, leave planning and shift allocation.
• Monitor the punctuality, conduct, appearance and performance of guides.
• Provide ongoing mentoring, coaching and practical field training.
• Evaluate guiding standards and identify development requirements.
• Support junior guides in developing their knowledge, confidence and guest-interaction skills.
• Promote teamwork, accountability and professional conduct.
• Address minor performance concerns and escalate serious matters to lodge management.

Guest Experience

• Welcome guests and provide professional safari briefings.
• Build positive relationships with guests while maintaining appropriate professional boundaries.
• Deliver accurate, engaging and age-appropriate wildlife interpretation.
• Tailor safari experiences according to guest expectations and interests.
• Respond professionally to guest concerns, complaints and activity-related requests.
• Ensure that guests understand relevant safety procedures before activities.
• Communicate special occasions, mobility concerns and guest preferences to the guiding team.
• Obtain guest feedback and use it to improve safari experiences.
• Work closely with lodge management and guest-relations teams to maintain a seamless guest journey.

Safety and Risk Management

• Take responsibility for the safe operation of guiding activities.
• Ensure that guides comply with reserve regulations and lodge safety procedures.
• Conduct pre-departure vehicle, equipment and safety checks.
• Ensure that first-aid kits, communication equipment and emergency supplies are available and maintained.
• Lead or support emergency responses involving guests, employees, vehicles or wildlife.
• Report incidents, near misses and safety concerns promptly.
• Maintain accurate incident and activity records.
• Ensure that guides operate only within the scope of their qualifications and authorisations.
• Participate in emergency drills and safety training.
• Promote a strong safety culture within the guiding department.

Vehicle and Equipment Management

• Monitor the condition, cleanliness and readiness of safari vehicles.
• Coordinate routine servicing, maintenance and repairs with the maintenance team.
• Ensure that vehicle defects are reported and addressed promptly.
• Maintain vehicle inspection and service records.
• Monitor fuel usage, mileage and vehicle allocations.
• Ensure that radios, binoculars, spotlights and other guiding equipment remain operational.
• Control the issuing and return of departmental equipment.
• Report damaged, missing or unsafe equipment.
• Assist with departmental stock counts and replacement planning.

Conservation and Environmental Responsibility

• Promote ethical wildlife-viewing practices.
• Support the reserve’s conservation objectives and environmental policies.
• Educate guests about local wildlife, ecology, conservation and community initiatives.
• Report injured animals, unusual wildlife behaviour, environmental damage or suspected illegal activity.
• Maintain respectful distances from wildlife and minimise unnecessary disturbance.
• Encourage environmentally responsible behaviour among guides and guests.
• Support wildlife-monitoring, conservation or research initiatives where required.
• Maintain current knowledge of reserve conditions, wildlife movements and environmental developments.

Reserve and Stakeholder Liaison

• Maintain professional relationships with reserve management, conservation teams and neighbouring lodge guides.
• Attend reserve meetings and guiding forums where required.
• Communicate relevant reserve updates to the guiding department.
• Ensure compliance with traversing, sighting and radio-communication protocols.
• Coordinate shared sightings professionally and respectfully.
• Report breaches of reserve procedures to the appropriate manager.
• Represent the lodge professionally within the wider reserve community.

Training and Development

• Conduct regular guiding assessments and practical training.
• Facilitate wildlife, birding, tracking, astronomy and interpretive-development sessions.
• Monitor the validity of guide qualifications, permits and supporting documents.
• Maintain departmental training and competency records.
• Assist guides with structured development plans.
• Support internal promotions and succession planning.
• Encourage guides to maintain current industry knowledge and professional standards.
• Identify external training or certification requirements.

Administration and Reporting

• Maintain accurate guide rosters, activity schedules and departmental records.
• Prepare daily, weekly and monthly guiding reports where required.
• Record vehicle usage, fuel consumption and maintenance concerns.
• Maintain copies of guide qualifications, licenses and permits.
• Prepare incident, guest-feedback and wildlife-activity reports.
• Assist with departmental budgeting and expenditure monitoring.
• Monitor guide uniforms, equipment and operational supplies.
• Attend operational and management meetings.
• Provide clear departmental handovers before roster breaks or leave periods.

Requirements
Minimum Requirements

• Matric or Grade 12.
• A recognised field-guiding qualification.
• FGASA qualification at an appropriate senior level for the position.
• Registered and legally permitted to guide within the relevant province and reserve environment.
• A valid professional driving permit.
• A valid South African driver’s license.
• Current first-aid certification.
• Relevant trails-guiding qualifications and authorisations would be highly advantageous.
• Appropriate firearm competency and guiding-related authorisations where required for the activities conducted.
• At least five years’ professional field-guiding experience.
• Previous experience guiding within a Big Five reserve is essential.
• Previous experience as a Head Ranger, Head Guide, Senior Field Guide or Assistant Head Guide is strongly preferred.
• Previous experience supervising and developing a guiding team.
• Strong knowledge of Southern African wildlife, ecology, conservation, birding and animal behaviour.
• Experience conducting professional game drives and guest briefings.
• Excellent spoken English and confident guest-engagement ability.
• Additional South African or international languages would be advantageous.
• Good administrative, reporting and computer skills.
• Willingness to live and work in a remote lodge environment.
• Willingness to work early mornings, evenings, weekends and public holidays according to the lodge roster.

Skills and Competencies

• Exceptional wildlife and ecological knowledge.
• Strong guiding and interpretive ability.
• Confident employee leadership.
• Guest-focused service delivery.
• Strong safety and risk-management awareness.
• Calm and decisive emergency response.
• Excellent communication and presentation skills.
• Coaching, mentoring and skills-development ability.
• Strong planning and organisational skills.
• Vehicle and equipment-management awareness.
• Professional radio communication.
• Sound judgement and problem-solving ability.
• Respect for wildlife, conservation and reserve protocols.
• High levels of integrity and accountability.
• Ability to remain calm under pressure.
• Professional appearance and conduct.
• Cultural awareness and emotional intelligence.
• Flexible and hands-on working approach.

