Global Sr Technical Training Specialist - TAVI, Structural Heart at Medtronic

A Day in the Life

• You will maintain the highest clinical excellence expertise by spending time in the field supporting cases at least once a month. This is critical to maintain relevance and keep up with best practices, industry trends and customer needs
• You will assist the Global field by educating on Transcatheter procedures for trial and commercial markets and new product launches
• You will be a subject matter expert for the Medtronic SH business unit coaching TDS/TC/sales reps in the field for procedural excellence globally.
• You will provide clinical & technical training of complex and alternative access procedures
• You will provide advanced procedure training to field employees as appropriate
• You will provide procedural training to field employees through classroom, skills labs, simulations, virtual and in-person case observation experiences
• You will administer oral / written examinations to field employees for certification and competency validation
• You will design and implement quality initiatives to promote positive procedure outcomes, including all mPXR reviews, product complaints & CAPA investigations (requiring review of procedure films, pre-procedure screening data analysis, interview of employees/customers and creation of written reports
• Provide cross-functional representation and support to various team: Physician Education, Field Assurance, Quality & Regulatory, Sales, Marketing, R & D and Clinical Affairs,Legal Department
• You will collaborate with other GFTD teammates to ensure consistent delivery of product & procedural training curriculum across the globe for all stages of new hire training, including BP1, BP2, Imaging Workshop, Imaging Preceptorship, Certifications & Sales training activities
• You will collaborate with district and area leaders to ensure understanding of their geography specific market dynamics and learning needs, and modify product & procedural training programs to meet those needs
• You will work with the Global GFTD & Global Clinical Mentor (GCT) Teams to ensure geo specific training plans are in place that include implementation of a Train-the-Trainer (TTT) model with certain district leaders and FCLs
• You will maintain excellent communication and organization of the most up-to-date materials in a centralized location for country access. This will be critical to the success of a TTT hand-off model to countries outside of the US, so superb organizational, administrative & time management skills are necessary. As the program lead, you may also be responsible for all program management & facilitation activities
• You will assist in the creation of advanced product & procedural training programs on a continual basis, assessing current field-facing issues, then creating & delivering workshops that are designed to proactively equip the field team to be product & procedural experts
• Recognizing and understanding competitive products, industry trends and SH/CVG portfolio to include competitive training curriculum will be an important focus of your role
• Staying current with therapy growth trends, society guidelines, and market dynamics will be critical to your successful assessment of future learning needs and recommendations for ongoing enhancements to curriculum

Other Educational Support & Program Management Responsibilities

• Participates in establishing program learning objectives, timelines, milestones, and budgets
• Ability to travel with overnight stays approximately 50% or more of the time: international and weekend travel may be needed
• Ability to work frequently across multiple time zones and off normal working hours

Must Have: Minimum Requirements

• You will need a Bachelor's degree, a minimum of 4 years’ experience in Sales, Sales Support, Clinical or Technical role supporting TAVI cases. (2 years with Advanced Degree)
• Program management and workshop development/creation and execution to meet training needs

Nice to Have:

• Masters or other Advanced Degree
• Interventional experience (guide wires, balloons, catheters, stents)
• Cardiac surgery experience, including surgical aortic valve repair (SAVR)
• Previous physician training experience
• Previous medical device clinical trial experience
• Medical imaging interpretation experience (Echocardiography, Computed Tomography, and X-Ray Angiography)
• Interventional endovascular experience (endovascular aneurysm repair [EVAR] and/or thoracic endovascular aneurysm repair [TEVAR])
• Direct patient care experience as a Physician, Physician Assistant, Nurse Practitioner, Registered Nurse, Registered Cardiovascular Invasive Specialist, Registered Radiologic Technologist, Certified Surgical Technologist, or related