Global Service Team Member - System Integration Developer 1 at Sappi

Job Overview: 

The System Integration Developer is a Member of the Global eBusiness B2B team, providing development and technical support for customer facing platforms, systems, and applications, including Customer Relationship Management, EDI and B2B Integration, API Management and web content management. The role will work to support major projects, working with cross functional business teams and the Global Service Team Lead to formulate functional and business roadmaps and deployment schedules. 

Responsibilities: 

• Provide Regional and Global technical support to insure optimal utilization, performance, and reliability of relative applications and systems. 
• Serve as primary point of contact for eBusiness B2B customer issues and requests and provide timely responses to escalations. 
• Work closely with internal and external business partners and stakeholders, Business Process Owners / Engineers, IT operations, and regional and global applications teams to design, build and test solutions in support of prioritized business initiatives. 
• Translate business requirements into technical requirements to deliver solutions that meet business objectives and expectations.  
• Accurately record work activities and time spent in a Time Management System on a regular basis. 
• Follow proper governance, incident, and change management procedures and meet pre-defined KPIs for work estimation accuracy, incident closure, and on time delivery. 
• Participate in regular project status and performance review meetings with Global Service Team Lead. 
• Manage small sized projects typically less than 12 months in length, and limited in scope and reach to the individual, the eBusiness B2B team and/or single business stakeholder. 
• Report notable work activities, project status, and major incidents to Global Service Team Lead on a weekly basis. 
• Support and align goals and activities with Global Sappi vision. 
• Understand and adhere to Sappi’s Code of Ethics. 
• Comply with global security and internal audit practices and requests to ensure all solutions meet security and data privacy guidelines to protect employees and Sappi’s business interests. 

Qualifications: 

• Minimum Bachelor’s Degree or equivalent qualification in Computer Science or Information Management or equivalent work experience 
• Demonstrates deep knowledge and understanding of relevant applications and technologies 
• Ability to multitask and manage workload with minimal supervision. 
• Excellent Communication Skills, both verbal and written. 
• Excellent problem solving and customer service skills 
• Ability to work flex schedules as needed to support a global organization 
• Must be able to work well with people from many different backgrounds and cultures