Ideal Candidate Profile

• The ideal candidate will be a confident and experienced senior guide who combines excellent wildlife knowledge with strong leadership and guest-service ability.
• They must be comfortable leading from the front, conducting safari activities and supporting the guide team operationally. The successful candidate should be passionate about developing junior guides and maintaining consistently high standards across the department.
• They must understand that the role extends beyond wildlife knowledge and includes staff leadership, administration, safety management, vehicle oversight and close collaboration with the wider lodge-management team.

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The Opportunity

• An exciting opportunity is available for a professional, guest-focused and hands-on Food and Beverage Duty Manager to support the daily operation of the lodge’s restaurant, bar and guest dining services.
• The successful candidate will be responsible for supervising food and beverage service, coordinating front-of-house employees, maintaining service standards and ensuring that guests receive a memorable dining experience.
• This role requires someone who is confident interacting with guests, managing service periods, supporting employees and resolving operational concerns promptly and professionally.

Key Responsibilities
Food and Beverage Operations

• Supervise the daily operation of the restaurant, bar and guest dining areas.
• Ensure that all food and beverage services are delivered according to the lodge’s standards.
• Coordinate breakfast, lunch, dinner, high tea, bar and special dining services.
• Assist with planning and managing bush dinners, private dining experiences and special guest occasions.
• Ensure that all dining areas are clean, correctly set and prepared before each service.
• Monitor the presentation, timing and quality of food and beverage service.
• Liaise closely with the kitchen team to ensure effective communication and smooth service delivery.
• Ensure that guest dietary requirements, allergies and special requests are communicated accurately.
• Assist operationally during busy service periods when required.

Guest Relations

• Welcome guests and maintain a visible presence during food and beverage services.
• Engage professionally with guests and ensure that their dining experience meets or exceeds expectations.
• Respond promptly to guest requests, concerns and complaints.
• Resolve service-related issues professionally and escalate serious concerns to senior management.
• Record and communicate guest preferences to the relevant lodge departments.
• Assist with special occasions, celebrations, VIP arrangements and personalised dining experiences.

Staff Supervision

• Supervise waiters, bartenders and other front-of-house employees.
• Conduct daily briefings before meal and beverage services.
• Allocate duties and service sections to team members.
• Ensure that employees are correctly dressed, professionally presented and ready for duty.
• Monitor employee attendance, punctuality, performance and conduct.
• Assist with preparing staff rosters and coordinating shifts.
• Provide ongoing coaching, guidance and service training.
• Promote teamwork, accountability and professional conduct.
• Report performance, disciplinary or employee-relations concerns to senior management.

Stock and Cost Control

• Assist with food, beverage and operating-equipment stock control.
• Participate in daily, weekly and monthly stock counts.
• Monitor beverage usage, breakages, wastage and stock variances.
• Ensure that stock is stored securely and according to health and safety requirements.
• Assist with placing orders and monitoring stock levels.
• Receive and verify food and beverage deliveries where required.
• Ensure that bar and restaurant stock is issued and recorded correctly.
• Support management in achieving food and beverage cost-control targets.

Bar and Beverage Service

• Supervise bar operations and maintain appropriate beverage-service standards.
• Ensure that beverages are served correctly and professionally.
• Monitor bar stock, requisitions and daily controls.
• Assist with maintaining wine, beverage and cocktail service standards.
• Ensure that employees understand the lodge’s beverage menu and product offering.
• Promote responsible alcohol service.
• Ensure compliance with applicable liquor and operating requirements.

Administration and Reporting

• Complete daily handovers and food and beverage reports.
• Assist with cash-ups, point-of-sale reconciliations and guest-account queries.
• Record breakages, wastage, complimentary items and stock movements.
• Assist with maintaining menus, beverage lists and service documentation.
• Report maintenance, equipment and operational concerns promptly.
• Attend management and departmental meetings when required.
• Support senior management with general lodge duties and administration.

Health, Safety and Hygiene

• Ensure that restaurant, bar and service areas meet the required cleanliness and hygiene standards.
• Monitor food-handling and beverage-service procedures.
• Ensure compliance with health, safety, fire and emergency procedures.
• Report hazards, damaged equipment and maintenance concerns immediately.
• Ensure that employees use equipment safely and correctly.
• Support environmentally responsible lodge practices, including waste reduction and responsible resource usage.

Requirements
Minimum Requirements

• Matric or Grade 12.
• A certificate, diploma or qualification in Hospitality Management, Food and Beverage Management or a related field would be advantageous.
• At least two to three years’ food and beverage experience within a lodge, hotel, resort, restaurant or similar hospitality environment.
• Previous experience as an F&B Supervisor, Restaurant Supervisor, Duty Manager, Head Waiter or similar position.
• Experience within a luxury safari lodge or remote hospitality environment would be advantageous.
• Previous experience supervising front-of-house employees.
• Sound understanding of restaurant, bar and guest-service operations.
• Experience with food and beverage stock control, stock counts and cost management.
• Experience using a point-of-sale system.
• Basic computer literacy, including Microsoft Office.
• Strong guest-relations and complaint-resolution skills.
• Good written and verbal English communication skills.
• A valid South African driver’s license would be advantageous.
• Willingness to live on-site and work according to the lodge’s operational roster.
• Ability to work shifts, weekends, public holidays, early mornings and evenings.

Skills and Competencies

• Strong food and beverage service knowledge.
• Guest-focused and service orientated.
• Confident supervisory and leadership ability.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Effective planning and organisational ability.
• Stock-control and cost-awareness skills.
• Ability to remain calm under pressure.
• Professional appearance and conduct.
• Hands-on and solution-focused approach.
• Ability to manage multiple priorities during busy service periods.
• Strong teamwork and employee-development skills.
• Integrity, accountability and reliability.
• Cultural awareness and emotional intelligence.

