Global Service Desk Agent at Innovation Group South Africa

Description    

•  The Service Desm, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Agent escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. Troubleshootink Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking systeg basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.

Key Responsibilities    

•  A minimum of 2 years as a Service Desk agent (multi-faceted call centre)
•  Intermediate to advanced knowledge of Microsoft Office
•  Support for computer hardware and any authorized desktop software
•  Exceptional written and oral communication skills
•  Exceptional interpersonal skills, with a focus on listening and questioning skills
•  Support for computer hardware and any authorized desktop software
•  Ability to provide technical support over the phone; good phone skills, professional demeanour, previous customer service experience strongly desired.