Global Head of Network and Voice at Collinson

Purpose of the role:

The role of the Global Head of Network and Voice is to lead team of network and voice technical professionals across the globe, delivering a global internal network with accountability for all WAN, LAN, with infrastructure to our internal clients and end users, and providing voice technology platforms to our internal and external clients. Delivering on our strategy of network simplification removal of MPLS technologies, the role will drive the completion of this programme and ensure compliant operation and implement and ensuring operational excellence.

Roles and responsibilities:

•  Delivery of global operations network services and voice platforms, servicing all Collinson offices and customer contact centre voice platforms
•  Lead transformation of our global network and voice platforms
•  Ownership of SLA management, operational reporting and service reviews to senior internal and external stakeholders
•  Accountability for the security and resiliency of our global network
•  Work with key internal customers to create and deliver internal product roadmaps utilising and driving the most out of existing technologies, highlighting and providing future
•  Provide operational monitoring, KPI and incident management of our internal and customers Infrastructure
•  Lead guidance and direction in implementing next generation monitoring and alerting tools to deliver improved operational efficiencies, response times and automation
•  Implement resiliency measures to improve our global network
•  Provide management of third party support providers

Skills and requirements:

•  Extensive experience of network design, strategy and delivery
•  15+ years working managing network and voice operations
•  Experience of managing large global teams and third party managed service providers
•  Experience with client engagements, contractual, commercial and process and service design work, including good understanding of client and project financial management.
•  Strong transformational experience, with a bias to service improvement, digital acceleration, process re-design and optimisation and cost savings.
•  Network architecture
•  Build/design operational experience of meraki, aruba, cisco networking, juniper, fortigate as a minimum
•  Ability to show initiative and to work independently
•  Ability to thrive in a fast moving and changing environment
•  AWS Connect, Avaya, Freshdesk, MS Teams telephony
•  Proactive management style.
•  Experience in network and organisation design