Ideal Candidate Profile

• The ideal candidate will be an energetic, professional and hands-on food and beverage specialist who enjoys working directly with guests and employees.
• They must be able to lead service periods confidently, maintain high standards and support the team during busy operational periods. The successful candidate should be comfortable working within a remote lodge environment and willing to assist outside their immediate area of responsibility when operationally required.

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The Opportunity

• An exciting opportunity is available for an experienced, creative and hands-on Head Chef to take responsibility for the lodge’s kitchen operations and overall culinary offering.
• The successful candidate will lead the kitchen team, oversee menu planning and food preparation, maintain exceptional presentation and hygiene standards and ensure that guests receive a consistently memorable dining experience.
• This position requires a strong culinary leader who can balance creativity, guest satisfaction, staff development, stock control and food-cost management within a remote luxury lodge environment.

Key Responsibilities
Culinary Operations

• Take overall responsibility for the day-to-day operation of the lodge kitchen.
• Plan, prepare and oversee high-quality meals for lodge guests.
• Develop and maintain seasonal menus aligned with the lodge’s standards and guest expectations.
• Ensure consistency in food quality, presentation, portion control and service delivery.
• Supervise breakfast, lunch, high tea, dinner and special dining services.
• Coordinate bush dinners, private dining experiences, celebrations and special events.
• Ensure that all meals are prepared and served according to required timelines.
• Remain actively involved in food preparation and service during busy operational periods.
• Maintain high culinary standards across all guest and staff meals.

Menu Planning and Guest Requirements

• Design creative and varied menus suited to a luxury safari lodge environment.
• Incorporate fresh, seasonal and locally available ingredients where possible.
• Cater for dietary requirements, food allergies and guest preferences.
• Develop vegetarian, vegan, gluten-free and other specialist menu options where required.
• Liaise with front-of-house employees regarding guest requirements and special occasions.
• Ensure that dietary and allergy information is communicated clearly to the kitchen team.
• Adapt menus according to occupancy levels, available stock and operational requirements.
• Maintain accurate recipes, portion specifications and presentation standards.

Kitchen Team Leadership

• Lead, supervise and motivate the kitchen brigade.
• Allocate daily duties and ensure that employees understand their responsibilities.
• Conduct daily kitchen briefings and operational handovers.
• Assist with staff rosters, leave planning and shift allocation.
• Train and develop chefs, commis chefs and kitchen assistants.
• Monitor employee performance, productivity, conduct and presentation.
• Promote teamwork, accountability and professional kitchen discipline.
• Address minor performance concerns and escalate serious matters to senior management.
• Lead by example and maintain a calm, professional approach during busy services.
• Support succession planning and skills development within the kitchen team.

Food Cost and Stock Control

• Manage food costs in line with approved budgets and operational targets.
• Monitor portion sizes, wastage, spoilage and stock variances.
• Plan food purchases according to menus, occupancy forecasts and stock levels.
• Approve kitchen requisitions and assist with supplier orders.
• Receive and inspect food deliveries for quality, quantity and freshness.
• Conduct and oversee regular stock counts.
• Ensure that all food products are stored, labelled and rotated correctly.
• Implement effective first-in, first-out stock-control procedures.
• Maintain accurate stock, wastage and breakage records.
• Identify opportunities to improve cost efficiency without compromising quality.

Kitchen Hygiene and Compliance

• Maintain excellent food-safety, hygiene and sanitation standards.
• Ensure compliance with applicable health and safety requirements.
• Monitor kitchen cleaning schedules and ensure that all areas are maintained correctly.
• Ensure that fridges, freezers and storage areas are kept at the required temperatures.
• Maintain accurate temperature, cleaning and food-safety records.
• Ensure that all kitchen equipment is used safely and maintained correctly.
• Report equipment faults, hazards and maintenance concerns promptly.
• Ensure correct handling, storage and disposal of food products.
• Promote environmentally responsible practices and minimise unnecessary waste.
• Ensure that employees comply with uniform, grooming and personal-hygiene standards.

Guest Experience

• Engage professionally with guests when required.
• Obtain guest feedback and respond positively to culinary requests.
• Assist with creating personalised dining experiences for repeat, VIP and special-occasion guests.
• Handle food-related complaints promptly and professionally.
• Work closely with the F&B Duty Manager and lodge management team to maintain exceptional service standards.
• Ensure that each dining experience reflects the quality and character of the lodge.

Administration and Reporting

• Prepare kitchen reports, stock reports and food-cost information.
• Assist with kitchen budgets and expenditure monitoring.
• Maintain accurate supplier, ordering and delivery documentation.
• Support invoice checking and stock reconciliation.
• Prepare occupancy-based production plans.
• Attend departmental and management meetings when required.
• Provide clear operational handovers.
• Maintain recipe files, menus, training records and kitchen documentation.
• Report staffing, stock, equipment and operational concerns to lodge management

Requirements
Minimum Requirements

• Matric or Grade 12.
• A recognised culinary qualification from an accredited institution.
• At least five years’ professional culinary experience.
• Previous experience as a Head Chef, Executive Sous Chef, Senior Sous Chef or similar senior kitchen leader.
• Previous experience within a luxury lodge, safari lodge, boutique hotel, resort or high-end hospitality environment.
• Experience managing a kitchen team and supervising multiple levels of kitchen employees.
• Strong menu-planning, food-preparation and presentation skills.
• Proven experience with food-cost management, purchasing, stock control and waste reduction.
• Experience catering for dietary requirements, allergies and specialist menus.
• Sound knowledge of food hygiene, health and safety and kitchen compliance requirements.
• Strong administrative and reporting abilities.
• Computer literacy, including Microsoft Office.
• Ability to work under pressure and maintain consistent standards.
• Willingness to live on-site in a remote game-reserve environment.
• Willingness to work shifts, weekends, public holidays, early mornings and evenings.
• A valid South African driver’s license would be advantageous.

