Specialism
IFS - Clients & Markets
Management Level
Senior Manager
Job Description & Summary
A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
- Deal effectively with ambiguous and unstructured problems and situations.
- Initiate open and candid coaching conversations at all levels.
- Move easily between big picture thinking and managing relevant detail.
- Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
- Contribute technical knowledge in area of specialism.
- Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
- Navigate the complexities of cross-border and/or diverse teams and engagements.
- Initiate and lead open conversations with teams, clients and stakeholders to build trust.
- Uphold the firm's code of ethics and business conduct.
Purpose of Job
The Clients & Markets Industry Driver (“drivers”) is a key business development role within each respective industry. The drivers work closely with their SMA Industry Leader to support them in achieving the objectives of the SMA Clients & Markets strategy and the SMA firm Strategy. In doing so, they will provide support on strategic issues relevant to their industry to formulate their SMA Industry Strategy.
The drivers are expected to work across line of service (x-LOS) and across the three market areas in Africa, namely SMA, WMA and EMA in order to drive achieving the planned growth in their industry across Africa (x-Africa).
The driver role is a dynamic role that evolves continuously requiring agility, innovative ideas and dedication to tackle tasks that are required to make the industry a success x-LoS and x-Africa.
Responsibilities:
Strategy
- Unpacking the SMA Clients and Markets strategy and formulating a relevant SMA Industry Strategy that sharpens our market focus.
- Coordinating the communication and execution of the SMA Industry Strategy x-LOS to ensure alignment.
- Attend key strategic industry meetings with the industry leader.
Relationships
- Building and maintaining strong, relevant relationships with clients within the industry -C-Suite and Management that are relevant x-LOS.
- Building and maintaining strong industry networks within the firm x-LOS, x-Africa and across the global network.
- Drive the process to ensure that all relationships are recorded in Salesforce. Liaise with account teams to ensure that contact details for compliance with GDPR regulations are reviewed and updated regularly
- Review Alumni relationships for the Industry and ensure that they remain up to date.
Budgeting and reporting
- Prepare zero-based budgets for the SMA Industry, taking into account x-LOS to maximise synergies.
- Monitor and consolidate financial results and track progress to budget for the Industry. Maintain PowerBI industry dashboard on a monthly basis. In addition, to monitor costs for the industry.
- Prepare presentations / updates / progress reports for the industry for SMA Industry Leader and Africa G&PS Leadership meetings.
Account management
- On a weekly basis, review the Master Client Landscape Sheet to ensure all information for the industry is up to date and accurate (x-LOS).
- Ensure that any information from the above review is flagged for Mandatory Firm Rotation (MFR) purposes, if relevant
- Monitor the Industry Priority accounts list to ensure tiering (Platinum vs Focus) is updated (x-LOS, x-Africa)
- Drive the adoption of Salesforce by reviewing all industry priority clients. Ensure teams update Salesforce and are using Salesforce regularly (x-LOS, x-Africa).
- Monitor wins and losses x-LOS and analyzing the impact thereof on the Industry Strategy.
- Ensure Account Planning Workshops are being held for all priority accounts (Platinum and Focus).
- Review Account Plans for all priority accounts (Platinum and Focus) -provide advice, share ideas and knowledge from other Industry Drivers to leverage efforts.
- Liaise with GPRS / CRPs / Account drivers for all priority accounts (Platinum and Focus) x-LOS to provide guidance on account management and ensure progress is made on accounts.
- Provide support (Account driver) on priority accounts where required.
Salesforce
- Be proficient in using Salesforce to assist industry in driving adoption of Salesforce x-LOS.
- Prepare dashboards for Industry Leader (x-LOS)
- Analyse information on Salesforce and provide industry insights for business development to assist in sharpening our market focus.
- Ensure all Industry campaigns are loaded onto Salesforce and opportunities linked where appropriate.
Client feedback
- Coordinate with the account teams to ensure that client feedback is obtained and loaded on the database
- Ensure Post Decision Reviews (PDRs) are completed by teams for all proposals (x-LOS) on all priority accounts
Industry insights
- Liaise with the Market Intelligence team where industry market and client analysis is required. Review the analysis and contribute by adding industry insights and knowledge.
- Keeping up to date with internal matters and external factors affecting the market / industry.
- Coordinate industry activities that are focused and relevant to sharpening our market focus and strengthening our relationships.
- Review the thought Leadership Calendar and liaise with LOS to ensure that it remains up to date.
- Drive the process of thought leadership / press releases to remain relevant in the market. This requires prompting LOS teams with ideas and project managing the release together with CMD.
Proposals
Communication
- Drive communication in the industry through social media (LinkedIn), Website, Google Sites and Salesforce. Ensure teams are active and provide assistance where required
- Ensure all communication relating to the industry remains relevant and is aligned with the SMA Industry Strategy and SMA Clients & Markets Strategy e.g. Social Media, Google Sites, Website
General
- Liaise with teams regularly to ensure sharing of knowledge and collaboration towards the Africa Industry Strategy (x-LOS)
- Attend training relevant to the Industry responsibilities e.g. negotiation skills, relationship building, networking, account management etc.
- Responsible for ad hoc projects affecting the industry.
- Project manage multiple projects/initiatives within the industry program.
- Liaise with Global Industry teams to leverage ideas and remain relevant with the Global Strategy.
- Remain involved in all industry events to ensure that they are relevant in sharpening our market focus and that the right people are invited
- Maintain an industry-specific “calendar of events” including thought leadership publication dates, media campaigns, relevant Business Schools events, platinum and focus clients AGMs/ results presentations/analyst days etc.
Key Competencies and Attributes
Knowledge, skills and abilities
- Good analytical skills.
- Excellent computer literacy skills, including advanced MS Office skills & Google Suite.
- Proficiency with software systems (knowledge or previous experience of Oracle accounts payable modules).
- Ability to liaise with internal and external stakeholders and network widely.
- Excellent communication skills are essential as is the ability to liaise, influence, challenge effectively and build relationships with leadership, senior management, and peers and at team level.
- Sound business acumen and G&PS Industry knowledge as well as being commercially and risk aware.
- A self-starter able to work effectively as part of a virtual team.
- Agile with change and restless to build a world class capability
- Ability to generate credibility and respect at very senior levels.
- Someone willing to say what they think and contribute with impact.
- A team player who can work with, and contribute to the G&PS leadership team
Qualification & Experience
Requirements
- Minimum 4 years’ experience
- Ability to drive and enforce industry strategy
- Ability to work alongside senior individuals to implement plans and monitor performance
- Strong relationship building skills with internal and external people
- Experience working with people and teams x-LOS
- Strong collaborative work ethic and influencing skills
- Innovates and thinks broadly to generate new ideas
- Strong oral and written communication skills
- Ability to analyse data (financial and market intelligence) to provide insight
Gmail
Yahoomail