Global Back-Office Specialist, Customer Fulfillment at Relx

Responsibilities

• Ensure all rate cards are accurately populated and maintained across relevant systems to support business needs and pricing strategies.
• Maintain CPQ rules to ensure pricing logic is accurate, consistent, and aligns with business policies.
• Manage the setup and administration of promotional offers, ensuring timely and accurate execution.
• Collaborate with global digital support teams to define and implement system requirements for projects impacting Fulfillment and local segment leads (e.g., LNAI migration, global platform upgrades).
• Provide ongoing support and expertise for system integration projects, ensuring seamless alignment between segment business needs and global strategies.
• Identify opportunities to streamline and optimize pricing and back-office processes, driving efficiency and accuracy.
• Partner with global teams to ensure consistency in pricing systems and processes while addressing unique segment-specific needs.
• Maintain meticulous records of dates & actions taken for metrics and audit purposes

Requirements

• BS/BA with 5-7 years of experience or equivalent in pricing, order-to-cash, or related operations.
• Strong understanding of business operations and pricing strategies.
• Preferred expertise in CPQ maintenance, pricing tools, and rate card administration.
• Excellent communication and interpersonal skills with an ability to influence and drive initiatives across teams.
• Strong project management skills, with experience in system integration and change management.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.