Skills and Competencies

• Strong culinary leadership.
• Menu development and recipe creation.
• Creative food presentation.
• Kitchen-team management and development.
• Food-cost and budget control.
• Stock management and purchasing.
• Strong planning and organisational ability.
• Exceptional attention to detail.
• Guest-focused service delivery.
• Problem-solving and decision-making.
• Ability to remain calm under pressure.
• Strong communication and interpersonal skills.
• High food-safety and hygiene awareness.
• Hands-on and solution-focused management style.
• Integrity, reliability and accountability.
• Flexibility and adaptability.

Ideal Candidate Profile

• The ideal candidate will be a passionate and experienced culinary professional who combines creativity with strong operational and financial discipline.
• They must be comfortable leading from the front, working alongside the kitchen team and taking ownership of all culinary standards. The successful candidate should be able to create memorable guest experiences while controlling costs, developing employees and maintaining excellent food-safety standards.
• This role is suited to someone who enjoys working in a remote lodge environment and understands the flexibility, commitment and teamwork required within luxury safari hospitality.

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Job Description

• My client is seeking a professional, service-driven C1 German-Speaking Experience Centre Ambassador to join their team in South Africa.
• This role is ideal for someone who enjoys delivering exceptional customer experiences, working in a fast-paced environment, and building strong relationships with clients and partners. The successful candidate will play an important role in supporting customers throughout their journey while ensuring every interaction reflects a high standard of professionalism and service.

Key Responsibilities

• Manage and coordinate all aspects of the customer journey, including bookings, enquiries and related support services
• Provide a high level of service to clients and partners via phone, video chat, email and live chat
• Build and maintain strong relationships with customers and key stakeholders
• Utilise internal systems effectively to deliver a personalised customer experience
• Act as a knowledgeable point of reference for services, systems and processes
• Provide feedback on service delivery processes and identify areas for improvement
• Work collaboratively with team members to maintain a positive and service-focused environment

Requirements

• Minimum 1 year contact centre experience highly preferred
• Fluent in spoken and written English and C1 German (essential)
• Tertiary qualification in C1 German
• Comfortable working with IT systems daily
• Previous exposure to Salesforce and Versonix Seaware would be advantageous
• Willing to work full-time rotational shifts, including weekends, to support international markets and time zones
• Strong general knowledge and curiosity about global destinations and cultures
• Must have the legal right to work in South Africa

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Position Overview

• Our client is seeking two experienced, bilingual German- and English-speaking Outbound Sales Ambassadors to proactively engage with prospective and existing guests.
• The successful candidates will be responsible for promoting luxury travel experiences, understanding each guest’s individual preferences and converting qualified sales opportunities into confirmed bookings.
• This position operates within a multilingual, omni-channel contact centre environment and requires a consultative, relationship-driven sales approach. Candidates must be able to deliver highly personalised, white-glove service while consistently achieving sales, revenue and customer service targets.

Key Responsibilities

• Conduct proactive outbound sales calls to prospective and existing guests across international markets.
• Promote premium travel and cruise offerings in a professional, engaging and persuasive manner.
• Communicate with guests through telephone, email and digital communication platforms.
• Deliver personalised sales consultations aligned with luxury customer service standards.
• Build strong, trusted relationships with high-value guests.
• Identify guests’ travel preferences, lifestyle requirements, interests and future travel aspirations.
• Recommend tailored travel experiences based on each guest’s individual needs.
• Identify appropriate upselling and cross-selling opportunities.
• Convert leads, enquiries and outbound sales campaigns into confirmed bookings.
• Achieve and exceed individual sales targets, revenue objectives and service-related KPIs.
• Manage objections and influence purchasing decisions through consultative selling techniques.
• Respond professionally to guest queries, concerns and escalations.
• Maintain accurate and detailed guest information within the organisation’s CRM system.
• Ensure that all sales activities, communications and booking information are documented correctly.
• Collaborate with Marketing, Revenue and Operations teams on campaigns, promotions and strategic sales initiatives.
• Maintain comprehensive knowledge of products, destinations, itineraries and luxury travel trends.
• Provide guests with accurate, relevant and expert travel guidance.
• Share guest feedback, market information and sales insights with management.
• Contribute to continuous improvement initiatives within the sales and customer engagement environment.

Requirements
Minimum Requirements

• Matric or Grade 12 qualification.
• Fluency in both German and English, with excellent verbal and written communication skills.
• A minimum of three to five years’ experience in one or more of the following areas:
• Outbound sales
• Luxury travel
• Cruise sales
• Luxury hospitality
• Premium customer service
• Contact centre sales
• Proven experience achieving demanding sales targets and service KPIs.
• Demonstrated ability to close high-value sales.
• Experience engaging with premium or high-net-worth customers will be advantageous.
• Strong sales, negotiation and objection-handling capabilities.
• Experience working with CRM systems, sales platforms and omni-channel contact centre technology.
• Ability to manage detailed and potentially complex booking requirements accurately.
• Availability to work across international time zones and global markets when required.

Required Skills and Competencies

• Consultative selling
• Outbound sales
• Luxury customer service
• German and English communication
• Relationship building
• Lead conversion
• Sales negotiation
• Objection handling
• Upselling and cross-selling
• CRM administration
• Attention to detail
• Cultural awareness
• Customer needs analysis
• Target and KPI achievement
• Resilience and adaptability

Ideal Candidate Profile

• The ideal candidate is confident, polished and highly motivated, with a genuine passion for luxury travel and delivering exceptional guest experiences.
• You should be comfortable initiating outbound conversations, establishing rapport quickly and guiding guests through a personalised sales journey. You must be commercially driven without compromising the premium service experience expected within the luxury travel sector.

The successful candidate will demonstrate:

• A guest-first mindset.
• Strong listening and questioning skills.
• Professional and persuasive communication.
• The ability to influence decisions respectfully.
• Excellent interpersonal and relationship-management skills.
• High levels of accuracy and organisation.
• Resilience within a target-driven sales environment.
• The ability to work effectively with guests from different countries and cultures.
• A commitment to continuous learning and developing expert product knowledge.

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The Opportunity

• An exciting opportunity is available for an experienced, hands-on and guest-focused Deputy Lodge Manager to support the Lodge Manager with the overall operation of a luxury safari lodge.
• The Deputy Lodge Manager will assist in overseeing daily lodge operations, guest services, food and beverage, housekeeping, front office, staff management and general administration.
• The successful candidate must be a visible and approachable leader who is comfortable working across departments, interacting with guests and stepping into the Lodge Manager’s responsibilities when required.
• This position is ideally suited to a hospitality professional who has gained supervisory or junior management experience within a luxury lodge, boutique hotel, resort or similar guest-focused environment and is ready to progress into a broader operational management role.

Key Responsibilities
Lodge Operations

• Support the Lodge Manager with the efficient day-to-day running of the lodge.
• Assist in coordinating the activities of the front office, housekeeping, food and beverage, maintenance, guiding and administrative departments.
• Ensure that all operational areas are prepared and maintained according to the lodge’s standards.
• Conduct regular operational checks throughout the lodge and guest areas.
• Identify service, maintenance or operational concerns and ensure that corrective action is taken promptly.
• Assume responsibility for the lodge operation when the Lodge Manager is unavailable or off duty.
• Assist with managing guest arrivals, departures, special occasions and VIP arrangements.
• Ensure that departmental handovers and management reports are completed accurately.

Guest Experience

• Maintain a visible management presence and engage with guests throughout their stay.
• Welcome guests and ensure that they receive a professional, personalised and memorable lodge experience.
• Monitor guest satisfaction and respond promptly and professionally to requests, concerns or complaints.
• Assist with coordinating guest itineraries, meals, game drives, activities and special arrangements.
• Ensure that guest preferences, dietary requirements and special requests are communicated to the relevant departments.
• Build positive relationships with guests while maintaining appropriate professional boundaries.
• Support the team in consistently exceeding guest expectations.

Food and Beverage Operations

• Assist with supervising restaurant, bar, dining and beverage operations.
• Ensure that meal services, beverage service and guest dining experiences meet the required standards.
• Monitor food presentation, service delivery, cleanliness and staff readiness.
• Work closely with the kitchen and front-of-house teams to ensure effective communication and service coordination.
• Assist with stock control, beverage management, ordering and minimising unnecessary waste.
• Support special dining experiences, bush dinners, events and private guest functions where required.
• Ensure compliance with hygiene, food safety and responsible service standards.

Housekeeping and Front Office

• Support the housekeeping team in maintaining excellent cleanliness, presentation and room-readiness standards.
• Conduct guest-room and public-area inspections where required.
• Assist with front-office operations, reservations, check-ins, check-outs and guest account queries.
• Ensure that guest information and operational records are captured accurately.
• Monitor room allocations and communicate occupancy requirements to the relevant departments.
• Assist with resolving booking, billing or guest-service discrepancies.

Staff Leadership and Development

• Assist with supervising, motivating and supporting lodge employees across all operational departments.
• Allocate duties and ensure that employees understand their responsibilities and daily priorities.
• Lead by example and promote professionalism, teamwork and accountability.
• Assist with staff induction, training, coaching and performance management.
• Monitor staff attendance, conduct, productivity and presentation.
• Assist with preparing staff rosters and coordinating leave schedules.
• Address minor employee concerns and escalate serious disciplinary or performance matters to senior management or Human Resources.
• Support a respectful and inclusive working environment.
• Encourage ongoing service training and skills development.

Financial and Administrative Support

• Assist the Lodge Manager with budget monitoring, cost control and operational expenditure.
• Support stock counts, purchasing, invoice verification and supplier administration.
• Monitor departmental expenses and identify opportunities to improve cost efficiency.
• Assist with managing cash-ups, guest accounts and financial reconciliations where required.
• Prepare or contribute to daily, weekly and monthly operational reports.
• Maintain accurate administrative records and lodge documentation.
• Support payroll-related administration, timesheets and employee records where required.
• Ensure that company procedures and internal controls are followed.

Health, Safety and Compliance

• Ensure that lodge operations comply with applicable health, safety, hygiene and environmental requirements.
• Assist with implementing emergency, fire, evacuation and incident-management procedures.
• Report hazards, maintenance concerns and security risks promptly.
• Ensure that employees follow the lodge’s safety procedures and operating standards.
• Support environmentally responsible practices and the responsible use of water, energy and other resources.
• Maintain guest and company confidentiality at all times.

Requirements

Minimum Requirements

• Matric or Grade 12.
• A hospitality management diploma, degree or relevant tertiary qualification would be advantageous.
• At least three to five years’ experience within the hospitality industry.
• Previous supervisory, assistant management or duty management experience within a lodge, hotel, resort or similar hospitality environment.
• Previous experience within a luxury safari lodge or remote lodge environment would be highly advantageous.
• Strong operational understanding of guest services, housekeeping, front office and food and beverage.
• Proven experience supervising and motivating hospitality employees.
• Strong guest-relations and complaint-resolution skills.
• Sound administrative, reporting and basic financial-management capabilities.
• Computer literacy, including experience using Microsoft Office and hospitality-related systems.
• A valid South African driver’s license.
• Willingness and ability to work flexible hours, weekends, public holidays and split shifts according to operational requirements.
• Willingness to reside on-site in a remote game-reserve environment.

Skills and Competencies

• Strong operational leadership.
• Exceptional guest-service orientation.
• Professional and confident communication.
• Staff supervision and team development.
• Problem-solving and decision-making.
• Conflict and complaint resolution.
• Planning and organisational ability.
• Attention to detail.
• Financial and stock-control awareness.
• Ability to remain calm under pressure.
• Cultural awareness and emotional intelligence.
• Flexibility and adaptability.
• High levels of integrity, accountability and confidentiality.
• A hands-on and solution-focused management approach.

Ideal Candidate Profile

• The ideal candidate will be a mature, dependable and energetic hospitality professional who enjoys being actively involved in lodge operations.
• The successful candidate must be comfortable engaging with guests, supporting employees, resolving operational challenges and assisting wherever required. They must be able to balance guest satisfaction, staff leadership, cost control and service standards within a demanding remote lodge environment.
• This role requires someone who is not office-bound and who is prepared to be visible and involved across all lodge departments.

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The Opportunity

• Our client is seeking an experienced, hands-on Maintenance Supervisor to oversee the upkeep, repair and preventative maintenance of the lodge’s guest accommodation, public areas, staff facilities, equipment and general infrastructure.
• The successful candidate must have previous maintenance experience gained within a hospitality, safari lodge, hotel, resort, guesthouse, estate or similar property environment.
• This position requires a versatile maintenance professional who can identify problems quickly, complete repairs efficiently and supervise maintenance employees or contractors where required.
• The Maintenance Supervisor must understand the importance of completing maintenance work discreetly and professionally without negatively affecting the guest experience.

Key Responsibilities
General Maintenance

• Oversee the daily maintenance requirements of the lodge.
• Conduct routine inspections of guest rooms, public areas, staff accommodation and operational facilities.
• Complete general repairs and maintenance tasks promptly and professionally.
• Attend to maintenance requests received from lodge departments.
• Prioritise urgent faults that could affect guest comfort, safety or lodge operations.
• Ensure that maintenance work is completed with minimal disruption to guests.
• Monitor the condition of lodge buildings, fixtures, fittings and equipment.
• Maintain guest-facing areas according to the required luxury hospitality standards.
• Provide practical support across departments when operationally required.

Preventative Maintenance

• Develop and maintain a structured preventative maintenance programme.
• Schedule regular inspections, servicing and maintenance of lodge equipment and infrastructure.
• Maintain maintenance checklists and service records.
• Identify potential faults before they develop into operational emergencies.
• Monitor recurring maintenance concerns and recommend permanent solutions.
• Ensure that equipment is serviced according to manufacturer recommendations.
• Plan maintenance work according to occupancy levels and operational requirements.
• Assist management with long-term maintenance planning and property improvements.

Electrical and Plumbing Maintenance

• Attend to minor electrical faults, including lighting, plugs, switches and basic equipment problems.
• Identify electrical concerns requiring the services of a qualified contractor.
• Complete minor plumbing repairs, including leaking taps, pipes, toilets and drains.
• Monitor water-pressure, water-storage and water-supply systems.
• Assist with the maintenance of pumps, geysers and related equipment.
• Report serious electrical or plumbing risks immediately.
• Ensure that all work is completed safely and within the candidate’s level of competence.

Equipment and Infrastructure

• Monitor and maintain kitchen, laundry, housekeeping and lodge operating equipment.
• Assist with the maintenance of generators, pumps, refrigeration and water systems.
• Monitor backup power systems and report faults promptly.
• Inspect doors, windows, locks, roofing, flooring and structural fittings.
• Complete minor carpentry, painting, tiling and building repairs.
• Monitor staff accommodation and back-of-house facilities.
• Maintain workshop tools and equipment in safe working condition.
• Ensure that tools are stored securely and issued responsibly.
• Maintain accurate equipment and asset records where required.

Guest-Room and Public-Area Maintenance

• Conduct regular inspections of guest rooms and suites.
• Attend to reported faults before guest arrival wherever possible.
• Ensure that bathrooms, lighting, air-conditioning, fans and fittings remain operational.
• Maintain decks, pathways, railings, furniture and external guest areas.
• Support housekeeping with room-maintenance inspections.
• Respond professionally and discreetly to maintenance issues in occupied rooms.
• Ensure that repaired areas are left clean, neat and guest-ready.
• Communicate repair progress to the relevant lodge department.

Grounds and External Areas

• Assist with maintaining pathways, roads, fences and external structures.
• Monitor water drainage and erosion concerns.
• Support the upkeep of gardens and landscaped areas where required.
• Check external lighting, signage and safety features.
• Identify environmental or wildlife-related damage to lodge infrastructure.
• Ensure that waste and maintenance materials are disposed of responsibly.
• Support environmentally responsible maintenance practices.
• Assist with seasonal preparation and weather-related maintenance.

Team Supervision

• Supervise maintenance employees and allocate daily duties.
• Conduct daily maintenance briefings and operational handovers.
• Monitor work quality, productivity and completion times.
• Provide practical guidance and skills training to maintenance employees.
• Ensure that staff follow safety procedures and use tools correctly.
• Assist with staff rosters, attendance and leave planning.
• Report employee-performance or conduct concerns to lodge management.
• Promote teamwork, accountability and professional standards.
• Coordinate external contractors and monitor the quality of their work.

Contractor and Supplier Management

• Obtain quotations for repairs, servicing and maintenance supplies where required.
• Liaise with approved contractors and suppliers.
• Coordinate contractor access to the lodge.
• Ensure that contractors comply with lodge security and safety procedures.
• Monitor contractor work and report quality concerns.
• Verify that contracted work has been completed satisfactorily.
• Maintain records of quotations, service reports and warranties.
• Assist management with evaluating repair-versus-replacement decisions.

Stock and Cost Control

• Monitor maintenance stock, tools, spare parts and consumables.
• Maintain minimum stock levels for frequently used maintenance items.
• Record the issuing and use of tools and supplies.
• Assist with regular maintenance stock counts.
• Prevent unnecessary wastage, loss or misuse of materials.
• Obtain approval before completing significant purchases or repairs.
• Assist with preparing maintenance budgets and expenditure reports.
• Identify cost-effective solutions without compromising safety or quality.
• Maintain accurate records of purchases, repairs and maintenance costs.

Health, Safety and Compliance

• Ensure that maintenance activities comply with health and safety requirements.
• Identify and report hazards immediately.
• Ensure that tools, chemicals and equipment are stored safely.
• Maintain clear emergency exits, pathways and access areas.
• Assist with fire-equipment checks and emergency procedures.
• Support generator, electrical and water-system emergency responses.
• Ensure that employees use suitable personal protective equipment.
• Report incidents, injuries and safety concerns to management.
• Assist with health and safety inspections and corrective actions.
• Promote responsible water and energy usage throughout the property.

Administration and Reporting

• Maintain an accurate maintenance log.
• Record completed, outstanding and recurring maintenance matters.
• Prepare daily and weekly maintenance updates.
• Maintain preventative maintenance schedules.
• Keep service records, warranties and contractor documentation.
• Report urgent operational risks to lodge management.
• Provide clear handovers before days off or roster changes.
• Assist with asset registers and equipment records.
• Attend operational and management meetings when required.

Requirements
Minimum Requirements

• Matric or Grade 12.
• A relevant technical, electrical, plumbing, building, mechanical or maintenance qualification would be advantageous.
• At least three years’ general maintenance experience.
• Previous maintenance experience gained within a hospitality, lodge, hotel, resort, guesthouse, estate or similar environment is essential.
• Candidates without relevant property or hospitality maintenance experience may not be considered.
• Experience maintaining guest accommodation and public areas.
• Practical knowledge of basic plumbing, electrical work, carpentry, painting and general repairs.
• Experience with pumps, generators, water systems or lodge equipment would be advantageous.
• Previous supervisory or team-leadership experience would be advantageous.
• Ability to diagnose faults and complete repairs efficiently.
• Basic computer and maintenance-administration skills.
• Strong health and safety awareness.
• A valid South African driver’s license is required.
• Willingness to relocate and reside on-site.
• Willingness to work weekends, public holidays and after-hours call-outs when required.
• Ability to work within a remote lodge environment.

Skills and Competencies

• Strong practical maintenance ability.
• Fault finding and problem-solving.
• Preventative maintenance planning.
• Staff supervision and task allocation.
• Health and safety awareness.
• Strong attention to detail.
• Good planning and organisational ability.
• Ability to prioritise urgent work.
• Cost and stock-control awareness.
• Contractor coordination.
• Professional communication.
• Ability to work independently.
• Ability to remain calm during emergencies.
• Reliable and accountable work ethic.
• Hands-on and solution-focused approach.
• Respect for guest privacy and service standards.
• Flexibility and adaptability.

Ideal Candidate Profile

• The ideal candidate will be a dependable and practical maintenance professional who understands the standards required within a guest-focused hospitality environment.
• They must be comfortable completing a broad range of maintenance tasks and must be willing to work alongside the team rather than only supervising from a distance.
• The successful candidate will take pride in maintaining the property, resolving problems promptly and ensuring that guest comfort and safety are protected at all times.
• Experience within a remote lodge or safari environment would be particularly beneficial.

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Position Overview

• Our client is seeking an experienced, bilingual German- and English-speaking Guest Relations Specialist to serve as a key link between guests and internal operational teams.
• The successful candidate will manage guest enquiries, pre- and post-travel concerns, service recovery matters and escalated complaints. This position requires a calm, empathetic and solutions-focused professional who can protect the organisation’s premium reputation while delivering fair and efficient resolutions.
• The role involves collaboration with both operational and corporate departments to ensure that guest concerns are thoroughly investigated, appropriately resolved and accurately documented.

Key Responsibilities

• Serve as the primary corporate point of contact for guest enquiries, concerns, complaints and feedback.
• Manage pre- and post-travel guest relations matters professionally and efficiently.
• Investigate guest complaints, service incidents and escalated concerns.
• Resolve service recovery cases with empathy, diplomacy and sound judgement.
• Communicate clearly with guests throughout the investigation and resolution process.
• Collaborate with internal operational, hospitality, marketing, legal and customer service departments.
• Liaise with relevant shoreside and onboard teams to gather information and resolve guest concerns.
• Ensure that all resolutions are fair, consistent and aligned with organisational policies.
• Monitor guest satisfaction surveys, reviews and Net Promoter Score data.
• Identify recurring guest concerns, service trends and opportunities for improvement.
• Maintain complete and accurate records of guest interactions, investigations, outcomes and follow-up actions.
• Capture and update all relevant information on the company’s CRM system.
• Draft professional and personalised correspondence to guests.
• Prepare apology letters, resolution reports and communication relating to goodwill gestures.
• Maintain a strong working knowledge of booking procedures, service policies and operational processes.
• Follow up with guests and internal stakeholders to ensure that agreed actions have been completed.
• Protect the organisation’s luxury service standards and brand reputation.
• Provide constructive feedback and recommendations to improve the overall guest experience.
• Handle confidential and sensitive guest information with professionalism.
• Manage multiple cases and priorities within a fast-paced, detail-oriented environment.

Requirements

• Matric or Grade 12 qualification.
• A minimum of three to five years’ contact centre experience.
• Fluency in both German and English, including strong written and verbal communication skills.
• Relevant experience within customer service, guest relations, travel, tourism, hospitality or a similar service-driven industry.
• Experience resolving customer complaints, escalations or service recovery cases.
• Strong administrative and professional correspondence-writing skills.
• Experience using CRM systems and Microsoft Office applications.
• Salesforce experience will be advantageous.
• A hospitality, travel or tourism qualification will be advantageous.
• Availability to work various shifts.
• Willingness and availability to work on public holidays when scheduled.

Required Skills and Competencies

• Fluent German and English communication
• Guest relations
• Complaint resolution
• Service recovery
• Customer escalation management
• Conflict resolution
• Emotional intelligence
• Empathy and diplomacy
• Professional correspondence
• Problem-solving
• Investigation and case management
• CRM administration
• Salesforce
• Microsoft Office
• Stakeholder management
• Attention to detail
• Time management
• Multitasking
• Cultural awareness
• Luxury customer service

Ideal Candidate Profile

• The ideal candidate is emotionally intelligent, diplomatic and highly professional. You should be able to listen carefully, investigate concerns objectively and communicate resolutions in a manner that leaves guests feeling heard, respected and fairly treated.

You will be suited to this opportunity if you:

• Remain calm and professional when managing difficult or emotional interactions.
• Communicate fluently and confidently in both German and English.
• Can write polished, personalised and grammatically accurate guest correspondence.
• Apply empathy without losing sight of company policies and operational realities.
• Take ownership of guest concerns from initial contact through to final resolution.
• Work accurately when managing several complex cases simultaneously.
• Build effective relationships with internal stakeholders across different departments.
• Are comfortable working within a structured, shift-based contact centre environment.
• Have a genuine passion for luxury hospitality and exceptional guest experiences.

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Job Description

• Receive and action deals efficiently within the required turnaround time, ideally within 3 hours of receipt.
• Capture and create deals accurately on the company’s operations system.
• Ensure that each deal is captured with all relevant and required supporting documentation.
• Double-check all captured deals to identify and correct any errors before submission.
• Maintain up-to-date knowledge of relevant bank criteria and documentation requirements.
• Prioritise urgent deals, especially those linked to 72-hour clauses.
• Proactively follow up on missing information and documentation to ensure deals are processed as efficiently as possible.
• Liaise continuously with the Sales Fulfilment team regarding queries, missing documents, or deal-related updates.
• Maintain a high level of accuracy, confidentiality, and professionalism when working with client and deal information.
• Support the broader administration team where required.

Requirements

• Matric / Grade 12 / NQF Level 4.
• A diploma or certificate in administration would be advantageous but is not essential.
• Newly matriculated or recently graduated candidates are welcome to apply.
• 1–2 years of relevant administration or data capturing experience would be beneficial, but the client is open to junior candidates with strong potential.
• Computer literacy is essential.
• Experience working on CAM would be advantageous.
• Experience in the mortgage origination industry would be beneficial.
• Strong attention to detail.
• Good administrative and organisational skills.
• Ability to work accurately under pressure.
• EE candidates will be preferred.

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Position Overview

• Our client is seeking a fluent Italian-speaking Customer Service & Sales Representative to assist international customers with travel-related enquiries.
• The successful candidate will provide customer support in both Italian and English across various communication channels. Responsibilities will include assisting customers with pre- and post-travel queries, managing reservations, resolving complaints and providing accurate information within a demanding and time-sensitive contact centre environment.
• The position requires excellent communication skills, strong computer literacy and the ability to deliver professional customer service while meeting required service levels and performance targets.

Key Responsibilities

• Provide professional customer service and sales support in Italian and English.
• Assist international customers with pre- and post-travel enquiries.
• Respond to customer queries relating to bookings, reservations and travel arrangements.
• Handle inbound and outbound voice calls in both Italian and English.
• Manage written customer correspondence when required.
• Use reservation, customer relationship management and internal operating systems accurately.
• Assist customers with complaints and provide suitable resolutions in accordance with company procedures.
• Explain products, services, booking conditions and applicable processes clearly.
• Maintain accurate and complete customer records.
• Meet required service-level agreements and individual performance targets.
• Achieve expected Key Performance Indicators relating to quality, productivity, attendance and customer satisfaction.
• Escalate complex customer enquiries to the appropriate department when necessary.
• Remain professional and customer-focused when dealing with demanding or time-sensitive situations.
• Participate fully in the required product and systems training.
• Comply with all company policies, procedures and data-protection requirements.

Requirements
Minimum Requirements

• Native-level verbal and written fluency in Italian is essential.
• Advanced Italian proficiency may be considered, subject to a language assessment.
• Strong verbal and written English communication skills.
• Must currently reside in South Africa.
• Must hold a valid South African identity document or permanent residence permit.
• Previous customer service or contact centre experience is preferred.
• Excellent computer literacy and technical aptitude.
• Ability to learn and navigate multiple computer systems.
• Strong problem-solving and complaint-resolution skills.
• Ability to work in a demanding, dynamic and time-sensitive environment.
• Willingness and flexibility to work European operating hours.
• Availability to work on South African public holidays when operationally required.
• Clear criminal record.
• Availability to commence employment on 03 August 2026.

Remote Working Requirements

• As this is a fully remote position, candidates must have a suitable and professional home-working environment.

Applicants must have:

• A reliable fibre internet connection or stable fixed ADSL connection.
• Minimum internet speed of 20 Mbps upload and 20 Mbps download.
• A fixed-line internet solution at their own cost.
• A suitable backup power or UPS solution to maintain internet connectivity during electricity outages.
• A quiet, secure and professional workspace.
• The ability to work without interruption during scheduled shifts.
• Wireless, mobile data and similar non-fixed internet connections will not be accepted.

Working Hours and Shift Requirements

• Full-time permanent employment.
• 40 working hours per week.
• Approximately 8.5 hours per shift, inclusive of lunch and scheduled breaks.
• Monday to Friday during European operating hours.
• Public holidays may form part of the operating schedule.
• Working hours may change according to operational requirements.

Remuneration and Benefits

The successful candidate will receive:

• R190,000 Cost to Company per annum.
• Eleven weeks of fully paid product and systems training.
• A R4,000 monthly shift incentive after successful completion of the four-month probation period.
• Company-paid medical health insurance after successful completion of probation.
• Permanent remote employment.
• Exposure to an international customer service environment.
• Comprehensive product, systems and process training.

Ideal Candidate Profile

• The ideal candidate will be customer-focused, technically confident and able to communicate fluently and professionally in both Italian and English.
• They should be comfortable working independently from home while remaining accountable for attendance, performance and service delivery. The role will suit someone who remains calm under pressure, enjoys assisting customers and can manage multiple systems and enquiries accurately.